Howard Johnson Billings

I will honestly state, my experience was good with the Howard Johnson located in Billings, MT. The hotel is an older building and could use an upgrade, but they do have good amenities and my room was clean. Also, the staff was helpful and friendly. They provided me with all the information I needed during check-​in and were pretty knowledgable about the facility.
I rated the hotel with 3 stars due to its old fashion look inside the room, but the shower was fine, cable in the room, and the room was clean and didn’t carry any odor. I’m a satisfied customer with this facility.
Thanks

Our room had ticks, one on the wall and one attached to our dog. The room looks cute on the surface but when you stay for a couple of days you find out how filthy it is. There was blood on the carpet and something brown on the walls. I would never recommend this hotel to anyone.

Next time I will read the reviews first.
Microwave was dirty and the ice bucket was not clean. In fact the lid for the bucket was dirty and had been used in the microwave as a heating trey. Had to pay a $ 1.50 to use the water slide in the indoor pool. Security very poor, side doors into the hotel not locked so anyone can enter without a key. I am currently at the hotel as I write this, I’m wondering if the sheets have been changed or not, I’m almost hesitant to sleep here. Unfortunately were extremely exhausted and need a place to rest for the night. I do not recommend staying here, go else where!

Pros: Easy access to I-​90, close to many restaurants, and our bed was comfortable. The free WiFi was significantly faster and more reliable than many other hotels I have stayed at. Extra bonus amenities include pool with waterslide, sauna, fitness center, and two hot tubs.
Cons: Our room was tiny (as in, the size of a standard bedroom) and had no décor whatsoever. It smelled of fresh paint, and had an awkward aqua /​teal color on the wall which didn’t match the curtains (maroon). Also there’s no mini fridge or anything to keep our food and drinks cool. When I went in one of the side entrances (closer to our room) there were cigarette butts on the floor inside the hotel.
Despite the pool, hot tubs, and other bonus amenities, I probably wouldn’t stay here again due to the awkward décor and small rooms.

Can’t remember if the front desk guy’s name was Aaron or Alex but regardless he was awesome. He was super accommodating to us arriving at 5:00am. HOJO, keep that guy around! We were on a road trip staying in pretty terrible places, so this was one of the nicer ones relatively. Only problem was the sink and shower were both extremely clogged.

I guess I have to give this place one star to even start this review. First of all the room we were given was pretty tiny which I could’ve lived with if that was the only problem. There is definitely some sketchy things happening in this place beginning with peddlers who wander the halls knocking on random doors asking if they can make you a key chain. Also the staff did not clean our room. The one saving grace is the lady who does the waffles at breakfast she deserves a medal because she is probably the only employee who gives a hoot in this place.

This hotel shouldn’t even get a 1 star. I’ve never stayed in a hotel as disgusting as this one. The room rate was off the wall expensive! No way were we going to eat breakfast in the lobby as we could only imagine what the kitchen looked like. Our bed looked as though someone had just gotten done rolling in the hay, headboard was torn off the wall, pillows were black, carpet was dirty and torn off the wall and just left hanging, the refrigerator had gods knows what in it and garbage thrown behind it, the chair had something extremely disgusting on it, we had plastic hanging from the ceiling as though we had a crime scene going on and the mirrors had hand prints all over them. I’ve made phone calls and not a manager or person will call you back. One employee stated the place needs to burn down. Great! Never again will I stay at a Howard Johnson Hotel. People think twice before you stay!

The smelliest and dirtiest hotel I have ever stayed at. Dirt caked in corners, mold in the shower, AC was broken and it was 100 degrees… Reeked for mustiness. Questionable material smeared on blankets. Something brown smeared on the wall by the toilet, hair on the toilet. Sauna was broken. I asked to speak to the manager and they said he was not in but would call me back– never got a call. Disgusting and not worth $ 100.

I want to advise you that this hotel is very dated. It’s rooms are not clean at all we actually had to have them clean the rooms when we checked in. And the pool is to small for the amount of people that were there. Beds are disgusting and hard. Staff is very rude and looked like they just got out of prison I will not be staying here again.

For the amount of $ we payed for the room and we got 2 we expected a clean (garbage picked up from previous visitors) and vacuumed along with enough towels for everyone to take a shower. Also the hall was sticky from something being dropped on the carpet and almost took off my sandal.
On the positive side the kids loved the pool and slide, tiring them out from our long days on the road.
Also, when we called to book the rooms we could barely understand the gentleman very frustrating for both of us.

It doesn’t deserve the 1star I had to use to give a review. Spend the extra $ and stay at Kelly’s or the holiday inn. We checked in and then checked out within a matter of minutes. The room smelled funny, it was filthy and there were huge stains on both chairs that looked to possibly be urine. To top it off, they would not refund our money! The manager was extremely rude. She could care less about customer service. Now we have a dispute pending with our card company. Unbelievable!!! Stay away!

I stayed at this hotel and it was awful and bug infested. We advised the front desk when we checked out that the bed was full of bugs and he did nothing. Then we were charged twice for room. I have left multiple messages at the hotel advising of the double charge and asking for a call back and the manager will not call me back to reverse the charge. I wish I hadn’t paid for one room let alone two!

Absolutely disgusting! MOLD in the refrigerator, doesn’t look like the floors have been swept in a while, and afraid to even use the bed linens. You also must pay an additional $ 1.50 per person to even use the swimming pool.

lots of stray people hanging out in parking lot and near entrance. room was non smoking yet smelled terrible and there was an ashtray and matches on table. called front desk and said they would bring air freshener which they never did. did call back and offer to change rooms 30 min later after we were in PJs. beds terrible. totally overpriced. was $ 250. would not recommend. only positive I can say is close to freeway if passing through.

My friend and I were driving through MT on a road trip. All we wanted was a place to sleep and shower and that’s what we got. We paid $ 72 total (thanks Priceline) for one queen bed. Not the nicest hotel. It’s obviously old. But hey, we’re poor college students so we aren’t picky.
There’s a waterslide! I’ll never forgive myself for not using it. :(
You can make your own waffles for breakfast! That’s my freaking favorite thing about this hotel.
Minus 2 stars because the pillows were like BEACH BALLS! Have you ever slept on a beach ball? Have you?! Too tall! Too narrow! BRING YOUR OWN PILLOW! Back pain might be a guarantee. *_​_​*

I by nature do not like to write negative reviews but this was the most horrible hotel i have ever stayed in. It was nasty smelling in the hall ways and the room there were no lamps on the night stands. No outlets near the night stands for electricity, there was no elevator in the hotel. The place looked like it was never ever renovated and at $ 100 a night it was way over priced. Inconclusion sleep in your car before sleeping here #nightmare…

Stayed one night checking in late and out early. As far as Howard Johnson goes, it’s about on par with what you would expect understanding that the property looks pretty old. The thing that really got me was what a poor value proposition the whole thing was. Paid $ 100 a night for a room I would have expected to come in at no more than $ 70. As other people have said, the rooms here are very small, so small that in a king room it isn’t really possible to sit at the desk because the back of the chair is up against the bed pushing the desk into your chest.

yick.
we reserved 3 rooms over 6 weeks prior to our visit. when we arrived at 2:30pm none of our rooms were ready. (check in time is at either 1:00 — according to our receipt, or 2:00 according to the desk) either way they said it would be 45 min. before they would have them available. after 9 hours in a car with a two year old, that’s not what you really want to hear. the lady at the front desk was really ornery and seemed terribly put out by having us there.
we ended up needing more space than what the room had (my mistake) so i asked for a roll-​in bed. they charged us $ 15.00/night for that, and i asked if they could maybe help us out with that price or comp it because of the time we were put out they said, «We don’t negotiate with anyone!» also, what they failed to mention at the time, is that the room we were in was actually too small to UNFOLD the roll-​in bed. at 9:00pm, when we were ready to put our daughter to bed, we discovered this wouldn’t work. we went back to the front desk and there was a different lady there. SHE was super nice and upgraded us to a double queen. across the hall. it was like a whole different hotel. new carpet (although half of it was wet with i don’t know what), much cleaner (no poop on the underside of the sink). everything worked. (our first room didn’t have a working tv) the other people in our party didn’t have a fridge or microwave in their rooms. one of them had a broken bed.
it was like a running joke during our stay.
the pool was greenish.
the cooling units on the parking lot side of the hotel suck in cigarette smoke whenever they’re on.
the breakfast was fine. (standard continental breakfast carbohydrate offerings) the fruit didn’t look very good.
most of the staff was pretty nice.
things i noticed from previous reviews — which i obviously didn’t read before we stayed:
there was no charge for the slide in the pool.
the ceiling tiles above the pool looked like they had been replaced.
but, still, i don’t think i’ll stay here again.

Horrible experience July 2012 at this location. Way over priced, even with AAA. Toilet did not flush. Internet does not work. Had stuff stolen from my vehicle. I recommend ANY other place than this. Indeed I will avoid Billings if at all possible in the future. It was my first and last HJ stay.

Unbelievably poor! They would not honor our confirmed reservation price because it was during the Montana State Fair and prices had gone up even though we had CONFIRMED it just 3 days before arrival. BTW our reservations had been made months in advance. The rooms are NOT clean… the customer service from the manager was totally unacceptable. They knew they had a town that was sold out on hotels, and knew they could sell every room at a higher price. They were quoting people $ 249 per night and the little sign on the back of the doors said that the maximum room charge was $ 200/​night. This is truly highway robbery, and reflects so poorly on Howard Johnsons and on the city of Billings.
There was one little gal at the front desk that did a great job… stayed very calm under pressure. Her name was Destiny, and I think she will have a great future in customer service (hopefully with another company).