Quality Coach Collision

Anytime you need to have work on your car from maybe a accident this is the place to go awesome, friendly deliver what they say I won’t go any where else they always call me and let me know what is going on. Jeff Conroy is always friendly and professional thank you for the great service

I don’t know if I’ve ever seen a car that clean before (inside and out), as ours when it came back from Quality Coach Collision. We experienced nothing but impeccable customer service, clarity and communication — absolutely seamless. One of the drivers in our family was going through one of the classic stages in the life of any driver: for instance a few of the big ones are learning and starting to drive, maintaining readiness to drive safely throughout life, no longer driving any more. And of course these classic stages tend to involve and/​or affect each member of the family or household, in some way. Jeff Conroy immediately honored my special request for more time and space to navigate a tricky stretch of that road. He heard my request immediately, shifted expertly from responding to routine questions about the estimate with photos — to honoring my request. I was almost shocked, and immediately relieved. This helped us maintain some crucial confidentiality, making the whole process a lot easier; in fact I noticed his vocabulary and language immediately adjusted to that more appropriate to future subsequent communication with another party in our group (not on the telephone), to convey any impact of my request if needed — maintaining respect and preserving dignity for all. When the work was done and it was time to pick up the vehicle, Quality Coach made that easier as well, delivering to the house as needed. Claire, in the office, is another expert member of the team, who helped throughout. We also have a business card from Junior Lones (from the final delivery step) — not sure exactly what role he or she played, but the team clearly interacted flawlessly as needed from start to finish. Nice hardcopy (handwritten, most likely) thank-​you note later arrived at the house — another beautiful touch.
Frankly when vehicles start colliding with people and other objects, things can get tense and tragic pretty quickly. I didn’t know a collision shop could make that kind of positive difference during a difficult time — but that is exactly what happened.

Top notch people and service. Jeff and his team of employees will go out of their way to see the job is done and done with superior craftsmanship. Their new facility on Lincoln Street is awesome and adds to Quality Coach’s look of professionalism. Weather it be an insurance repair or just a fender bender needing to be fixed, you are going to be hard pressed to find a better place to take your car.

Honest, affordable, quick, professional and excellent end product.

Quality Coach Collision is by far the most profession, talented and honest collision shop you could find in the Tri county area, or anyplace for that matter. My family has been going there for years and we all have been treated with the utmost respect. At times yes, we have had to wait a bit, then again if you go to a great restaurant, you do too. If I want fast food, I go to McDonald’s. As for anyone that would accuse this establishment of anything less than being professional, all I can say… it sounds like you misunderstood what you were asking for. Again, my BMW looks better than new. I am VERY particular with my cars and I wouldn’t dream of taking them elsewhere. The crew here is the most talented around. They pull off magic. Nice work guys. I would never go any where else. By the way to the person that complained… I guess I’d rather be called «Dear» than «DUDE…

I’m impressed. Took my vehicle there after being rear ended. Part of my tailgate had a big dent and was told by another collision shop it couldn’t be pulled out. I didn’t want to have the whole tailgate replaced so I told them Quality coach to replace the bumper and pull out the dent as much as they could to keep costs down. Picked it up today sand it looks showroom. Can’t tell a dent was ever there. Nice work, and it’s nice to support a small neighborhood business.

I was referred to Quality Coach by a guy at Belle Tire, who told me that my rear alignment was so out-​of-​whack that I needed a new rear axle. I gave the guy at Quality Coach the printout from Belle Tire and after looking at my car, he said the left side of the rear axle was so bent that it looked like I was in an accident. I was stunned — I treat my car exceptionally well and have NEVER been in an accident. He said that maybe I was hit because the front grill was missing — no, dude, 2006 Pontiac Vibes have crappy grills underneath the bumper that fall out quite frequently. And what kind of accident would cause my rear axle to be bent severely, the center grill below the front bumper to fall out, but no other body damage anywhere? Additionally, he kept calling me «my dear,» in this super-​patronizing way. Hate that crap. On top of this, his shop was closing and he couldn’t see me for three weeks, so he tried to send me to another shop.
Anyway, I took my car to my trusty mechanic who quickly deduced that NOTHING was wrong with my rear axle and that they could fix the front alignment so everything was just fine. I went from a quoted $ 600 rear axle replacement at Quality Coach to paying $ 150 for my mechanic’s time and expertise to figure out what was wrong with my car and fixing it.
I’m lucky Quality Coach was moving because I would have just gone along with what he said and not gone back to my mechanic. How fortuitous.

Great work, great customer service. I highly recommend.