Enterprise Rent-A-Car

Rented a «standard size» car for a week. It was a Jetta, which I normally like. This one had over 30,000 miles on it, the transmission slipped terribly and the brakes made a scraping sound when I stepped on them. In short a junker. I really didn’t know if it was going to get me to my next destination every time I got into it. I expect major rental car companies to provide new cars. Next time I’ll try Avis or Hertz, not «rent a wreck».

I had a great experience at Enterprise Rent-​A-​Car in Beverly this past weekend. I had a weekend deal for a great price that I didn’t notice had a mileage limit and I was going for a long road trip to see family.
I asked the salesman if I could change the reservation to a higher mileage and gritted my teeth hoping that the price wouldn’t be exorbitantly increased. To my delight I was charged a minimal increase and was upgraded to a mid-​size!
The staff was very courteous and helpful and we even had a nice discussion about football and other sports we watch while we waited for the rental car to pull up. There wasn’t a lot of pressure on the insurance upsell and no hassle returning the car as I dropped the keys in the drop box after a long weekend and received a phone call the next morning saying the car was received without any damages and a final price which hadn’t changed from my original quote.
This was a great experience today! Thanks!

I’m writing this for the improvement. I’ve rented from this particular Beverly Enterprise locations about a half dozen times in the last two years. Most of the time it’s been «meh» … with one frustrating thing: the location’s hours are decidedly suburban (limited Saturday and nothing Sunday) but they charge you for the time they are closed. In other words, there is no such thing as a return Saturday after close (you get charged thru Monday.)
That said, this last time I rented was truly a treat and I’m pretty sure it’s because the staff has changed. Lindsay, if you get her, is a dream. Smart, helpful, proactive, efficient, nice. And the other customer service person I dealt with when I needed to extend the rental by two days was also great to deal with.
Beverly is on the way up. Especially with the new MBTA parking lot at the station, and with the Enterprise located right there, it’s really easy for me to Boston-​Beverly-​anywhere it. A good experience.

Thank you!
In town from San Diego, CA for a wedding in Boston, Enterprise on Rantoul was ready and willing to meet the best price that we found, plus beat it by 10%. Additionally, after initially only wanting the car for 1 day, the store manager — Kim — said that it was 50% off if we wanted to keep it for the weekend, no pressure, and no need to decide until we were to turn it in the following morning. Well, shoot. With the fall leaves, and beautiful coast awaitin’ to be seen, why not? Plus, a mid-​size car ran us $ 24/​day — not a bad gig at all!
The staff was all friendly and helpful (especially with directions), and the process was simple and enjoyable.
I highly recommend checking this store location out — plus, it’s an easy 5 minute walk from the train station in Beverly, and you skip out on the ridiculous «airport tax» by renting it straight from the airport (all companies do this).
Thanks for making our vacation that much better!