Beverly Glass Company

I would look elsewhere. These guys don’t want your business. I placed a call to Beverly Glass in mid-​late October requesting a quote for glass inserts for our screened in porch. The owner, Tom, told me he would get back to me after taking a ride to my house to check out the job. Two weeks elapsed with no call back, no follow up, nothing.
I called them for an update, explained that I was waiting for a quote/​call back from Tom, and was assured that my message would be delivered to him and that I would hear from them shortly. No effort to follow up was made. Nothing.
I called a third time, now frustrated, and asked them point blank if they wanted my business. I was told that someone would be in touch with me ASAP to deliver the quote I had requested now well over a month ago. I even made sure they had my correct contact details. They didn’t call me back, they didn’t send me a text, they didn’t send me an email. They made no effort whatsoever to contact me.
Don’t bother with this company.

Pending follow up

Over the pass three years I have worked with Kim and the gang at Beverly Glass and have found them all friendly, professional, and efficient. My projects have been both small and large a d Kim has handled them all perfectly., she has always been a pleasure to work with even when my projects have been difficult to understand. I will continue to work with them in the future.
Tim H

II purposefully went with a local company and boy was that a mistake. There was an utter lack of professionalism shown by the office manager to the installer and even the owner acted as though I was a bother at times… it seems that they are «too busy» to even return a phone call or apologize for being 2 hrs late to my house and cutting my screen to the wrong size. I was literally told that they were too busy to finish my job and I had to repeatedly hear how the office manager has been doing this job for umpteen years and she would NEVER make a mistake. There was no explanation of what I needed and the installer who was 2 hours late lied right in front of me saying he was on time. I have never been spoken to the way the office manager has spoken to me and would not recommend Beverly Glass again at all. My neighbors need their window replaced as well and I told them to go anywhere other than Beverly Glass. Perhaps Beverly Glass should realize the power that the customer truly has and be a little more customer friendly.

After two recent visits to Beverly Glass, I am seeking the name of a more reliable glass company. Although they have done some acceptable work cutting glass table covers, the last two jobs (a double paned window and a front door) have been barely acceptable, bordering on amateur work that I could have done myself for quite a discount. If someone could guide me to a better glass company, I would appreciate it. In both cases, I pointed out my concerns to the owner, who made light of them. If you look at my reviews generally, you will see that I am perhaps too generous, so this is a serious issue for me.