McGrath Animal Hospital

Was here recently with my lab for a yearly checkup– as usual my lab was nervous and anxious coming in and started barking and acting unruly… no understanding from the front desk just yelled for us to get into exam room– Dr Greene came out from the back with a look of horror on her face on my dogs behavior– where’s the compassion here? Haven’t you seen a nervous dog before? Quick exam by Dr Greene and she never gave me blood results and I never got a chance to ask her to do an anal cleaning
Sorry Mcgrath that’s it for us!

I’ve been taking my dogs to McGrath’s for several years, but no longer will. More than once I have been very disappointed in their customer service and lack of response to a situation. Their behavior is irresponsible and puts our animals at risk.

Dr. Bruce is amazing! You can tell she really cares about animals and is so great at her job! She never rushes you out the door, like vets I have gone to in the past. She is great with my dog! My dog (she is almost 12) has recently had some health problems and Dr. Bruce is so caring and helpful (and her assistant is great too!). Also, a few years back my dog had Surgery on both ACL’s at McGrath and it was successful! I definitely recommend this place!

We have been taking our dog and cat to McGrath’s for more than 7 years, and we have always been pleased. This review is particularly in regards to our recent experience with our dog since it was the first major health issue we have had with a pet.
Our dog (7 year old Boxer) recently started limping. At the initial visit, the concern was that she might have torn her cruciate ligament, so we were referred to their surgical consultant Dr. Abdinoor. My wife and I were very apprehensive about putting our dog through surgery.
Dr. Abdinoor examined her and recommended sedation and x-​rays to get a better understanding of what was happening. Based on our description of the dog’s behavior, the Dr. decided to x-​ray her spine as well. It turns out she has significant arthritis of her knee and spine (even her tail!), not a torn ligament. The Dr.‘s recommendation was rest, restricted activity, and supplements to help reduce the inflammation; no surgery required!
We very much appreciate that Dr. Abdinoor was thorough in his examination and did not rush into surgery. Even if surgery were required, Dr. Abdinoor’s approach would have made us feel confident that we were making the right decision.

I have been a client of Dr. Bruce for over 14 years, she is a great vet and I love her this review is not any reflection of her abilities to care for your animals. This review is a reflection of how Mcgrath’s principal owners treat their clients of over 14 years. I have been coming to this practice for a long time now, through various commutes that now have extended my commute to over 25 miles but I continue to come to them.
Until recently I have never had any issues with most of the front end staff either. The recently hired some new faces, and one in turn decided to have it out with me over the phone. Their customer service especially for a long time client is trash, I had a cat that needed some critical care and testing which has amounted to over 500.00 in charges before she passed.
Which upon agreement with the vet practice because i have been coming their for years allowed me to break up the balance into payments which a lot of practices do if you have been coming to them for a long time. They have been getting regular payments as agreed until I tried contacting them yesterday.
I had a cat that was potentially passing away, loosing weight all the signs of cancer, so I called to book an appointment. About 30 minutes later, i received a call from a «woman» saying the principal owner (Dr. Kaplan) has decided to refuse care until i walk in with the full balance and pay for it before my animal was seen.
This was not the arrangement setup with the vet practice a few months ago. I was going to pay cash for that visit, and they were going to get another payment on monday. But NO, they refused to see my animal, mind you this cat is sick and needs to be seen right away. This just proves that the principal owners care more for the $$ than animals.
The woman who spoke to me on the phone was being belligerent and rude, I told her miss quiet down for a minute, she said excuse me and decided to hang up on my face. There was no swearing nothing on my behalf, and she refused to release my records for my sick animal. I had to call back and speak with Nancy who then went back to the principal owner to get my records released to care for my sick animal. Nancy and Dr. Bruce are great, however after Dr. Kaplan’s disgusting actions over a small balance with a long term client is immoral and wrong.
It’s obvious that he does not care for the animal’s it’s just how much cash is pumped into the vet clinic, and what can you do to affect their bottom line. Its a shame, I really think Dr. Bruce should break out on her own, I think she would take ½ of their client base right out the window. Most places would bend over backwards to have a customer that is so loyal to them for 14 years. But no they don’t give a care in the world.
It seems from all the other reviews people love Dr. Bruce as well. Well this is the end of the line for me at this practice, after being treated like this, I am going to leave and go to another vet. Disgusting behavior Dr. Kaplan and your back office staff should be ashamed of yourselves. Once the balance is paid in full I expect you to release any and all vet records.

My husband and I have many animals. When we moved to Billerica we needed a vet. We contacted McGrath and met Dr. Bruce. I’ve got to say we absolutely love her!!!
I’ve met a lot of vets over the years but none come close to Dr. Bruce. I grew up with animals of all sizes and Dr. Bruce allowed me to speak and recognized my experience. Example, I had a dog long ago. At the vet for her yearly checkup and shots. The vet that we saw came in with a tech who really man handled my dog. My dog began chocking at one point because of how to tech was handling her around her throat. I asked her to let to and I got the «Oh she’s fine. This is just a tantrum» Sorry, no it wasn’t. I’ve raised and trained dogs. I know the difference between a tantrum and a choke hold.
Dr. Bruce in 14yrs has never once treated me or my husband in that way. She’s very caring, loving, sweet, funny, happy, and amazing with animals. They do know after all. I really should also say I love the rest of the staff as well. They are also wonderful people who give animals in their care a lot of love. They’re just as good with owners. You can’t go wrong going to McGrath!

They are really great with my dog, he doesn’t even mind when he realizes where he is. I do wish the person that’s usually at the desk was a little friendlier. I feel like because they’re employed at a Vet they hear the same questions all the time, which can be a pain. I don’t work at a Vet though, so I don’t want the ‘derr’ tone and facial expression when they answer my questions. In the end it’s about my dog and they are great with him, so they still get 5 stars.

I am always super happy with my visits here with my dogs. Their prices are reasonable and the staff is excellent.

Have been coming here for years, but was not thrilled about our visit this time .
I was here for my digs yearly. They were 50 mins later and there was just one other animal in there. My poor dog was having a heart attack waiting that long (anyone knows animals hate going to the vet), not to mention the price has gone up.
I will say it is clean in there, and plenty of parking, and the employes are nice enough.

I had my bunny neutered here and had a mostly good experience.
I had to bring the bunbun in for a pre-​op consult which seems dumb but supposedly it’s a standard practice. The vet knew a lot about rabbits and how to anesthetize and operate which is really hard to find. He answered all of my questions and took the time to tell me about the procedure. The staff wasn’t the smartest and forgot to call me when the surgery was over. All said and done, it was $ 200 which is the standard price for Boston. Bun survived though, and that’s the important part!

Had to put my 20 year old cat down yesterday with them– VERY compassionate and made me feel as if they cared too (I hope they did)
Only thing that upset me (after the fact) was that I wished I had known they were just going to inject her once– I thought THAT had been the sedative (I had read most placed did a sedative then the injection to stop their heart) and the next thing I saw she was gone. It happened so fast I dont think I was ready
thank you for letting her leave this earth still having some quality of life.

I’ve brought all my animals to this vet and always have a wonderful experience! The girls that work at the front desk are always super friendly and ver helpful with scheduling appointments. The vets and vet techs are caring and always do what’s best for your animal. I recommend this vet to all my family and friends!

I’m very picky when it comes to vet’s because I tried several in Tewksbury where I live. They did not meet my level of service, care and professionalism. We’ve had our dog for over 5 years and finally McGrath is the only place we will go. Our neighbor has used McGrath for many many years and said he would never go anywhere else so we gave them a shot.
They have a very large staff and you can usually get a same day appointment if you have an emergency. Our dog loves Dr. Bruce. She is so friendly and works great with our dog. She’s gentle, patient and takes her time understanding any issues going on. She’s informative but does not talk down to you like a lot of vets do.
We had the misfortune of our dog needing intestine surgery year after ingesting something. It was a first for us and it was a very emotional, difficult situation. But all the staff were so wonderful. They took him the same day for surgery within about an hour or so of our initial appointment. Our dog recovered perfectly from the surgery. The day after the surgery, I got 3 different calls from staff to check on him. The doctor that did the surgery and two nurses. Then the day after I still got one more follow up call.
I highly recommend this place. They are terrific with animals, respectful of owners (do not talk down to you like a lot of places) and their prices are competitive and honestly worth every penny for the service you and your pet receive.