DIRECTV

The front line guys can be pretty dumb, but I got a supervisor who gave me my SEC network back and a credit. Charter sucks

On 07÷03÷15, I called to enroll in DirectTV. My wife and I have just moved into a new house so I called asking for a bundle with TV, Internet, and Phone. The name of this sales rep was Melissa and her employee ID is 8 067 039. She told me that because AT&T is not available in my area, they were able to bundle with Comcast as far as Internet and Phone. I repeatedly asked Melissa to confirm that this bundle was correct. She quoted me for $ 69 dollars in total for all three. I confirmed with her at least 4 times that the $ 69 price was for the bundle of TV, Internet, and Phone with schedule delivery of today 07÷11÷15.
On 07÷06÷15, I called DirectTV again to verify that my bundle included Internet and phone through Comcast. The sales rep said yes and even stated it was notated on the account that Comcast was part of the bundle. The sales rep confirmed all three would be delivered today.
Today, 07÷11÷15, the technician arrives and begins to install DirectTV. In the middle of the installation he asks me when my internet was going to be installed. I told him that I thought it was today. I called DirectTV customer service and spoke to David,
Employee number 404 069. All of a sudden, David says there is no bundle on my account. I told him that I spoke to two different sales reps and they both told me there was a bundle on my account. He said there was no bundles available in my area. After explaining to him that this was not right multiple times, I asked for his manager. His manager’s name is Keisha employee number 452 922. She said that there was nothing that she could do. She said reiterated that there was no bundles in my area EVEN THOUGH, two different sales reps confirmed that I had received a bundle deal less than a week earlier. Feeling very frustrated, I asked to cancel the service. I asked to get the $ 21.95 delivery fee refunded and Keisha said I couldn’t get a refund because the technician WHO WAS STILL IN MY HOUSE INSTALLING, already activated the account. She said that she runs that whole call center in Alabama but she could not override the charge. She said she doesn’t report to anyone after I asked her to speak to someone above her. She said she just emailed the office of the president for DirectTV for me. But could not do anything else. She basically couldn’t do anything being a supervisor really.
A week after enrolling and spending over an hour and 20 minutes on the phone today… I have no tv, Internet, or phone. WORST CUSTOMER EXPERIENCE.
STAY AWAY FROM DIRECT TV. There is a reason why they are getting sued by the Feds.