Hertz Rent A Car

First-​time renter, and I did my research to find a good deal. Came in a little early Friday afternoon and was checked out in less than five minutes.
I came in expecting to get a car that was enough to get me from Point A to B over the weekend and was very pleasantly surprised with a 2016 Mazda 3 with only 1,730 miles. The ride was impeccable, they were cheaper than their counterparts, and the service was most pleasant. Looking around the parking lot there were newer cars all around, too.
Had to return the car early because my plans changed, and at that point I learned that I should take careful note of starting mileage as well as ending. The last user wasn’t checked out quite right and for a second Hertz thought I drove 1500 miles in two days instead of 110.
I look forward to going back to Hertz.

Rae Lynn S. did a great job getting me on my way this morning. I arrived early and the system wouldn’t let me pick up the car. Thanks to her I am on my way! Thanks.

Had a great experience with Hertz. There are just a couple of things I would like to mention.
1. Need to have newer cars. Most the times the cars had over 35 000 miles on them.
2. Had a Nail in one of the tires. Went for a replacement (had a damage waiver) but the lady downgraded me to an economy car with manual windows. She could have upgraded me to a rav 4 sitting idle in the parking spot.

After my last review, I stopped renting from Hertz in Bloomington. Boy was i glad I did. First of all the Avis folks are great and have nice vehicles. Second… On my last trip, the flight was delayed… The Hertz staff went home leaving their customers stranded. The Avis rep helped as many as she could and went above and beyond. Another demonstration of Hertz total contempt towards their customers.

Car was dirty and smelled of cigarette smoke. No washer fluid in the car. Gas was barely full, went off full 2 miles from the airport. Counter staff were okay.

A typical Hertz at a small regional airport. And as you can imagine, no gold board here. But your reservation/​keys are usuallly all printed out and ready to go. The staff definitely could be nicer (There was an instance where they gave me a Nissan Sentra, my most hated car, and I asked for an American car… The rep gave me the dirtiest look and proceeded to sigh, roll her eyes. It must have been a huge inconvenience with all of zero people waiting behind me…)

My reservation meant nothing! I had a reservation for a car rental with Hertz at Bloomington Airport Monday. Arrived and went to the counter and was told, yes you have a reservation but we have no car for you. I asked if they’d have a car later in the day or the next day (we were there for a job interview and house hunting). They told me no car would be available for me till Thursday. If they’d looked at my reservation they would have seen I’d have already flown back home by then. I walked to another counter to try to get a car without a reservation. But noticed several people walk up to Hertz and walk away with car keys after I’d been told there was no car available! I walked back to Hertz counter to ask why. I was told that if a certain company (large employer in Bloomington) needed a car, they got a car, regardless of my reservation. Again, they said they’d have a car Thursday for me. The three people at the Hertz counter were completely unapologetic. Not one said they were sorry. They didn’t make eye contact. They offered nothing to compensate for the huge inconvenience they caused me — for example, a good price on my next time or ANYTHING. I asked for their names and phone number to call and complain. Of course, there will be no next time for me with Hertz!!! How can I trust them even if I have a reservation to actually have a car for me when I arrive?!? And shame on AirTran for advertising and partnering with this company with such terrible business practices. Fortunately I was able to get a car from another company across the street and was told they treat everybody the same — no preferential treatment for any one, unlike Hertz.

Gotta love the Hertz counters right in these small, regional airports. If you’re a ‘Gold Member’ (not the James Bond type), it’s literally 20 seconds and you’re out the door — to a car that is sitting RIGHT there.
Score!