Autozone

I’m not much of a car person — I can change a tire out if it goes flat, but not much more than that. So I was thankful that Autozone was able to help me out with replacing a headlight in my car. They were able to show me the bulbs I needed and then swap it out without an issue. Very happy customer, as it saved me from getting a ticket!

I ordered a part offline that was not carried in the store. Before ordering, I checked the return to store policy and verified thru the 1 – 800 customer service.
The store manager refused to honor their policy and basically called us liars because he said the part looked like it was used. (Two rings around the screw holes, but otherwise spotless).
While standing in the store, Customer Service stated they should accept the refund. After hours of phone calls to Customer Service and the District Manager, the DM said he would get this taken Care of and the store should have accepted it with no questions asked.
I am left with a very poor opinion of this location.

I’m a woman who knows a little bit about cars. So when my radio went out, I knew I probably needed a fuse. So I googled AutoZone and this location was closest to where I was on the road. Upon pulling into the parking lot and getting out of my car, three men (NOT employees) approached me asking if I needed a mechanic. I told them no and walked in the store to get my bag of fuses. I paid and as I walked out noticed that the three men were standing in front of two signs that said «no soliciting».
Enforce your own rules AutoZone!

Great service, friendly folks and they were eager to come out and replace a battery at 9:30. Yeah it’s their job but these guys were enthusiastic and seemed genuinely happy to help. It was a great retail /​service experience.

Getting ready to head to a local restaurant we discovered that our car was acting up. Being in the middle of the week and almost 8:00PM we decided we better try our luck with Autozone to try to diagnosis the problem rather than waiting until the morning to deal with it.
We entered the store and there were already customers being serviced by the staff. They were pleasant enough to let us know that they would be right with us. After a few minutes wait they asked us what was going on with our car. We made the various grunts and noises that we thought would enlighten them. However, they were smart enough to suggest that they put their tester on to see what they could find. (I can’t believe they didn’t understand our shop language … LOL).
So… they put the tester on and the diagnosis was showing a bad battery. Whew… we thought we were going to have to take it to the ER!
Here’s the part that I’m impressed with… they helped us select a battery and then at 9:00PM, AJ installed the new battery in the car. AJ would not allow us to leave until we had cranked the car several times and even adjusted the tightness on the clamps to be sure he had everything correct BEFORE we left the parking lot. Now that my friends is customer service! AJ was pleasant, helpful and considerate as we stood by and watched him work.
Thank you AutoZone for employing great employees and for staying open until Midnight!