Turtle Wax Car Wash & Auto Appearance Center

My daughter told me she got my car detailed for me as a Mother’s Day gift. I thought how nice because I needed it, since my door jams were dirty from just getting a regular car wash for 12 $ I was extremely disappointed when she told me she paid Turtle Wax 50 $ when there were still so much trash and particles under both seats like someone forgot to vacuum underneath it. The center console was still stained like they didn’t wipe that down either. I wanted to go up there and ask if they felt bad for beating a 18 year old out of 50 bucks. I never said anything to her but I was very disappointed. My 12 $ car wash from JET BRITE down the road will be sufficient enough. I will continue to go there. Never again. If you go to Turtle Wax I suggest you check your car before you leave.

I saw a lot of negative reviews for this place.
Went on a Saturday. No real wait, which is nice. Got the c package or something like that. Wash was good but my review is for the kid that dried and detailed.
Holy cow, did this guy work and did a phenomenal job. I’m used to the quick once over, but he took so much time and got every nook and cranny. He did such a good job on the windows I had to pull out a couple few bucks on top of the tip I was going to give. Wish I would have gotten the guy’s name to give him the online «kudos».
Car looked great afterwards and wheels really shined. Thumbs up!

Once again disappointed. Bought a groupon for 3 ultimate car washes which includes vacuum and interior wipe down and Windows cleaned. Everything was ok but did not get vacuumed. I specifically asked the guy to vacuum a certain section. He ignored me and left it the way it was. Last time i come here

do not go here
they caused body damage to my vehicle
management is clueless
do yourself a favor go somewhere else
i would give this place a zero

I’ve been here many times before, the Groupon deal keeps me coming back (55 for 5 washes). However, the people vacuuming and drying off your car are very inconsistent. Some of them really work hard to impress you, others have poor work ethic and then give you attitude if you point out the spots they missed. Many of the workers just like to vacuum the front drivers side thinking that you will not look at the rest. Overall for a full service car wash this place is fine, but I would never take my car here to get detailed. The workers just do not have enough attention to detail.

Usually no problems. But when you call in telling management that somethings were overlooked, and the kid who pulled in my car was playing with radio, heater, blower, seats, and you get nothing but excuses, excuses, excuses… Im going to find some other place to wash my car. Good customer service starts with good listening skills… which they do not have.

I think this is a fair review as I’ve been here 3 times in the last 2 months. 3 stars for efficient and friendly service, amazing value (with groupon), and fast service. However inconsistent. Some workers really get into every crevice of my dirty ride. Some vacuum the heck out of my mats and flooring, some really just don’t give a crap and miss many spots. The last time I was here, the outside wipe job wasn’t satisfactory.
This beats the gas station car wash because you get the human attention to hand wipes but again, I wish they had a standard way of cleaning and checking for a consistent type of clean.
Dear Turtle Wax,
I would give you more stars if you train your workers and empower them to show passion and dedication to a job well done.
Love,
Your Duchess

I have been a regular at another car wash for a few years but I was in the area & decided to give this place a try. The building is very big & because it is a Turtle Wax car wash I was expecting a good car wash. I have never been to a Turtle Wax car wash before but they make good car products so I was thinking I would be getting one of the better washes I have had in a while.
I pulled up & into the car wash. An attendant walked up to the car with a menu that had all of the different washes & services that they provide. I picked the car wash that was $ 14. This particular package included a wash & a basic interior which cleaned the windows & vacuuming. They have a glass window all through out the car wash so you can see your car being washed.
One of the things I really didn’t like is that this car wash had a lot of spinning brushes & was not touch less by any means. Spinning brushes are horrible for your paint. They create scratches & can swirl the paint as well.
Some of the staff here was. The actual car wash building was very big & very nice. Once the was was finished the car looked good but the brushes in the wash I still didn’t like. The interior looked good & the worker who wiped the windows & inside down did a very good job.
Overall the car wash building was nice & even though it had spinning brushes the car still looked good when it came out of the wash. The price for a wash & interior was also very reasonable.

I had gotten their Groupon and took my 18 month old with me to their shop in Bloomingdale (about a 20 minute drive with traffic) last Thursday (7÷30÷15). We got in line and were then told that the chain was broken that pulls the cars along. I told them I had their Groupon for the Ultimate wash when they began to ask what services I wanted. After stating this I was given a slip to take to the cashier and they took my car off to have it put in line to wait till the chain was fixed. They said it would be 10 minutes, my son and I waited 40 minutes until the cashier said it would be 10 more minutes, 25 minutes later a kid came in to say my car was done. I went out and looked it over, I was unimpressed to be kind. There were streaks and spots everywhere, there is no way they used the sealer wax or the triple shine foam wax system touted by them on their Groupon page as being part of this wash package. My trunk was not touched (it’s a compact Honda CRV, nothing in the trunk but a vinyl trunk mat that catches dirt and debris. No vacuuming done in the trunk, he opened the driver’s door for me and the interior running board was dusty and dry, obviously it hadn’t been touched (even more apparent when the kid asked me if I’d like him to wipe that, what the hell?). I did get my one special service, the floor mats looked nice. Obviously they also didn’t wash my undercarriage or use the rust inhibitor I paid for, and I found 2 bugs still dead on the windshield as I was turning out of their lot. I don’t often review a company, when I do it’s typically only for stellar service that deserves praise. This time I was so let down and honestly felt I was cheated out of what I had paid for. I have 2 more washes pre-​purchased at this location and am seriously considering just tossing them. If the chain being broken was a big part of this issue, then they should have said that when I got there and I wouldn’t have waited around for over an hour with a toddler just to get a worse carwash than I get at the $ 7 automatic one attached to the gas station 2 minutes from my house.

The Turtle Wax car wash in Bloomingdale lost our mats…4 of them. Immediately they report the mats are missing to me before leaving the car wash, which was on Friday July 31^st at about 2 PM. The supervisor fills out a customer report stating the mats we’re lost while drying down the car.
The report states that Turtle Wax reserves the right to reject any claim.
The report states that Omar Chavez, the Location manager, will contact us to «further review» the claim.
We call back Saturday, Aug 1^st, and a girl answers and says the Manager will call us. The mats have not been found.
He never called on Saturday or Sunday.
We go over on Sunday afternoon. The supervisor on duty says they were very busy and the Manager will call us. The Manager is off on Sunday. The mats we’re not found and we can not look for them. How do I know they weren’t stolen?
We think this poor customer property handling and poor follow-​up Service.
We are busy too and it looks like our mats are gone.
We are hoping for a satisfactory resolution… that the Manager will call back and give us our mats back.
Very unhappy customer right now.

Paid 18.99 for a wash and the wheels were still dirty.
That’s disappoint paying so much for car wash and they said 5 xtra to clean the wheels.
Horrible not worth it.

Faulty equipment — most of the time half of the tunnel equipment is out of service, employees are left to their own to fix or make do with what is working …
This place is on its last leg and needs a major overhaul.
Friendly and helpful staff — they need better management and ownership.

Got a Turtle 2 which is a basic wash w/​windows & vaccuum. ONLY ½ my car was done! Did the drivers side vaccuum — not the passenger side. So, I called back for ½ OFF & talked to the manager who refused to do so. He’d rather give me a cash wash upgrade — MAYBE I DON’T WANT TO COME BACK.
I’ve never had this happen ever at a car wash before. Now I’ve got to clean my car before meeting my clients because I don’t have time to drive back to Bloomingdale. What happened to customer service? Since this is a ‘DETAIL’ kind of business, how about paying attention to them?

First time here, and was pleased. Long line but it was a perfect day to get my truck washed. Line moved very slow and once inside I could see why. All employees moved at a glacial pace! The positive was the extreme attention to detail while drying car, cleaning window, wiping down dash and applying tire dressing. Truck looked really nice, just don’t go here if ur in a hurry, but I was pleased with the wash.

Come here often and can’t figure out why there are so many negative reviews. Always find my car to look like new when the job is done. They even took care of a situation when my car did not receive the full treatment I paid for. I will continue to take both cars to Turtle Wax Car Wash center in Bloomingdale.

1^st time customer and I had much higher expectations. I purchased the Turtle Wax exterior detail service Polish + Wax Ice Premium Wax treatment for $ 139. The wheel wells were not cleaned (the description on the website specifically reads wheel well cleaning), the rims were not cleaned, the interior paint portions of the doors were not cleaned/​wiped down, and the interior windows were all smeared and foggy. The polish/​wax on exterior of car looked great, but the lack of attention to detail ruins the experience. Why should I come home and have to clean what they left behind? I tipped Nick $ 10 who I believe is a supervisor… I hope Turtle Wax and their staff improve their level of attention to detail. Because I would rather wax my car on my own. $ 149 is a bit of money…

I ordered the interior detail service and carpet shampoo for $ 70+. They seemed to do a decent job on shampooing most of the carpet but they missed cleaning key areas inside the car, most notably they didn’t even bother to vacuum the trunk. It was still full of leaves from when I was transporting items in my garage to the local St. Vincent De Paul donation center.
The main guy working my car was nice enough to quickly fix areas that I noticed which I noted the back seat dash needed a wipe but I didn’t think to look in the trunk till afterwards. Figured it at least be vacuumed if nothing else.
I will say they are fine if you need a quick clean but quick unfortunately doesn’t equal thorough.

I’ve given this place multiple chances and without fail, every time they do a bad job. I pay $ 60 bucks to get a good detail, not to have to walk around the car with a guy showing them all the places they didn’t bother to clean. Today when I got home I had to scrub bugs off my bumper, rewash my rims and wipe down the interior dash. If you don’t want to spend a half an hour going over someone else’s «work» when you go home, don’t waste your money here.

The guest wifi doesn’t seem accessible… and while the exterior wash is decent, it’s nothing an automated gas station won’t do… what annoyed me this visit was that the vacuuming was noticeably bad with gum wrappers and dirt visible at delivery… and the cup holders were not wiped down. For $ 25 I would expect a better job than what the dealer does for you at no charge.

I hate to write negative reviews, but today I feel that I must share my experience with those who drive stick.
Pay attention to the individual who pulls your car off the line. I witnessed and older gentleman get into my car and rev the engine up to approx. 5k rpms for an extended time twice. Both times, the car barely moved. Eventually he was able to get it off the line and start drying.
Now those who drive stick know that if you were to rev the engine at a high rpm while the clutch is not fully disengaged will create excessive wear.
Unfortunately for me, this individual burnt out my clutch. I did not realize it until I arrived home, but now my clutch is slipping.
My $ 18.99 car wash is going to cost me ~$ 2100 to replace my clutch & flywheel.