Kmart

Absolutely incompetent, rude, and ludicrous staff at this KMart. Came with my girlfriend to get a bikini for the lake, for about 40 minutes people came and went and there’s was no attendant to expedite the fitting rooms. When finally someone strolled their way up ever so casually to you know… Do their jobs — I was asked to leave the HALLWAY of the dressing room because it was «against store policy» ignore the fact I was not in a woman’s changing room or woman’s area I was in the hallway between both dressing rooms. I’d have no problem sitting outside of it had there been anywhere other than the damn concrete floor to sit.
As I’m walking out a male balding manager in glasses and an associate walked up and said «was there a man sitting out here? What sort of idiot does that?» I had to bite my tongue and leave because I’ve worked in customer service for a decade and have never been treated or treated a customer like that in my life.
What. A. Shit. Show.
I’ll be contacting the District Manager as well as KMart Corporate to report this as well.

The Windex quads look so amazing!!! I didn’t want to purchase my items because it would have messed up the perfection! I love this store!!! Friendly people and always ready to help when I need it!

i live in big bear, so Kmart is pretty unavoidable, especially since i can order online and then pick up in store. Very useful for a busy mom on crutches… but everytime i go to use the «in-​vehicle pickup» option… the store doesnt seem to know it exists… even though there is a DESIGNATED PARKING SPOT FOR IN VEHICLE PICKUP! one time, i called and the lady told me that shes never heard of that option and that they dont offer it… while im sitting in the designated spot. so bizarre. but other than that, everything is good. i love using my surprise points to get free snacks. lol.

Francine should be fired she is a sketcher. I really think it is a management problem when your employees think they should talk about non sence when there is a jam packed line. You guys should hire people who actually have a once of proper work ethics because francine does not

I shop here all the time being I live in big bear its one of few stores up here to shop at but no one should have to wait 20 minutes for assistance at the jewelry counter when there are 2 workers just standing there, pure rudeness and when I asked for some help for the 3^rd time they finally got on the radio to call someone, 35 minute wait for jewelry is ridiculous.

Great friendly customer service the store was clean and neat. Especially considering it was the day before Thanksgiving. Not sure what the other Unilocalers are commenting about because my experience was nothing like their’s. I will come back to this location anytime I am staying in the big bear area.
Thank you Kmart.

Terrible!!! Lines are SUPER SLOW! don’t go here unless you would like to wait in line for 20 minutes (not kidding!) Some of the employees are completely rude and no help. Hate this place. Find somewhere better, you will be happy you did

Why do all kmarts smell like mold or mildew? Lol, the ones in San Diego are the same? This Kmart was hilarious for checkers, you ever watch snl with the little girl named dot who has wild curly hair and speaks in a baby voice? I kid you not there was a girl who was just like that here. It was awesome! Lol
But I’m glad they had this store up there when we were visiting, my husband got a killer sunburn and we bought soothing aloe.

They were having a «buy one, get one sale», so I got some great deals! All the employees were nice and patient as my 4 and 6 year old tried one a ton of clothes. I just went to get them a dress to take photos, but left with $ 200 worth of clothes and shoes. The dressing rooms were clean and the racks were organized.

Well, there really isn’t anywhere else to shop. No Target or Walmart up in BB, so it’s the best they’ve got.
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The good:
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1. Half the store is clothes. Whether your looking for swim trunks, socks, or a wife-​beater, they probably have it at better-​than-​reasonable prices.
2. Parking lot is shared with a bunch of other smaller stores, but is big, and plentiful.
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The bad or okay:
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1. Service is minimal. Checkout is SLLOOOWWWW.
2. Greasy food at the pizza and food counter. Take plenty of napkins.
3. On or near a holiday weekend, stock is low. Understandable, as replenishments need to be brought up the mountain.

I have not been to a Kmart since I was in high school and quite frankly, still surprised they’re around haha
I dropped by this store to see if they carried snow pants so my friend could hit the slopes. Large parking lot… large empty parking lot. The entrance to this store threw us off because we thought it was closed, but the sensor took a minute to read our presence in front of the door! Haha
Once we were inside, the place is pretty chilly and no idea on why the heater was not on haha the snow gear was located outside in the «garden center» for some reason. We proceeded to the garden center noticing a lot of things not stocked on shelves. Once outside, it was even colder and a lot more empty shelves! They did not carry adult sizing for snow gear, so it was a fail.
Overall, 2 stars because of lack of items in stock and the deficiency of store equipment. I would suggest going somewhere else for your needs.

Went to big bear for a day to visit my aunt, unfortunately my daughter got sick on the way there and threw up multiple times on different clothes! Bought her some clothes here when we arrived! Sucks they didn’t have kid’s thermals, the associate told us they were not going to get them this season! Very weird since it gets do cold up there! But anyways they had nice clothes and the cashiers were nice! Can’t complain!

Love this store! Random inexpensive things that are fantastic for a vacation destination town like Big Bear. Great inexpensive winter gear for kids. Fun games. Sometimes a nice shirt or pj set. Good pillows. Fun knick knacks. One of my favorite stops when visiting. If you like Ross, Marshall’s and Tuesday morning then plan on an hour here pursuing the aisles for hidden treasures. Nothing fancy but still very fun. And I will add we were here in Christmas Eve and the checkers and people working here were helpful and nice even in the mad rush of crazed last minute shoppers that were running around.

Its a large chain and yes, we need that up here because of the selection, ease and prices. However, the checkout lanes are extremely small and can hardly fit your cart through without scraping some metal off either side of the cart. The checkout process is SO LONG! All we should have to do as a «rewards member» is enter our phone number into the keypad, select OURSELVES if we want to use our points and if we want to have our reciept emailed or printed. It shouldn’t take 5 minutes for a checkout on an item or two because the checker has to ask 20 questions. Yes I’m a member, yes I want to use my points, yes I want an email receipt. Done and done in probably about 1 minute.
KMART has been great for some must have last minute purchases, but they can do some major streamlining on their processes for sure

Okay, all kmarts (i’m spelling it this way because that’s how it is spelled in their logo) smell. but this one has a «unique» smell.
That’s not a good thing although you might think it should be.
Anyway, yes, I have to agree with most of the other posts. The checkout is EXCRUCIATINGLY slow!
And most of the aisles are too narrow for two carts. So when you get one moron (and the most of the patrons are morons) you can’t get down any of the aisles because they don’t leave their carts beside them, they leave their carts behind them. So instead of having to deal with a 3′ wide cart with a woman in front or behind it, you have to deal with a 3′ wide cart and a 3′ wide woman butt side of cart. And they are too stupid to realize that they have blocked 10 people.
I swear, kmart makes Walmart seem like Nordstrom.
I have no idea how this place (or any kmart for that matter) manages to stay in business.

The worst customer service experience I have ever had in my life! DO NOT SHOP HERE, go without!!! We bought a bbq on July 4^th when ours died as we were literally putting steaks on the grille. We went to Kmart because A. they were open and B. they were the only place open. They were sold out but had a display model left, after discussing with the sales person (who knew nothing about them because she was «new») we decided to take it. When we got to the register we were told we could not buy a display model, we explained that it was the last one and a manager had to come to the front and then a private conference before they agreed to let us take it. When we got home and lit it up it would not get hot, we tried for over an hour to make it work but it appears when it was put together it was not assembled correctly. The next day (today) we took it back and were «helped» by the front end manager, Heather Schumacher. She is the most rude, unhappy and disgusting individual I have ever had the displeasure of crossing paths with. From the beginning she was giving me dirty looks and condescending stares as we waited to be helped, once we were up to her she immediately said we don’t take bbq’s back. I explained we purchased it just 18 hours earlier and it was the display and did not work. She again rudely stated Im sorry once you buy it it is yours and we do not take them back. I advised her I would be happy with an exchange or credit toward another one but she said sorry there is no exchange or returns on bbq’s. I asked her how can you sell something that doesn’t work and not exchange it and she said that was store policy.
I asked to speak to a manager and she stated she is the manager, so I asked if she had a boss or another manager and she said «he will tell you the same thing» to which i replied thats ok please call him. She called him and I heard her telling him «he has an old, used bbq trying to return» to which I spoke up saying thats a lie, its not old and not used because it didn’t work. She said it has food and grease all over it to which I said we obviously attempted to use it and we did put food on it but as you can see its not used because it never got hot enough to cook. The manager came up front and said he can’t take it back but would see if he can find another or allow me to purchase a different model to which I said that is fine. At this point Heather stormed off mad, not saying anything to anyone there. The other two ladies up front were asking each other what happen to her, where did she go, why did she just storm off like that. The eventually called her on the radio and she replied Im in the break room, and they said amongst themselves what her problem.
We did exchange it and paid another $ 50.00 towards a different one which was acceptable but tis rude woman should be fired or at a minimum retrained on customer etiquette and people skills. I plan to write a letter to the store manager and regional manager of Kmart/​Sears with the hopes they do something with her. For gods sake please remove her com management and take her picture down from the front at least!

Nice to have in big bear. Forgot some items, no big deal when kmart is here! Everything also happened to be on clearance while we were there.
Sweet…

Yes, I am Unilocaling a KMart store. I was in there for perhaps 15 minutes and so much happened, it was kind of hilarious. It was near closing time, and the employees were cranky! One employee was pissed he had to bring in carts from the parking lot. One lady asked over the PA system if anyone in the store spoke Spanish to assist some customers. One woman was barking orders to everyone, but no one was listening. LOLZ. Best people watching spot ever… I was quite entertained! But no positive vibes here, that’s for sure.
2 stars also because they didn’t have what we were looking for — a HDMI cable. And they were quite slow too… my friend was in the check-​out lane forever to buy a pack of hot chocolate.
I wouldn’t want to return, but may have to be back on my next Big Bear trip, since there’s no other general purpose store in the area.

I though K Mart was done with. Well, they should be done with. went in to find a pair of snow boots and some swim trunks. wait wait, hold on. snow boots for my friend who forgot some while on our snowboard trip…
the swim trunks were for me because there was a spa at our cabin.
anyway, there were only 3 pairs of swim trunks on the rack, of course none my size. this wasn’t a big deal due to the fact its Big Bear in the middle of winter. However, no snow boots for my friend. size 7 in women’s. most common size and they are out? I figure they would stock much more of the common size rather than size 13. good news to you size 13 women, plenty to choose from at this place!
store was dirty and unorganized. employees seemed not to give 2 hoots about their job.
so…why is K mart still around???

I had no idea Kmart was still in business. I thought they went out of business long ago… and there aren’t any that I know of in my neighborhood.
It’s pretty awesome that they have a store like this in Big Bear… since it’s such a tourist town… so that’s cool. You can buy stuff that you may have forgotten and not have to spend a fortune.
It was dead when we went… but I have a feeling that this place is still better than the dreaded Walmart. Bleh! (not that there are any in the area — I’m just remarking on Walmarts in general… hahaha)
Oh no! Now I can only think of that morning. I hate him. :)