Z M’s Carpet & Hardwood Floor

Avoid this company! Horrible service, unprofessional — destroyed my floors. I have filed a lawsuit to get every penny back. I wish I could add photos here

Extremely poor service in the Calabasas Area. Co did not finish the project. And, the work that was done was incomplete. Ultimately the project had to be completed by another flooring company. ZM also tried to charge my credit card without approval and prior to completion. Be careful!

Wish there was a 0 star option, all because of the Irvine location. Made an appointment for an estimate. My 11:00 time came and went. No one here and no one called to tell me they were running late. At 11:40, I called the office to figure out what was going on. No one answered. I got a call back 20 minutes later from a woman who tells me the gentleman is running late and won’t be to my house for another 1 ½ hours! How do you get that behind for a 11:00 estimate?!? Well, an hour and a half went by and no one here. Another call by me to the office to figure out what is going on and told he will be there when he gets there. What?!? The apologetic guy showed up 3 hours after our appointment and gave me an estimate in line with others and took off 100 bucks for my troubles. Promised this wasn’t how they did business and he would do the work in two days. I trusted him and figured everyone has a bad day so I called to make an appointment. No one answered. Left a message. That was two weeks ago. Still waiting for the return call… completely unprofessional! Don’t waste your time with them because they obviously don’t care about customer service!!!