Moynihan Lumber

A year later I get this from Moynihan Lumber. I think they made my point. They don’t get it. Wait for the fire sale.
Fom Motnihan L: Your review doesn’t state the arrogance and condescending approach you came in with. The salesperson you are talking about consistetnly rates high in customer service and would never argue with a customer unless he feels he is being wronfully attacked. Putting up the clown picture shows the immaturity and arrogance you displayed here. I usually try to answer customer complaints and make them happy in the process but I feel you came in for a fight and got it. I was always told treat people the way you want to be treated, you act as if everyone’s below you.
My response: Jim W.
Jim W.
Ipswich, MA
27 36
9 minutes ago
1. You’re just now responding to this review?
2. Your answer is exactly the attitude displayed by the employee and thus I see from a business perspective that the fish rots from the head down.
3. The clown face you reference… read my profile. It’s designed for mystery shopping.
4. I have spoken to others about your sales representative and who know your company knew exactly who I was speaking about. Interesting.
So … no worries. I won’t be back and other I have mentioned this too won’t be back. You have a consistent mentality across the board and btw I used to own a manufacturer in your industry. You don’t have a good reputation.
I see and predict a decline in your business. And I”l make sure everyone knows via social media your response to help you on your way to that very decline.
All the best!
Oh — btw — I notice you hide behind the business name and have not revealed who you are. Coward.
Now he responds. It’s Steve! See below. He doesn’t know when you quit and this is a YEAR later.
I’m not hiding, my name is Steve/​Counter-​Store Manager. I was asked to review our reviews and when I saw yours I remembered the incident and felt the company needed to be defended. This forum has allowed people to make accusations and shade things the way they want without verification. The clown I was referring to was the picture you put in your review not your profile picture. Believe me I am no coward.
Jim W.
Jim W.
Ipswich, MA
27 36
A moment ago
I remember you Steve. And btw– this is all being sent into my social media accounts for all to read so I can clearly identify you to the public. You’re the one that butted into the conversation while I was talking with the store manager — who btw, shook his head at you. The big fella there who was actually the best of the bunch.
You’re part of the problem. And yes. you’re a coward. You that little punk that hides behind the rest of the staff but whyen you have to stand on your own feet I know… you shrink like the viliot you are.
An honorable guy and a real customer service person would have tried to understand both sides. Not you… you acted like an idiot. You didn’t experience what I did when the act occurred upstairs and your representative told me he talked to me after he ate his lunch (McDonalds bag on his desk). When he could have answered a simple question. Oh — did you even check to see I bought my kitchen from you guys? Nope! You were at the counter and stuck your nose into something you had no knowledge about.
Further — you are now a year later stirring the pot? Does the ownership know you’re doing this? Do they care? I will be sending this to ownership so they can make that determination.
Now — have you read the Unilocal reviews? If you did then you’re responding to more than just me right? Lots of negative reviews. Ah — that’s why they’re having someone check them and respond! I get it.
If you worked for me I’d fire you on the spot along side that lazy SOB upstairs who you state has an excellent record.
When you’re out looking for a job… remember me please.

Went there for my first to get some T&G boards for a ceiling project. I went into the main building talked with someone who told me to drive down into the yard I’ll find what I’m looking for back there. After wandering around trying to find all the options they have I see the guy who runs their forklift about to pick up my truck from the back because he didn’t like where it was parked. Then gave me attitude telling me to move it. I will never go there again and I will never recommend them to anyone. I would rate them lower if I could.

I’ve been renovating my house — and regrettably, I’ve given these clowns way too much business because they’re closer than HD. I won’t be giving them more business, because they do everything they can to prove they don’t deserve it. Some highlights:
— overcharging me several times
— rushing to help women (who aren’t asking for their help) in a very skeevy way. Then, making lamely veiled sexual suggestions behind women’s backs. On separate occasions, I’ve witnessed these creeps talking about women’s bodies after they’ve left. Crazily unprofessional. What are you guys, eleven?
— I was in today and while I waited to check out, one jerk texted on his phone while another went off on some ignorant rant about «f-​ing Mexicans f-​ing up a roof.»
— consistently acting condescending and bothered if I have a simple question.
The guy who mans the little security shack is always friendly. Other than him, this place is a club for unfriendly, bigoted jerks. I’m ashamed of myself for giving them as much business as I have. I won’t be back.

This store carries the product I need for my porch — Home Depot and Lowe’s does not. So they get two stars for that. But they rang my purchase up at a higher price than its cost, and when I noticed this on my receipt and went back to correct it the man at the checkout said «we should just remove all the shelf tags». Really???

I am not a builder, just a regular guy, they were pissed I didn’t know what I was talking about???
I needed HELP, the guy in the yard on the forklift was RUDE, the counter help gave me funny looks when I asked about insulation and the various types???
They have horrible service and should be shut down, no wonder America is going to hell in a hand basket!
Go to Loews or the Home Depot

I have had very good service here. I ordered a storm door through them, which they installed. When I discovered a problem with the door screen, they came back & replaced it with no charge. And at that point I had not even paid for the door! Now it is months later, and we’re having trouble with the door closing mechanism, and when I called a few minutes ago, Dale said ‘no problem’, and he’ll be by today or tomorrow to work on it.

Things seem to be much better as of late. I had a problem with an exterior door and the guys at Moynihan got me a new door from the manufacturer. My previous review was 1 star but Moynihan solved my door problem and saw it through to the end, and must be commended.
Definitely much better then the big box stores. The counter staff in Beverly are real helpful and knowledgable. They had no trouble pointing me in the right direction. No need for Home Dep or Lowes. Moynihan has everything I need for building materials and tools. Easy in and out and back to the job site.

these reviews sound like a bunch of home owners that don’t know what a real lumber yard is

Customer service very bad. Trying to get a door installed forget the length of time but no one called back to get in touch with us. I had to go there several times because the phone calls either no one picked up or voicemails. Finally the door got installed and was put in wrong.

Sadly I agree with all these reviewers. I just attempted to buy two doors from these guys. Oh my God… I was stunned by the blatant lack of customer service.
I went upstairs and walked around without any one making an attempt to help me. One man, severely over weight and just sitting at his desk having a personal conversation with someone. He not only didn’t attempt stop his conversation, after 15 minutes the other guy was feeling uncomfortable for me and stopped talking to him. Finally he granted me an audience.
I had done research on their website but this guy had no clue… nor did he make any attempt to try to find the vendor that is on their website that says they do business with. He basically just dismissed me. Folks… I was talking about a 6k door!
Guess Moynihan is doing so well they don’t need my business or that’s the way it seems. So much for shopping with the local guy. I went home contacted the door manufacturer, ordered it and got a 10% discount.
And the other door, different manufacturer, I did the same thing and ordered it online…$ 1,600 (no sales tax and a discount that covered the shipping)
Why they have a retail division beats me… they don’t care about the consumer. Don’t waste your time with them.

I am a contractor… and my crew leaders refuse to buy things here because the customer service is so bad. They are Brazillians and are treated like second class citizens as well, even though they are legal workers here.
there are better lumber yards out there that treat people like human beings!

My experience is similar to Kathy’s. Most of the time it is hard to get someone to help or even care that you are there. One time I ordered a bunch of cedar clapboard, I asked for a specific long length, because that is what I needed, instead they sent a bunch of different lengths that I did not ask for or could use. The problem was that it was a repair job and not new construction, so given the lengths they sent, i would have been discarding 30−40% of the stock. They did not seem to care about what I ordered, just that they sent the right number of linear feet.
I am not a fan — the selection is fair and prices are a little high, and despite being a minute away, I do not shop there much.

The product selection is decent but the customer service needs improvement. It is so difficult to get help when buying products here. It doesn’t matter what department. the mouldings/​lumber in the yard, paint or even decking.
I’ve shopped in all three and would have bought here if I could have gotten some help. They seem to cater more to contracters than to the individual homeowner. Too bad, because many times you want an alternative to Home Depot.

They have a decent selection, but I agree with one of the other reviewers, they are not at all concerned about providing any kind of customer service. I practically had to drag one guy out of his chair to get any help in selecting a new door… which I really wanted to have them order and install, but after several weeks of calling to get them to give me an estimate (they did eventually send someone out to measure — for $ 30), I still can’t get them to actually tell me how much it would cost me to order and install the door. I give up! The first time this happened (they did order and install a sliding door for me a couple of years ago, but it took about 10 calls to arrange), I thought it was just bad luck — the 2^nd time, I know it’s because they just can’t be bothered. Will never purchase anything there again. As well, they used to be open Thursday evenings until 7 — now only open until 5, so impossible for me to get there anyway. I don’t recommend them unless you are desperate!

It was 4:48 pm on Wednesday 9÷30÷09 and I was pulling in to the store parking lot. I made a special trip to come to Moynihan’s because I knew they had the item I needed. Some guy was standing in the doorway smoking and talking to other man. As I pulled in he told me they were closed. I told him it wasn’t 5pm (they close at 5pm). He repeated he was closed. He obviously didn’t give a rat’s fanny. He just stood there talking and smoking — ignoring me. I have purchased a ton of stuff there but I will not be going back. In my business the customer is King. But not there. Hey — the big chain stores are open till 9 pm.

I’d rather go here than Home Depot for lumber, drywall.. .etc. They can order just about anything needed that they don’t have — which isn’t much.