Hampton Inn Birmingham-Colonnade

This hotel was a random Expedia find for an overnight stop to break up a long drive. It was just acceptable, but not very nice. I was disappointed based on my other experiences with Hampton Inn. The room was remodeled but smelled dank and musty. We were greeted in our room with 67-​degree Arctic temperatures. It took a minute to figure out how to turn the air down because there is an older window unit with knobs, but it’s controlled by a thermostat on the wall across the room. Upon entering the room, our allergies almost instantly went crazy. We’re not sure what it was or if it was related to the musty smell, but we both had to take Benadryl to even get to sleep. (We should note that this cleared up almost immediately after we left the hotel.)
Finally, the bathroom just wasn’t clean. There was dried urine on the toilet seat above, and either urine or blood below. I mean, I know the horrors of what must go on during hotel bathroom cleanings, but I at least want the illusion of cleanliness.
Other than that, the breakfast was okay and the staff was nice.

We’ve stayed at many Hampton Inns. We have had great experiences at them. The rooms and breakfast here are fine (meets expectations); the location is great for our soccer tournament.
BUT this hotel is understaffed — only one person at the front desk. Check-​in (last night) took forever for our family. I just went down to the snack shop and there is a long line of 5 people to check-​in. I waited for 10 minutes to buy a snack and finally gave up and left (the first person in line to check-​in was still being worked on.)
Last night I requested a wake up call (back-​up to cell phone alarm) and the call never happened. I think it was because the front desk was so busy (at 10pm), perhaps the person forgot to set me up.
Overall, it is a good value and we will probably stay here again. I just hope management will increase staff when they are expecting lots of people to come in for a tournament.

Beds caved in so fitted sheets kept coming off in the middle of the night. AC could not be controlled. Couldn’t even turn the AC fan on to drown out the hallway noise, which was bad as well. They were out of several breakfast items at 930 though it was suppose to go until 10. We slept as long as we could due to exhaustion of the accommodations. Go somewhere else!

I checked in here for a one night stay. The property is average compared to other Hamptons which is a compliment. I stay at many Hamptons ever year and find them to be good quality for a good price. At check in the clerk Amy was extremely nice and cordial. After checking in my room and unpacking I discovered my A/​C unit while cold was very noisy at times. I didn’t want to move but I reported it to Amy who again was very nice and apologetic. She wanted to see me compensated some way for the inconvenience. Since my company was paying for the room she gave me HH points which I appreciated. Quality employees like that make any stay more pleasant. Breakfast the next morning was typical Hampton and I was off. I give 3 stars for the property due to the ac and 5 stars to the front desk help.

We come to Bham from Gulfport about once a month. We stay at the Hampton Inn Collonade every time. It is clean clean. And the staff is always great. Most comfortable beds ever. And the free breakfast is great. We had a chance to stay at the Hilton for the same price and chose to stay with this Hampton. I can’t believe anyone could give this hotel a poor rating. Good job guys.

I used to love this quaint hotel. Its about 20 years old and was renovated about 5 years ago. The rooms are clean enough. I’ve stayed here for business about 100 times. I chose to keep staying here because of the front desk staff.
But recently the best front desk staff have been leaving left and right, and no one will tell me what happened. This makes me think management is culling their best employees but only god knows why. I could only speculate but they are sorely missed. One agent, there about 6 months I guess, Sam, was fantastic and extremely guest-​oriented. Without him and the other dedicated front desk staff, you’re lucky to get any issue addressed or even call answered.
Management is never available; I’m not even sure I would know a manager if I saw one, despite staying there dozens of times.
I stay at an adjacent hotel now; I can’t recommend this hotel to anyone anymore. For their lousy service, the rates are way out of line.

I stay at Hamptons all the time and they are usually excellent. But tonight the AC did not work, so I was moved to another room. The young lady at the front desk could not have been more rude and condescending. You would have thought I did something wrong. No apology, just here’s your key.

The room is wonderful, but the breakfast is horrible! Microwaved fake eggs, runny oatmeal, and old dry bread. It’s disappointing because normally I love Hampton Inn’s breakfast. But, the $$ I saved by not staying at the M, I’m spending going out every morning.

Staff was friendly. Sadly, the room smelled of mold and I am allergic. I woke with swollen eyes and sinus issues. Wont be back

Best mid-​tier business hotel in Birmingham. No question. Located near the junction of 280 and 459, this better-​than-​usual Hampton Inn offers not only a terrific central location for easy access to the main freeways, but is also a welcome respite from driving during the course of your stay with the Colonnade plaza boasting a dozen or more restaurants right across the street, including the famed Edgar’s Bakery, Mooya Burgers, Taziki’s, an independent BBQ joint and passable Mexican plus sushi and even a terrific locals only bar, the Black Market within a short 3 – 5 min walk.
Rooms are large, quiet, comfortable and well appointed. Wifi is fast and free.
The service is pretty exceptional across the board. Everyone goes out of their way to be genuinely friendly and helpful. Makes for very pleasant business trips thanks to all of the great team members.

Had a very nice, short notice stay here after leaving a spring hill suites for a bad experience. Staff was very friendly. Hotel was nice with a good breakfast.

I thought this was going to be a 4 star hotel when we first arrived — it is in a very nice area, it is clean and well appointed, and the rooms are what we expect from a Hampton Inn. But then there were lots of little things: the refrigerator was unplugged — we found out it is probably because it is noisy — we unplugged it too.

Good place to stay. Stayed here once two years ago also.
Need to tell you how helpful staff was, especially Mr Darden. I used my iPhone AroundMe app to get the number of the hotel to make reservation. It turns out that the number was not to the hotel but to a hotel booking service. They essentially pretended to book me a room. Took credit card info and everything. Got to hotel and no confirmation number matched. Showed them what I had done on my iPhone and showed them the number. They gave me a room with an upgrade for no additional cost for my trouble. Of course this was no fault of theirs. Also this was 830 at night and I was traveling with my wife and three young daughters! The room was very clean. Bed was comfortable.
I certainly recommend this place.

I stayed here when I was in Birmingham for work. While it would have been nice to be closer to downtown, it was literally a minute drive from our meeting.
The staff was quite friendly and helpful. There was some free food laid out such as fresh veggies and dip, a hot pocket-​type thing, and cookies. What nice refreshment after a long flight with a connection! My room was large and had a lovely four poster king-​sized bed, which I probably only used ¹⁄₃ of that night. Everything seemed very clean.
I received a free newspaper in the morning and the only gripe was that room service came super early. I ate the free hot breakfast before we returned our keys to leave.
I would certainly stay at another Hampton Inn in the future!