Step’n Out

On Friday I went in to Step’n Out for a tux, and they sized me up and showed me a white jacket. Before I left I asked if I could have a black jacket instead, to which they said yes. TWIRP was the next day, so I came in and instead of giving me time to try everything on they hurried me out of the store because they were closing in 10 minutes, so they only let me try on the pants. I ran into the dressing room and hastily put the pants on, hung them back up and I was on my way. It wasn’t until I returned home that I realized they gave me a white tux instead of a black one, and because of this I had to wear only the black undershirt to TWIRP. I came back in today and asked for a refund or some kind of compensation and they instantly turned me down. The woman whom I had asked for a black tux from told me that she never said she could give me black tux, which was a blatant lie, as my girlfriend clearly heard me ask her for one and heard her respond with a yes. I paid $ 80 for an all black tux, but instead I got black pants and a white jacket. So, naturally, I was angry because they didn’t even offer me any compensation whatsoever, and especially because I had been lied to. Twice. Once when I was told they could get me a black jacket, and another time when the lady told me she never said that. I would never recommend anyone to do business with these people, because they are liars and do not treat their customers well and they do not conduct business professionally. I am thoroughly disappointed with the way I have been treated and my complete waste of $ 80.

I live in New Orleans, but am getting married in my home state of MT, so I went to Step’n Out to look for dresses. I had THE BEST experience I’ve ever had in a bridal store. I have tried on dresses in multiple stores in New Orleans (where I live) and nothing compared to the service I got at Step’n Out.
Marge was my consultant and she was so enthusiastic and knowledgeable about every dress and every little add-​on and option with the dresses. She answered every question I had.
Their variety and number of dresses is really surprising. I couldn’t get through the pile I made in the hour and a half I was there and am waiting to go back!
I had food poisoning when I went (I was on vacation in MT visiting my family and my fiancé’s family, so I had to go even though I was sick) and everyone was so accommodating and understanding when I had to take frequent breaks and had to drink tons of water.
The rest of the staff were also so great. Everyone at Step’n Out made me feel comfortable, beautiful, and so excited about my future wedding! I can’t wait to go back!

I recently started my wedding dress shopping adventure and was so delighted with the experience I had! All of the sales girls were not only knowledgable about their inventory but really let me explore and helped guide me into the perfect dress. I even had a minor freak out and needed to try on a few more dresses to be sure I had picked the right one. Anna was a pro at helping me understand what my fears were and let me know that she would be willing to spend all day with me to help me find the perfect dress for me. I’m still in the process of ordering, etc. so I’ll update later but could not be happier so far!