Enterprise Rent-A-Car

Yes, here I have been satisfied with the service, although my first car, I check online information, I feel pretty good evaluation of his family，thanks

My reservation was for noon and the car was not ready until 2 pm. I stood on the sidewalk the entire time waiting. The car smelled so strongly of Febreeze, I had to roll the windows down on the drive back.
Also, the Enterprise cars are possibly some of the worst vehicles on the market. My rental was a Chevy Captiva. Awful vehicle with no extras. No USB port for charging phone, no navigation, terrible engine. Should not qualify for the SUV rate as it is basically a sedan with a hatchback.
My experiences with Enterprise continue to be terrible. Bad customer service, unreliable rental reservations, late pickup times, bad vehicles. Never using them again.

I have been renting cars from Enterprise for years. This experience with the Hoover location has taken me for a loop. I asked for someone to pick me up from a repair location. The Enterprise representive comes but he was dropping off a vehicle not picking me up. He had to call to the office for someone to come pick us up. Then once I’m at the location the representative don’t have a call… WTH…Enterprise has free grades… my reservation was not yesterday but days before… The worst experience ever with Enterprise. Going back to my normal location for rental with Enterprise. Hoover Enterprise does not have it together…

My 74 year old father rented a car from this location today. Less than two hours later he had a flat tire while traveling to my five year old daughter’s first dance recital. It was pouring down rain, and he was stranded on the side of a busy interstate during heavy traffic. He called the enterprise rent-​a-​car location on old columbiana rd. (which was less than 5 minutes away). They redirected his call to «roadside assistance» who refused to come to his aid without charging his credit card $ 49.95. By the time I was able to reach my father, he was visibly upset and soaked from the rain. Needless to say, both of us missed my daughter’s dance recital. I returned my father to enterprise rent-​a-​car on old columbiana rd. The associate at the desk showed no compassion whatsoever. In fact, all the associate was concerned with was telling my father about the extra fees he was going to charge him including a vehicle retrieval fee and a tire replacement fee. He seemed more concerned with the fact that he was going to have to send a coworker out to retrieve the vehicle than he was with my 74 year old father standing out in the rain on a busy interstate.

I only gave them one star because Unilocal wouldn’t except no stars. This place is an asylum! I have been forced to deal with this place 4 times. Every time is the same. Takes all day to get out of the place. They Never
Have The Prior Reservations called in ready. Do yourself a favor and go anywhere else to rent a car.

Terrible service. I called this location after finding out at the last minute that the John Hawkins location does not offer pick up service, despite the fact that their reservation confirmation states that they will pick you up. (I made the reservation two weeks in advance & called to confirm it). The woman at that location said I could contact this location to see if they would accept my reservation and pick me up.
The first person I spoke to was extremely friendly and helpful. He said it would not be a problem and they would have a car for me and that they could definitely pick me up at 12, but would call if they had something sooner. I called back at 12 and the woman who answered was very unhelpful. She said she saw where I called in and the information was notated, but that she did not have a car. She said she would call me when one became available. I still did not receive a call back so I called again. She told me she wasn’t sure when they would have a car and that she had rented the other cars to people who were waiting in line and basically that I had to wait until someone returned a car from Sylacauga, which is an hour away. I told her I had a four hour drive and a plane to catch and what should I do. She said she would call me, but that I would just have to wait. I never received a call back from either of these locations after contacting them four times. I spent the rest of my day trying to find another car rental company. Luckily Hertz on 31 came through. I have learned my lesson, will not use Enterprise again.
***Also, I have had to rent from this location in the past while my car was being repaired. They were helpful, but the wait time was over an hour each time. They are very slow processing the rentals.