Macy’s

This particular location is A-​OK. Service can be a hit or miss — I’ve had experiences where service was at a bare minimum to practically nonexistent. On the other hand, I’ve also had experiences where service was excellent, but that’s when I was purchasing expensive jewelry — I assume those store associates receive commissions payouts and were just upselling.
Generally this store is pretty organized, but some parts are fairly messy or rather uninviting — it just feels like a flea market formed in a rush. I’d like to specifically call out the Macy’s shoe department. They need to get their ducks in a row. Although, from a pricing perspective, the women’s shoe department does have some killer deals on those clearance racks. My other pain point is the fitting rooms, which can be a total disarray at times. Are you guys just severely shorthanded? I’m here wondering, in such a competitive/​fierce retail environment, why wouldn’t Macy’s pick up their game?
With that said, my justification for rating Macy’s a four star is that my expectation is not around the cleanliness/​organization at the store nor the level of service provided, but rather on good bargain deals. Essentially i’m here looking for the best bang for the buck. I have been a loyal Macy’s customer for a couple years now and I will continue to be as long as they offer great deals/​discounted products.

I was not happy with Macy’s at all. They had my account messed up and their customer service was terrible. They made me feel going to another store to spend my money was a better option for me. Jasmine was not nice at all. She didn’t return my call as promised either when she couldn’t make a phone transfer to customer service. I didn’t get my birthday star rewards either as promised by their promotion. I don’t recommend Macy’s and they need to do much better overall.