GameTruck Chicago

Treated terribly! Outrageous! This is the second review I have of this company. The first over a year ago simply suggesting they lower their downpayment for booking a party. Nothing bad. Well, a year later, guess what? I decided to, in fact, book a party! They should have been happy I returned, right? Nope! I booked party, gave them the deposit of about $ 240. A couple days later I receive a call from a manager bringing up my Unilocal review from over a year ago and that unless I retract review, I cannot have my party!!! Did you hear that? I was completed appauled. He was rude, and the call should never have happened, period!
But what he should have said is, I see you gave us a low review (if you call it that!), but if you’re happy with your party, would you please give us a good one? And I for sure would have done that! But, no, he didn’t. Instead I was threatened — yes, that’s how I felt! — that if I didn’t retract my review, they would not give me my party!!!
If things couldn’t get any worse, when I hung up with him, an owner called me, and I began to tell him how upset I was. And he was cutting me off and also being rude. He didn’t want to hear anything I said. He was argumentative and plain rude and unprofessional, to say the least. He was even, I would say, throwing out personal attacks of me as well. I was completed shocked that I was treated this way not once but twice by this company. Needless to say, I cancelled my party and demanded my money back. Guess what? I found another company, same service that only asks for $ 150 deposit too! Ironic.
Question: What kind of review did they think I would give after all this?! Nothing compared to the little one I made before. Not very smart by them. Their loss.

Can’t say enough about these guys. Excellent communication. Everything was perfect. Marty completely understood what was needed to make the party a huge success. Book them NOW!

Marty was our game coach. Simply put, the guy is awesome. He is an expert and he is a gamer. He knows his stuff and can relate to the kids. This was for my sons 9^th birthday and the kids had a blast. I would use them again and again. The price is right for what you are getting.
Start to finish is was a terrific experience. The person that helped me book was excellent. Communication leading up the the even was outstanding. All around 5 stars.

don’t ever use this company!!! we had my son’s 7^th birthday planned and they called 1 hour before the party to cancel because the truck had break problems!!! horrible customer service and totally unreliable. the manager didn’t even contact me, the driver called to cancel. no one answered the telephone when i called. needless to say i have a devastated 7 year old! when your entire business depends on the truck, they should have it maintenanced on a daily basis to make sure they show up to all of their events. they are over priced and don’t know how to run a business.