Enterprise Rent-A-Car

Check in was a little longer than I am. used to (I usually rent from National and use the executive aisle) but the lady was friendly and helpful. Picked up a Nissan sentra for this trip. Nice midsized vehicle.

Waited 20 minutes at counter because nobody was there. Then was some issue that they couldn’t rent to me because of a billing error on their end that had been fixed 2 months ago! So wasted an hour out of my day. These guys suck!

There are three car rental counters at the Bismarck airport. I had to travel there at short notice, so when I looked for a car, the other two companies had no availability for my dates. I came to learn that this was not a coincidence.
The counter rep started trying to get extra money out of me from the first moments. I’d chosen one of the least expensive options because it was just a quick trip for a funeral. I needed basic transportation, not luxury. Would I like to upgrade? he asked. No, not if it costs anything extra. Oh. No more mention of that.
Then we got on to the issue of insurance. I had pre-​verified with my insurance provider that the coverage on my own car would transfer to the rental car when I got it, and that the credit card I was using to pay would cover the deductible. On to the hard sell, of what a NIGHTMARE it is to make a claim from those people, and Enterprise would NOT be helping me in the process that could be ugly for YEARS, and for peace of mind, wouldn’t I really like to buy their insurance anyway? Only $ 22-​something a day. So $ 66+ for coverage I already had. Attempts to instill fear continued, noted but unheeded. Finally he said, «I have the car for you.»
It was black paint, black interior, and the air conditioning didn’t work. I was there for some quite hot days.
Two stars instead of the minimum one because the car was actually available and it functioned as transportation.

I came to Bismarck on a company trip with 30+ people. We all came in at different times as we were staying an extended time, and I was 2^nd to last. Many people over the spans of a week used our company credit card to rent cars, when my turn came I was told that wasn’t possible. So now I’m stuck at the airport, in a new city, with no car. I call my boss and she asks to speak to the Counter Agent, Joe, over the phone where Joe then proceeds to YELL AT MY BOSS on the phone. She then needs to leave work to come assist me with Joe so I can get my car. She shows up, we go inside, and there’s a sign up saying they’ll be back in an hour. Totally cool, I’m already late to work. Joe literally walked past us to get outside and didn’t stop to help us. An hour later when they came back I finally got my car after a lot of hassle. I was told by the manager «we don’t do that». Well, you have done it 30x in the past week, so yes you do. He said the reservation wouldn’t let him change it. I suggested he cancel it and create a new one, he said there were no cars available for that. Pretty sure that my one canceled reservation + my new reservation = the same number of cars. Not a math genius like these folks though. Ya know the next time I use enterprise? NEVER.