Holiday Inn Big Rapids

So I complained about wifi, got nowhere, had to use my data, the manager Nina I think was here name gave me a fake smile and said she can have tech support call me, we tried that the night before and the guy hung up because the phone was static. Wifi connects but u can’t watch YouTube or netflix. Another parents found a needle prick in the bathroom. The hot tub does not work either. Same fake smile from manager. We won’t be back. Our hockey team won’t be back.

Stayed here for a hockey tournament and it was by far the most understanding hotel we’ve ever stayed at. Friendly staff, clean and accommodating. I recommend this hotel for any local stay.

Nothing wrong with this place. Room was clean, nicely updated, bed comfortable, sheets white. Nice of them to let us check in early. Everything was great except their on site restaurant, don’t go there. Would have liked a complimentary breakfast too.

Stayed here because we are going to tour Ferris University. Hotel was clean, but my blanket had a stain on it. WiFi was AWFUL. did not work at all. Could not connect. Which is extremely annoying. The receptionist was nice, basically the only reason why I’m giving this two stars.

another typical Hotel. Nothing out of the ordinary. Clean room, nice staff.

Good clean room. Bed was comfy fast easy check in. Only BAD was the CHEAP NASTY COFFEE.

The hotel room was very clean and the bed was very comfortable. Nice pillows. The bath products were from bath and body works and smelled great. The staff were incredibly friendly. Would happily stay there again!

So they booked 3 mini mite hockey teams on one floor… need I continue with this review?
This left 3 rooms of non hockey residents. I feel bad for those folks, but the hotel has got to know better. 50+ children and their tired, needing to vent parents who sit in the hall and just want to drink a beer or two in peace at 10pm. How can 50+ children under 10 be quiet at all times? The hotel staff treated our families like we were party animals. They even called the cops on the kids.
This is the first hotel I’ve stayed at in a while with no coffee and or cookies in the lobby and no continental breakfast. We will be staying elsewhere next time.

Scene: A plane crash, burnt fuselage and burning corn field.
A single person comes out of the torn plane wreckage… hes walking away from the burning mess, and does a fist pump while proclaming «I STAYED AT A HOLIDAY INN LAST NIGHT!»
Well, that wasnt quite my experience, I actually dont get to fly that often (partner is afraid of it, but thats a WHOLE different review), but I did stay at the Holiday Inn Big Rapids! lol.
So lets get to the hot chocolately fudgy brownie of the story (I just made that up; ‘steak and potatoes’ is so cliché’ and brownies ALWAYS make everything all better)
My room was very clean and updated. There were bizarre stains on the lamp shade next to the bed and I was NOT going to investigate it any further. Its a college town, so you do the math! The HVAC in the room means business. Do not piss it off, or you will regret it, as me and my business associate unfortunately found out as we lost about 20lbs sweating after asking it to heat the room from 68f to 72f. It went to 72f (and beyond) with a vengeance, let me tell ya.
Im here for business so I dont get to play too much. The Bennigans attached to the hotel is AWFUL! Everything is deep fried. I wasnt surprised when my Margarita came to the table with an inch of grease on top and an old brown french fry floating in the grease. Kidding! But the restaurant is awful, really. Go to Downtown Big Rapids. The food is cheaper/​same price as Bennigans and its much much better.
The pool/​hot tub area is pretty big, I was impressed. The hot tub was scorching scalding hot. Ive had a hot tub at home for years and I will tell you right now they keep the hot tub here around 107f, maybe higher!
The pool is heated and very nice. However, we came on a weekend that a kids hockey tournament was being held somewhere and there were about 100 pre-​pubescent obxoxious 11 year olds running around the hotel, throwing chunks of snow into the pool, and peeing all over the public restrooms.
Theres a ton of parking here and its really close to Wal-​mart, Kmart, Applebees, Ruby Tuesday, Meijer, and a whole bunch of strip malls. Great location. The staff is friendly and to their credit, did scream at the obnoxious hockey kids that were running around, thank god.
Other than that, yeah, I’d say its a go if you are looking for a place to stay in Big Rapids!
I’d do it again.

Okay, first of all, Marlena’s review is utterly terrifying!
My review: totally standard experience for a Holiday Inn. It was crowded with parents dropping their kids off at school, so lots of people milling about, but we were able to rest without too much noise before hitting the road the next day. The front desk staff was really very nice and played the game with us, knocking off a few dollars for our stay.

No free coffee in lobby, but rooms were clean and the pool was reasonably warm.

I was visiting my friends and family from out of town for the holidays and choose your hotel due to its location.
In the middle of the night there was a knock on my hotel room door. It was a strange man looking for his girlfriend. I told him that I did not know where she was and told the man to leave. The man then demanded to enter my room. I very firmly told the man to leave and he did. I then went back to sleep, thinking that the situation was resolved. A few minutes later I heard a key card unlock the door and the door opened. It was the same man from earlier and the front desk gave him a key to my room. I had the door chain latched or else this strange man would of broken into my room. He was pushing the door very hard and yelling at me to let him in.
I called the front desk immediately to let them know what was happening and to see how this man received a key to my room. They told me that this man «said he was my boyfriend» and felt it was not a big deal that they gave a stranger my room key. I find this very disturbing. My name was the only name on the room, so I would expect for me to be the only one to obtain a key. I am very disturbed that in order to get a key to someone’s room all you need to know is their name.
I will never come back to another Holiday Inn. I would like to feel safe in a hotel, but now I am afraid to stay in any hotel. There are many cases of men obtaining a women’s hotel room key and raping her. I am very grateful this did not happen to me.
I will never be back to the Holiday Inn. This was one of the most terrifying experiences of my life.

Absolutely awesome service from a friendly and professional staff that’s always ready to go above and beyond. If you happen by Big Rapids, plan on spending the night here. You won’t regret it.
We were heading home from up north and needed a place to stay the night. It was almost 10pm when we found the hotel’s number on our GPS and called. The front office clerk was very welcoming — she made us feel at ease after a very tiring day. The room was very clean and smelled great — no funky odors anywhere. A little later around midnight, my wife felt a craving for hot chocolate. I knew there were no vending machines or free stuff in the lobby, so I slipped on my shoes and headed down to get some from the Walgreens nearby. I saw the clerk and, pretty much on a lark, asked her about hot chocolate. To my utter amazement, she immediately stepped behind the counter, went inside and came back with a steaming cup of cocoa! Now before you start calling me a pushover, understand I do travel quite a bit, and have stayed in Holiday Inns before — no great shakes. But this was different. The staff actually cared enough to treat a tired bunch of travelers with honor and grace — past midnight! Their attitude is entirely different from that of the typical hotel staff you find. Maybe it has something to do with the fact that the hotel is owned partially by a state university, but I’ve never seen such a professional bunch of people that take real pride in their work.
Things got even better the next day. My wife wasn’t feeling well, and I requested an extended checkout. No problem. When she took our daughter for a swim in the heated indoor pool, the staff was very helpful again. Everything was so good at the hotel that we were kinda sad to leave.
The attached Bennigan’s restaurant was another thing entirely. This place really needs some help in the kitchen. I squeezed out about half a cup of grease from the hash browns at breakfast. Lunch was so-​so, and again, laden with artery-​busting amounts of grease. Before long we were past puke point. Service was indifferent. The maitre d’ was fun and gracious to a fault, but the waitress acted like an automaton on Red Bull. Maybe it was the lunch crowd that made her slightly cranky. Overall the experience wasn’t the worst, but it wasn’t the best either.
But in the end, it was fun. We’ll be back!