Andy Mohr Honda

Made an appointment for 3:30 to get a free recall-​repair on my Elantra’s power steering. I got there at 3:25, was told my car would be finished by 4:30 at the latest, so I waited around. At 4:30 I asked for an update, and they said that my car hadn’t been worked on yet. It went in to be worked on at 5:00pm, and wasn’t finished until 6:00. Why even make an appointment? Frustrating.

As a long time Honda/​Acura girl, I can tell you this place is 1^st class! The facilities are immaculate (even the shop in the back) and every employee is professional and seems eager to help whether I’m buying a car or not. I would send my entire family here :)

I had my Honda Fit serviced here for the first time last week after moving from California. I was able to get a same-​day appointment, and Mike at the service desk was very helpful and didn’t seem upset that we added several more services than I had originally requested. While the final bill was more than I had originally anticipated spending, I never felt like I was being ripped off or sold unnecessary services. I will continue to bring my car back for service here, and I will more than likely purchase any further vehicles if I am still in the Bloomington area by that time.

Hyundai guys will only talk to you until they sell a car. Bad sales support. You won’t get any reply or proper response. With my personal experience, they do not have any knowledge on the features of the car too. Anything you ask them, they say they are not familiar with the feature. Arrogant behavior of the sales person.

When I purchased the car I had a fine experience, tried contacting the dealer a couple of days later and I had a horrible experience. Called the service department and emailed manager and they could not resolve my problem. Once they have your money and you made your deal you are on your own.
I will service my Honda at a different dealership and if purchase another down the road it will most likely not be here. There are enough Honda dealerships around Indiana that you don’t have to take your business here if they cannot be accommodating and nice.

If you are an international student or non-​resident, WALK AWAY.
Sales people will make you lose your time.

Shawn in the service dept. provided excellent service on two occasions in August 2012. He worked my car into the schedule on the same day I called, and they corrected an issue caused by another mechanic so I could make a 300 mile trip without worry.

This review is for the sales department. For the record, I have had good experiences with Repair. Disappointing experience trying to purchase a car through Stephens. Salesperson was poorly groomed, cocky, and condescending. Although we showed obvious interest in buying a new Civic, the salesperson did not follow up with us once, nor by phone nor by email, in a two week period. Called him back twice, left messages, and calls were not returned. Ended up buying a 2012 Civic from Terry Lee Honda in Avon, who were fabulous: professional, attentive, and accommodating without ever making us feel like we were an inconvenience.

I brought my 2000 Honda Accord to Stephens Honda for fixing an issue associated with the airbag (manufacturer’s recall). The repair team was prompt — I was told to come at 11am, they began the repair almost immediately, and were done within their estimated time frame of forty-​five minutes. Each individual I dealt with was more pleasant, polite, and informative than the last: there were no hard-​sales tactics to have additional work done on my vehicle.
In addition to performing the required maintenance, the mechanics also inspected and investigated (at my request) a couple of issues I was having with my car. They provided a clear assessment of what the costs would be, and what their suggestions were. There was no pressure.
The showroom and waiting area were clean and well-​stocked with coffee, cookies, magazines, and a television — waiting was a pleasure, as there was also wireless internet available for use.
Finally, the follow-​up care demonstrates clear above-​and-​beyond customer service: before returning my car to me, they ran it through the car wash on the premise (free of charge!) and left a flower on my dashboard. Within a week, I received two communications thanking me for my business.
Really incredible care for my car, excellent service, and all-​around great.