Isle of Capri

Very poor customer service, I had reservation for and in fact paid extra for a room with a balcony, ended up in a room without a balcony and a view of their chiller. They did not move me, reduce my cost, or apologize. Too busy to listen to my complaint. Although, the place will be nice looking eventually, current guest service is far below par in a competitive environment like Biloxi.

I stayed here 08÷30÷13! It is now called the Golden Nugget! I had a balcony room on the 9^th floor it was one of the newer rooms! It was superb! Everything was upgraded and we were well pleased! We only ate at the buffet for breakfast! It was ok but nothing to brag about! Make sure you request the new rooms the old ones are not so great!

Let’s go with 2.5 stars. So I check the mail one day to see if the welfare check showed up (my baby needs some FOEMUHLAH) and I see a free two night stay. This joint is going through the change from THE ISLE to THE GOLDEN BUTT NUGGET. Oops, I meant the Golden Nugget. Check in was a breeze, but we get up to our 4^th floor room, open up ‘the winder’ to a glorious view of… the roof and AC units. I had to stand on a chair to see the gulf. But I did, and I saw it. While yeah, the room was free-​ski, we were told we would have a balcony. I was excited about this balcony, because even though I am old, I still like to throw things from them onto unsuspecting people. Ever seen a grouchy old man get pelted with a water balloon from 4 – 6 stories up? PRICELESS. Okay, for legal reasons, I will state I am kidding, I would never do the actions listed above. So onto the room… room was nice, besides the window debacle. We didn’t complain about our view or lack of balcony. We went up to the floor that was renovated and it looks great. Gambling was cool… those damn machines gobbled up my hard earned money (pimpin aint easy) like hungry chipmunks and a nut buffet. Yup, that just made me laugh. The buffet wasn’t much to write home about, but it was free with comps and made my cheesy lard-​belly happy. As a bonus, we had some noodle-​head yelling at his wife/​girlfriend/​bimbo at 6am in the room next to us on checkout day. It seems he was going through her phone and found a number for a fellow named ‘Crash’. This tard then goes on to explain to this lady that Crash does not pay bills or buy food. Since this pickle smoocher found it important to let everyone hear this, I wanted to share it with you. Crash, if you are out there, keep doing what you are doin, playa. Her man is a dweeb anyways.

The hotel rooms were disgusting. Cheap beds, dirty carpets and bathrooms, and broken fixtures. The casino was small and old and half of the machines were not working. The staff however, was very friendly. The buffet inside the hotel was pitiful. The preferred eggs were runny, the meat was either undercooked or overcooked, and the bread and pastries were hard. I will never go back!

During out trip to Biloxi, we dropped into the place to check it out. It was one of the worst casinos in town. It’s small, has tacky décor, and has old slot machines. It’s also very cramped in the slots area.
There are too many better choices in town to pick this casino. Recommend passing it up and going somewhere else.
Return Factor — 5%

This is my favorite place to stay in Biloxi. Not as fancy as Beau Rivage or Hard Rock, but I NEVER win anything at those expensive places. The Isle is nice and clean, and I love the loud music playing as you step off the elevators! Makes me want to spend money!!! I have pretty good luck here, as I’ve always been able to make my money stretch for the entire stay, which is all i care about. Love the buffet and LOVE Farraday’s! The lobster bisque is fantastic. Can’t wait to go back.

The casino and drink service was great. The hotel is well located right on the beach. All the dealers and staff were very friendly and helpful. The only complain I have is with the outdated rooms and terrible beds. This could be a top spot in Biloxi if the rooms get a much needed renovation

Took a party bus to New Orleans and we stopped here mid-​way through the trip for the free buffet and free gambling.
The staff here could use some training in how to deal with out of town guests.
As we were getting off the bus we were informed that we needed to check in to get out complimentary $ 5 worth of gambling. I will admit that most people on the bus were happy to find out that due to some promotion, we would actually be getting $ 15 worth of complimentary gambling. I’m not a gambler, so it didn’t give me that much of a thrill.
As we enter the resort, the person I went in with and I were both asked to step aside and were questioned for our ID… another 48 or so people on the bus and only the two of us get carded. My friend blamed it on my having on an Obama t-​shirt.
So after waiting almost five minutes a supervisor comes and clears our ID and we are allowed into the casino area.
Well, once we were cleared, we had to pick up our guest/​playing card from the desk. The guy that waited on me made me feel like I was dumb for not knowing how the process worked. Excuse me that I don’t visit casinos every day of my life, but overall he was short and curt and didn’t make me feel welcomed at all.
We went into the buffet area. It was around 10:30 am and we were informed that the buffet would be ending in 30 minutes, and the next one would be set up in about an hour. At first, I didn’t understand, did that mean I had to eat all I could eat in 30 minutes. Yes, it did. OR, I could pay an extra $ 19 and eat at this buffet, and the one being set up in an hour. I went with the free buffet, since it was mostly breakfast foods and I knew that in about 2 hours I would be back on the party bus, and in 3 more hours be in New Orleans, so I didn’t worry about the lunch buffet. The lady that explained it to me was the friendliest staff member I met. Plus we were allowed to continue to sit in that area even after the buffet was closed.
Pretty standard buffet, but they had tons of fresh fruit, corne beef hash, and great biscuits, so I was filled up 4 bowls with fruit, another with corne beef hash and grabbed a small bowl of grits and sat back to indulge.
Once we were done eating, I made my way into the casino to spend my $ 15 in promo bucks. One employee told me that each machine I played I needed to play $ 1 of my own money to use the promotion bucks, so I proceeded to enter my dollar and play a game. Great day at the number of people at the casino at 11 in the morning and looking like they been there all night.
Well, I like to think of myself as intelligent, so I was bummed that I could not figure out how to play the game and just went to mashing buttons. I won $ 6.
I moved onto another slot machine, and attempted to get the guest services person to tell me how it worked. She seemed a little disgusted that I didn’t know how to work the machines, so I inputted another $ 1 of my own money, pulled the handle, and someone how or another I won $ 2.
By this point, I was done gambling. If they casino employees won’t tell me how to play and I keep playing an winning these small amounts, I figure I’ll stand back and watch others.
I ended up making $ 8 by spending $ 2 and started the day with 1500 credits on my game card. When I cashed out, it showed that my card still had 1483 points. When we got back on the bus, someone laughed because they said I didn’t play anything and ended up with $ 8 to show for it.
Call me lucky.
Not a gambler, so I doubt if I will ever return, but if I do, I have a game card with 1483 points on it that never expire.

Review is specifically on the casino… I did not stay here.
Smoking casino. They ID you when you walk in so you don’t have to deal with it later. Drink service is quick. They have a complimentary fountain drink bar back in the slots near the craps table. I prefer to drink my soda with a straw, they had stacks of straws so that was a win for me! Only one bathroom area in the «ID area», (I look young so I get ID everywhere). the other bathroom is near the poker room/​buffet and is outside the «ID area» so you may have to show ID again to enter the slots and table games.
Lots of parking, complimentary valet. If you walk in the valet area there is a small casino area down there, did not stay there only walked through up the escalator.
Staff at the craps table was very friendly and were telling jokes the whole night, made the game more fun. The dealers knew some of the locals, which I always think is pretty cool.
My brother played in one of the poker tournaments. It was a $ 30 buy in, they have 3 – 4 tables going. Complimentary hot dogs, and he said the chairs were comfortable.
I walked through the gift shop while taking a break from gambling, the prices were reasonably priced.

The food is good, the price is great. It is often very smokey. If they could get out the smoke it would be a 4

Chose this hotel/​casino online from Oregon as a place for fun on the beach with our grandaughters and time with their parents in the evening who live in LA. Rooms are not bad, beds comfy, but the guests in the hotel have NO consideration for children. If fact several went out of their way to express their displeasure that we had our grandaughters 5 and 4 with us. We found a way to create a good experience in spite of the spotty service and rude guest however we will find another resort that is family friendly for our trip next year.

This place is more suited for seniors and group trips, not really family friendly but more than tolerable. For a good time as a couple or to have real fun, avoid.

Clean & Nice Rooms, Comfy Beds, Quiet environment, Good Price and the people that work here they are so nice. Will definitely stay here again

I do not recommend! It looks nice on the outside and has a nice casino but the beds are horrible! The mattresses, pillows and bedding need immediate replacement as they are very worn and uncomfortable. Management, needs to seriously invest some money into these items as you roll to the middle of the bed, the pillows are small and hard and the sheets are worn out and scratchy. BE WARNED, you will not sleep and are better off sleeping on the floor.
The casino and property are nice but management has failed to invest in BEDS! The main reason you want to go to a hotel.
The rooms are not very clean as I found a penny on the floor as I walked in, meaning it hadn’t even been vaccumed.
It’s cheap but not comfortable and next time I will stay elsewhere.

This place is a dump! I have stayed at better hotels just off the highway. The room was gross, and looked like it was decorated in 1980. The bed is like sleeping on a board. I never took my shoes off, I didn’t dare walk on the carpet. This place needs a serious upgrade because I will never go back.

I’m at the Isle every couple of months, and I always look forward to my time there. USUALLY, I win in the casino. Not this last time tho… :(
The rooms are great — the bed is SO comfortable. There’s free WiFi! The view of the water can be beautiful (unless you have a view of the parking lot). The buffet is less than stellar, but they do have crab legs as part of their Friday and Saturday buffets. The bananas foster sauce — holy crap, it’s AWESOME. And the folks who work in the buffet are usually in jolly moods.
Something that took me hugely by surprise a couple visits ago was that in the «snack bar» area of the hotel and casino, there is an authentic Asian noodle bar. What in the?! I recall having a bowl of phở and it being great. I’d almost prefer to eat there rather than at the buffet…
The Isle is right at the end of the street before the bridge, so I strongly suggest taking a stroll over the VERY long, beautiful bridge. If your’e not preoccupied with gambling, as I was this last visit…
Most of the blackjack dealers are fun to play with. Is it sad that half of them know me by name?

The room was wonderful !! Jacuzzi suite ! Beds comfortable, clean and classy! The gift shop had neat things and good prices. The restaurant buffet bar was ok. Not really the best but not horrible. The service as excellent and friendly. I would definitely stay again at the hotel. Prolly eat somewhere else.

It is an average hotel. Staff is very friendly! The best gambling spot in this casino is the Poker Room!
Other than that, the buffet restaurant is OKAY. Can’t complain about the prices… probably one of the cheapest in Biloxi.

The food isn’t that great, but then again, I am picky!
Gambling…I didn’t win anything, but I never do.
Customer Service was outstanding! I love the South! I look forward to visiting at least once a year…
Overall I would give this establishment a 3 because it was just nice to see such upbeat and positive attitudes given the circumstances.

The Isle of Capri is just plain horrible. One year ago, today, I went to Biloxi, Mississippi to visit my fiancée at Keesler Air Force Base. The area was just recovering from Katrina, so the environment was depressing and sad. I could have stayed at the dormitories for free, but thought it would be a nice gesture to provide some revenue for the recovering town.
Before I checked in, the whole negative experience of my trip started. I pulled up to valet and asked them to valet my car. They responded that I should self park my vehicle, but I insisted that I wanted valet parking. The attendant reluctantly took my information and I had to unload my own bags. The front desk was even worse. I seriously was in line for about 10 minutes waiting for the front desk to acknowledge me. They just looked down the whole time before another guest behind me said something. People say that Southern Hospitality is found here… what Southern Hospitality? Even Pee Wee Herman is more hospitable to his buddies at his Playhouse.
However, the room was the best part of my stay. It resembled a tropical theme with wooden fixtures and jungle-​like linens. Very interesting and appropriate. The view was phenomenal as it overlooked the Gulf. The other positive experience is their buffet. The dinner buffet costs $ 20 and they served everything from roast beef to crab legs. The food was delicious and the line to get into the buffet was not long.
Despite these two positive experiences, the overall service completely altered my rating. The overall staff was rude, whether it was in person or on the phone. Biloxi urged tourists everywhere to visit and help them financially. There is no problem with that… just don’t go to the Isle of Capri. Instead, visit Beau Rivage or Imperial Palace. Besides, the most exciting part of my stay at the Isle of Capri was checking out…