FedEx Office Print & Ship Center

Carol is awesome!
I left my purse on a plane, and it ended up in Billings (I am in Seattle). Well the airline (United) was off the hook to help me in anyway since it was my mistake. They said I could come pick it up whenever I was ready. I then called this office hoping there might be a pickup service I could arrange or something. There wasn’t really a service, but Carol was willing to go grab my purse and bring it back to be overnighted when she was able to leave the office. I am so thankful that she was willing to go the extra mile. I am not sure why the office has so many poor reviews, but I wanted to make sure that it was known that Carol (Perhaps a recent addition?) provides amazing customer service.

This is the most uninformative fedex I have been to. I will take the extra mileage to go to the other from now on! Absolutely horrible staff.

On a scale of one to ten. A big zero. Horrible service. The best employee was the guy in training. Manager was awful. Never again. I’ll drive ten miles to the other location.

We use FedEx Kinko’s for our office and Carol was amazingly helpful with my recent order! Thanks for the excellent customer service!

I was VERY disappointed and even disgusted with the poor customer service and blatant disrespect I encountered from Mike Nitzel at this FedEx. I arrived with two of my colleagues on our way to the airport to drop off a few boxes. We were greeted by a young woman who offered to help us pack our flip charts. While she went to the back, my male colleague and I began to tape up four boxes to be shipped, while my female colleague stood in the shipping line. There were 2 other customers ahead of her. When we finished taping, I joined her in the queue. Marla was helping a customer two spots ahead of us, and as soon as I joined my female colleague, Mike Nitzel (white blonde, short hair) spoke over the two customers in front of us and asked if he could ‘help you ladies’. I explained that we were waiting to process our boxes. He disdainfully said «those need to be ‘H-​taped’ and you need to go to the computers to print out your labels». My male colleague and I had a quick discussion about what he meant by «H-​taped», and then my female colleague and I went over to the 2 computers only to discover that there was already a distraught customer who was struggling with the computers. She said ‘neither one of them is working’. So, we got back in line. Again, Mike asked us what the problem was. We explained that the computers were down. He said, «You’ll just have to go over there and wait your turn.» I said again that the computers were down and asked if Marla could look up our account number. He said, «No, you’ll just have to wait for a computer». I explained that we were on our way to the airport and would just go through the regular process once Marla was available. He said, «You can’t get the discount without your account number.» I explained that if the computers were down, and Marla could not look up our account number, there was really no option. He huffed, walked over to us and threw 3 order slips down directing us to fill those out before getting back into line. I couldn’t figure out why we were such a cause of concern for him, and why he would not help us himself as I watched him help two other women who had come in after us fill out forms and process their shipments while we were filling out our forms. At that point I looked around and realized myself and my male colleague were the only two people of color in the store (he Asian and me Native American), and while I made an effort to treat the staff there with respect and professionalism, I felt that I received particularly poor treatment when I was just trying to access shipping services.
Marla seemed perturbed by his treatment of us and made an effort to look up our account to no avail. She explained that the discount was not really that much and thanked us for our patience. I would recommend that FedEx work with him on his approach. We will not be patronizing FedEx as our first choice any longer though we have several major events and shipments throughout the year.