Russell Hardware Company

To sum it up. just overall poor service. I attached an email i sent to them which i never received any form of reply.
June 6^th 2012 my wife and I visited your store and purchased a Baldwin entry door handle, a dummy door handle a mortise lock and a door bell. The order was placed. When the order came in it seems 2 working door handles were ordered and one was sent back and the dummy one was ordered. Then we had to return to your store for a third time to pick up the now correct dummy handle. After it seems we are done I am getting calls that I have a balance and return to your store for a fourth time and no one has a clue how to figure out your billing system, so I leave again. After a hr or so I get a call saying it has been figured out and I owe a balance on the remaining piece I have on order… the problem I have nothing on order…
In the end I had to figure out how they screwed up the billing, paid all balances. I still have not received any response to my email.
I recommend going to Home depot/​Lows or just ordering on line. The premium you pay for service here is not worth it.