Bloomington Shuttle Svc

This is my first time using the Bloomington shuttle. Usually I get a friend to pick me up from Indianapolis International, but this trip caught me midday when my options were all at work.
The shuttle did arrive on time, however as I write this, we are still sitting six minutes and counting after the 10:40 departure time.
Since many Bloomington residents travel frequently and make travel plans on the go, ordering from smartphones, printing the confirmation is an unnecessary hassle. Thinking such a reputable Bloomington transportation service would be aware of this lapse in customer service, I did not print my confirmation. Upon showing the driver the email from my android along with my photo ID, he said I would have to PAY the difference between the $ 20 at the kiosk, from the… $ 16! (Not 15 as advertised) paid online.
He wound up letting it slide, but advised that «next time» it will be different. Oh, and don’t sit in the very back of the bus either, unless you want motion sickness from the bus’ launching over bumps at break-​neck speeds.
Maybe «next time» I will use the competing service, Star of America.

Rude, poor drivers, overall awful customer service. Will not be utilizing their services in the future.