T-Mobile

Yvette Younger
Let me just start with that I have never felt compelled to write a review until today. I have been so miserable since changing my cell service from Verizon to T Mobile that it affects me daily. Dropped calls, not receiving call. Not be notified when I get a text to not being able to send and receive text messages. When I first switched services I felt that the young lady presenting the idea to me was very knowledgeable and made it very easy for me to get this done. Great customer service I though. Right? Wrong it’s 3 months later I still can’t get them to pay my termination fee from Verizon’s. Insult to injury I just had a heated discussion with this same knowledge girl about how it’s all my fault. NIIICE! Don’t switch it’s not worth it I promise. Ugh!

This is the best customer service I have ever received. I always have a lot of questions, and they are always patient and knowledgeable. I have some issues with T-Mobile’s shoddy service areas, but the service I receive makes it bearable! Thank you Birmingham store, you are all great!

I may be one of the most indecisive people I know when it comes to big purchases. Well hell, I have admitted it takes me 20 minutes to buy toothpaste and that’s usually about $ 3.00.. . I have been a T-​Mobile customer since I have had a mobile phone – I think I signed up in 2003. Over the past seven years I have been quite happy with my phone bill and that is more than just smiling in thinking that Catherine Zeta-​Jones may be sending me my bill, though word on the street is that she has been let go again, but I still believe.
As true as my loyalty is to T-​Mobile, I have also been a faithful Nokia follower. There’s some thing comfortable about the design, or maybe it’s that it’s familiar. Well, everything has been fine up to a few weeks ago when I lost two numbers on my keypad. I don’t know where number 1 went, thankfully I was able to find number 4.. . coincidentally it has been two years and it’s time to upgrade. Enter T-​Mobile Birmingham.
For the last three year’s I have usually visited the Royal Oak store but thought I would give Birmingham a go since I was in the neighborhood and the last time I was in Royal Oak I wasn’t exactly thrilled by my service. Walking into the Birmingham location I was promptly greeted by 4 smiling T-​Mobile team members and we started the long conversation about what I wanted in a phone. Do you remember the scene in Mary Poppins where they sing the list of qualifications for the perfect nanny? That’s how I felt.
I haven’t yet found the phone of my dreams but have been have been encouraged to come back to see the new arrivals this month. I ended up spending two hours in the store. It may have been excessive but we covered a lot of ground. I was really happy I stopped in because I was heavily considering switching over to AT&T to have an iPhone. I am not wild about AT&T’s plans because I have such an old contract with T-​Mobile that I have an absurd amount of minutes for a low, low price and there’s nothing really comparable out there. I haven’t fully ruled out changing carriers, but I’m mostly certain I want to remain in the T-​Mobile family. I was thrilled to be able to ask the questions that I needed to ask about the phones and get answers and further explanations if I needed them. I honestly don’t think phones should be so complicated, but I think I’m in the vast minority of people.
Beyond the care of the employees was an incredibly clean store with ample parking for its Woodward location, and the best music ever. While shopping I heard Little Boots, Peaches, Madonna, Goldfrapp, the Bird and the Bee and so much more. I think if I would have a vodka drink in hand I could have stayed for another three hours. If you’re a T-​Mobile customer I would highly recommend making this your neighborhood store. Rumor has it the Royal Oak store will be closing this September making Birmingham the perfect alternative.