AFC Urgent Care

Dr. Reese is the epitome of rudeness and unethical behavior. In fact, the entire staff treated me horribly and with complete disrespect. Not only do they try to run your bill up with unnecessary tests, they also make a point to let you know they do not care about your actual needs whatsoever. I recommend that people go ANYWHERE ELSE. The only reason I am giving this shoddy clinic one star is because no stars was not an option. Save your money and your time.

Wait time is pretty normal in my experience of urgency care centers. In fact, anything under an hour is a pretty big miracle. Two out of the three times I’ve been I’ve only had to wait about 5 or 10 minutes. Nurses are very straight forward. Take your vitals before sending you into an examination room. Usually takes another 15−30min there for a doctor to see you.
I went in three times in a single week to be treated. First time was «let it run its course». Which I think was the correct call. I just wanted to be sure nothing bigger was at play.
Second time was «still hasn’t gone away? Here are some antibiotics.» which again, think that was the best course of action.
Third time was, «Hmm, not sure, let me ask my doctor. He said to take _​_​_​_​» I wish they would’ve done blood work FIRST because now I have to go in today to get blood work done before I know if I need to take the medicine they prescribed.
Overall a pretty decent urgent care center. I haven’t been here long enough to get established with a physician but if you don’t want wait times and what everyone else is complaining about, go to a primary care physician!

I rarely flat out boycott a business but I will not go to American Family Care again. Ever!
So I go to AFC about 10 days ago. I wasn’t there a long time which is rare but they gave me two prescriptions which were digitally sent to my pharmacy. All in all, I thought this was one of my better visits…
Well, I went to fill the prescriptions at Walgreens only to have one of the RXs turned down by my insurance. I thought that was odd so I called the insurance. They told me that the prescription was some type of premium medicine (basically expensive) and my doctor needed to provide prior authorization. I simply needed to get the doctor to call a phone number and answer some questions and chances are that the medicine would be covered. No big deal, I thought!
Oh Dear God, Noooooooooooo, this was not simple. Why? Because American Family Care is incompetent and does not do what they say they will. I have called 4 times now. Each time, I’ve been transferred to the nurses station and had to explain the situation. Each time, I’ve been told that they would talk to the doctor and call the insurance. Two times, someone told me they would call me back after investigating and discussing with the doctor. Did someone call me back? Did Hell freeze over? In case you aren’t sure, the answer is NO to both questions. I’ve asked the name of the nurse or tech the last three times. Today, one of ladies said she didn’t remember talking to me yesterday. How did I know your name then??? I have been simply appalled at the lack of follow through. It’s quite infuriating.
This company provides healthcare which is downright scary.

Update I have walking pneumonia and my mother called to ask about medicine refill and was yelled at by a nurse and hung up on. Defiantly will be calling manager.

I arrived at 15 till 8 (when they open) to get tested for strep since I had a really bad sore throat was about to give birth in a few days. I was checked in quickly and within five minutes was in a room.
Everything seem to be going well until I tried to get up on the table the nurse requested me to climb up on because she needed to take my blood pressure. I asked her to wait just a moment because I was in the middle of having a contraction which made it difficult for me to get on the table. She took my blood pressure left the room closed the door. Immediately I heard she and some other nurses and/​or doctors mocking me about telling her I had a contraction! Someone said, «Oh my gosh TMI!» The doctor came in not long after that then someone came in and took my blood and swabbed my throat. I was in and out in about 40 minutes, probably because I was first in line. So this time I had a good experience as far as getting in and out with a prescription pretty quickly. However the immaturity and unprofessionalism of the nurses and doctors was really sad. I would probably go back if I needed to just because it’s close to my house but it’s really unfortunate that the women in their office were so unsupportive of this pregnant mom :-(

Terrible. I understand it’s a doc-​in-​a-​box and we shouldn’t expect top shelf service, but this place is the pits. Long waits for no reason, unfriendly and unprofessional demeanor of doctors and staff, and rude treatment of myself and my wife. In addition, no matter what the problem, the cure is always a tossed-​off «antibiotics» without a glance at the chart. Done with American Family Care for good.

Have come to this place two prior times without much trouble until my 3^rd visit. It had been just a week since my last visit and all the test results checked out well and they said I have a generic sinus infection. I talked to the receptionist up front on this particular visit and asked to speak with a nurse. She said to wait a few minutes and she would get one. 30 minutes and 2 others called back that entered after me and still no nurse! Went back to the front and finally got a nurse. She didn’t even speak to the doctor and told me I would have to pay a co-​pay for something that I know is laryngitis. No point in doing lab results for all my normal reported labs from last week. Sitting here now as they call others back before me that have only been here 15 minutes. Very upset about this and will not be coming back. It’s been an hour now!

Consistently bad service at this location. Rude staff. Third rate doctors and nurses who gossip outside your room while you wait for them to see you. Unprofessional staff and team here.

If you have extra time in your day and like rude people this is your place. The staff is unfriendly and very rude. I came in for something very simple and once I was taken back to a stuffy hot room I was told it would be 25 – 30 mins for the results. An hour and half later and no results. Worst. Place. Ever.