Knowledgeable professional staff. I previously visited 2 other dermatologist offices and was turned off by staff and the physicians for not treating my intermittent condition. Dr Novice is super friendly, knowledgeable and passionate about his pratice. I recommend to anyone looking for a dermatologist. They also let you know how much is left on your insurance deductible so you can keep your budget in mind. His office is about 20 minutes from my house and is worth the drive :).