Bob Zook-Auto Body

My experience with Brian and his staff was top notch. They made the overall claim process very easy and even had the rental car arranged to be ready for us AT the body shop. I very much appreciate good customer service and this business takes very good care of their customers. The estimate took no time at all and the work done on my car was quality work. I highly recommend Bob Zook Auto Body. A+!

I wish I could give 10 stars. I have done business with Brian for years. What I appreciate about his business is his integrity, his staff knowledge, and lastly his quality of work, which is unparalleled. Brian has worked on almost all of my vehicles, historically due to my daughters driving prowess. Brian has worked on our SUV’s, Sedans, Miata, etc. All vehicles are returned to us «literally» better than brand new. I have actually stood with Brian as he inspects «fit gaps» on hoods and quarter panels, examined paint samples etc. If you are looking for the highest level of integrity and quality of work go nowhere else. Remember you have a choice your insurance company cannot force you in any direction based on a list. I am incredibly particular about my vehicles and will go nowhere else. A simple stop in to his shop speaks volumes about his work. His bays are frequently filled with high end, collectible, and show cars. Don’t forget Brian also has a top notch mechanic for mechanical work as well.
Again, I wish I could give a 10!!!

My vehicle was side swiped in the parking lot at work, and I also had a few spots on the hood due to winter weather damage. Bryan and the team at Bob Zook did an excellent job with my bumper replacement and buff job. Their quote was the most affordable out of three that I obtained in Bloomington. The clean-​up service was close to a detail, and a welcome surprise. With professional and timely service, I felt confident that the Bob Zook team was trustworthy. I recommend them whole-​heartedly.

Excellent! After my last experience, this is the only place i’ll take my vehicles to. My wife’s van was hit in a parking lot. We took the vehicle to Bob Zooks and from the fist meeting it was white glove service. Brian sat with us and explained the entire process, explained how it would work going through the person that hit us insurance. He explained our rights, and then encouraged me to look at other shops. There was no pressure, Brian took time to make sure we were comfortable with his shop. That was only the start of it, I scheduled the appointment and they followed up to make sure all the paperwork was ready from the insurance company.
When the vehicle went in the shop our rental vehicle was on site, the drop off took less than 2 minutes. When our vehicle was completed we took the rental back to the shop and dropped off and we were out of there in our van in less than 3 minutes.
The workmanship:
The van looked fantastic, You couldn’t tell that it was hit. The paint matched perfectly and the job was very well done. Additionally they detailed the van. We have 3 kids, when we got the van back from Bob Zook it looked as good as it did the day we purchased it.
Anyone looking for an honest company, that does exceptional work — you should give Bob Zook a try I highly doubt you’ll be disappointed.

My car was dinged and scratched by a lady at my wife’s work. Fortunately, she was willing to pay for it, but she was irritable to work with, demanding I get multiple quotes from multiple places in town!
I got five different quotes from different places around town, and they all fell right in the same price range. We ended up going with Bob Zook since they could get our car in the soonest.
The car looks fantastic. They really did a great job getting the ding out. You’d never know it was there!
So why a four star and not a five star review? When I picked up my car, it was detailed and looked fantastic. BUT the end price of the repair was almost $ 100 more than the original quote. Granted, when they originally quoted me the cost of the repair, they did say it could cost a little more if they had to get some parts they weren’t sure of yet. So I’m really not sure if they did end up ordering those extra parts and that’s what drove up the cost, or if they snuck the detailing in to drive up the cost. Folks at Bob Zook — If you get back to me and prove that it was the parts that drove up the cost, I’d be glad to revise my review up to 5 stars.
Side note: Since I got my car detailed, I guess I can also review their detailing service! They really did do a fantastic job. I didn’t call up about the price discrepancy because it was hard to be mad at the job they did. The car looked BETTER than they day I drove it off the lot back in September 2013. If you want to get your car detailed, hit these guys up.

So, I am a pretty good driver and haven’t needed body work in a really long time. HOWEVER, my car becomes a storage locker for all of my work stuff, recycling, etc. SO– Bob Zook does detailing. I mean they do DETAILING. My car was stained with spilled bottles of flavored syrups for coffee, spilled coffee, and the remnants of taking our puppy to daycare 3 days a week.
WELL, no more… my car is lovely and fresh and clean!
Bob Zook is snuggled back into a semi-​residential area… right off of Stewart, by the LaFayette Club-​ish. Can’t recommend them enough!