Old Towne Auto

Recently, we had our daughters car emission tested and it failed. We had a former mechanic who owned a Merlin’s (Irving Park Rd/​Schaumburg) and had sold to another owner since we had been there. The former owner was reputable. I knew immediately after the diagnostic estimate we would be looking for a new owner/​mechanic. My instincts said this was not someone I wanted to deal with. My instincts were correct. His charge seemed (and ended up) ridiculous. His customer service skills were extremely poor. We were also charged for an estimate ($ 60.) which had never been done by the previous owner. The new Merlin owner missed the whole point of good customer service/​price … that equates to future business.
Enter Dave … at Old Towne Auto Repair in Bloomingdale. He was the only mechanic that asked what the problem codes on the test were and additional information listed in the failed test. I also told him what the previous mechanics diagnostic was. I must have talked to 8 companies and Dave found the time to ask me questions and discuss the information in detail. Transportation is one of those critical things where you are at the mercy of a mechanics expertise, ethics, timing and price. This is where mechanics and business owners can truly distinguish themselves.
Dave had some very good reviews and I agree with all of them. Trustworthy, reliable, reasonably priced and here’s the thing that impressed me the most … the diagnostic the previous mechanic gave me was dead wrong. I didn’t need two sensors to retake the test and pass; I just needed one (ethics/​expertise!) Dave didn’t have to tell me that, he could have replaced both sensors charged me a lot more and I would have never known (price!) He saved my daughter most of the total cost. I needed the car in two days and he did everything possible to make sure I had the car in time for my daughter to be back to work after a business trip and could re-​test (timing!) He also called me back to make sure the car passed the emission test (customer service!) I don’t have to look for another mechanic. He has me as a long term customer after this experience (future business, duh?) Be forewarned, he was very busy when I went there and had a small sign on the property (passed it) look for a lot of cars. He appears to be a very strong referral based business. My personal experience was extremely positive. Ask for Dave.

After our long time auto guy passed away, we went looking for someone that would not overcharge us, or make things up that didn’t need to be repaired etc. it is with the utmost respect to our former mechanic that I say that I wished we would have found Old Towne Auto first. This guy not only does a fantastic job, but his prices are reasonable. The owner is an honest guy and very nice. I haven’t heard one bad word about this shop and that’s no shocker to me. I feel like I won the lottery having found this shop.

Very honest! Awesome auto repair!

This is complete auto care without any rip off. The car guys go to him too. He is always honest about what does and does not need to be fixed. Things are done right the first time around. Been a customer for 5 yrs and I always refer people to Old Towne.

Been a customer for over 20 yrs. all kinds of vehicles. Great service and rates. Totally honest. A true automotive artist. They’ve done everything for my vehicles from brakes to releasing a stuck engine hood.