CVS

Typically you wait in line forever. and sometimes the phone line is busy, but that is not the scary thing. About 2 months ago they were so understaffed that they needed to bring in pharmacists techs. from other CVS. The excuse they gave to me openly twice.“CVS doesn’t pay. we had 7 people quit this week”. Although I feel for the employees. the one golden rule of Customer Service is that you do not burden your Customers with your problems and make excuses. It was way too much information. This went on for weeks!
They completely messed up my scripts. and once they are filled and you pay. there is no going back. Gave me the wrong dosage on 2 meds. And you have to reconcile that back with your Doctor.
When I asked. how is it that a major corporation like CVS can’t handle the number of customers and all the staff leaving. and be in compliance with the laws. they had no response. It is being run like a local 7 eleven. For God’s sake call up your huge corporate headquarters here in new England and get some help.
I do not trust them to fill my scripts.