LAPD Engineering

Horrible!!! Just horrible! I have no idea why Nordic Track uses this terrible company to maintain their products. Nordic Track should uses a more reliable third party company to maintain their products.
So here is my experience. My elliptical broke down and I was told by Nordic Track to contact LAPD engineering. I believe the name is appropriate being that the real LAPD is a department known for corruption and unreliability. I called LAPD engineering a total of 11 times in 5 days, leaving 7 messages. Every time I called them, they did not answer the phone. When they finally called me back, they had to make a phone diagnoses, which is completely pointless because I am not a technician. I requested the technician right away but she said I must receive the part from the phone diagnoses. They then sent me a belt for the gears, which I knew wasn’t the source of the problem.
After about two weeks, I received the part. I then called LAPD Engineering informing them that I received the part and I’m ready for the technician to come. It took me about 3 days to get in contact with them. After the phone conversation, they informed me that the technician would call me within two days. The technician was actually really speedy to contact me and we set the appointment right away. After the visit, he said that he needed to order an arm crank for the wheel and not surprisingly, the phone diagnoses was incorrect.
After 3 weeks, I finally received the arm crank and I immediately called LAPD engineering. However, every single time I called the number, they did not answer. Being extremely busy with my work life, I called LAPD Engineering every chance I get, which was daily and left a message each time I called, being more irate after each message. After the second week of trying to contact them, I decided to go to their website, I wrote down the fax number, and I wrote an elaborate letter writing about my experience on trying to contact them. I also gave them my two different phone numbers and email address to contact me. I figured that their fax machine was located in a different office in a different city, being that they had different area codes. So I hoped and prayed that they would contact me. The next day, they actually called me, and the woman either gave me a bold-​faced lie saying that they never received any of my messages or perhaps their other office told them that they didn’t receive any of my messages. They didn’t even bother to apologize.
The only good I have to say is about the technician. He was really nice and informative. He claimed that he is just the messager, and LAPD Engineering only gives him customer phone numbers so he can call them.
It only took about 3 months from the time that my elliptical broke to when it was repaired.
If I could, I would give them a ¼ star for the sole purpose of being a company. My advice is to stay away and you’re better off not getting a warranty on your Nordic Track product. If it breaks, call a local repair man. My advice to Nordic Track is to start looking for other companies to repair your products.
Thank you for reading!

Horrible, stay away. No customer service at all. They tell you they’ll come and fix things but they do not. I’ve received a call from them telling me that they would come fix my machine within 48 hours of getting my equipment but it’s been 4 days now and they haven’t even called me. I’ve called them a number of times. I’m not sure why Nordictrack uses them. The least they can do is have decent not even great customer service.