Levi’s Store

My husband and I visited the store looking for jeans with a 29 inch inseam. The first person who approached us said there might be one or two pairs with a 29 inseam but didn’t offer to help us look. The second employee to ask is if we needed help quickly replied «those don’t exist» when we inquired about what he needed. Fail. He has several pairs of Levi’s with a 29 inch inseam at home and I promptly found them online at the Levi store. One of the only reasons we were in the store is because Levi’s makes that size whereas most stores don’t. Customer service needs an upgrade.

Shame on Levi’s. I want say nothing about the store managers I met when I shopping in the store. But she and he not helpful and has «racialism» problem. There is a jean with a nail on the button. The nail scratch my mom’s leg and blood a little. The store manager said nothing and no apologize. When I said there is a little blood the male manager said he saw nothing. The fat female just stood there and no apologize. Shame on these two managers. Hope u guys moms will have not happy shopping experience ever. Maybe u guys should learn how to respect other people. Ur parents should teach u before u guys show ur ugly face to people. I buy stuff, I’m not begging u. Be respect, don’t be «racialism» face.

The jeans are fine, a bit over priced but acceptable. What’s not is the manager on the morning of august 1, 2015. Not only did this blonde woman exude nothing but an over inflated amount of self worth and snobbiness, she looked like she either hadn’t been to bed or hadn’t showered. Her appearance was unprofessional at best for a store taking so much pride in not being an outlet store. The staff was surprising nice considering the leadership from what I heard during the staff briefing. This wasn’t a strong woman in a leadership role, this was a snotty, pretentious joke of a manager whose self worth needs to be put in check if I am to be expected to continue to buy an over priced product. Show some respect for your customers and drop the attitude, you’re far from special, you’re a clothing store manager in a mall, I did it at 18.

I visited the Levi’s store last weekend (as I have many times before) and found a pair of jeans that were out of stock in the size I needed. Kelly, the store manager, hopped on the phone right away and called stores from Chicago and found the ONE PAIR left. They did the transaction over the phone, she made sure I wasn’t paying tax on them (MN has tax-​free clothing), made sure I got the sale price AND had them shipped to my house for free.
At the end of the day, it’s just a pair of jeans, but the interaction left me feeling really well taken care of and definitely earned my business in the future. Kelly, you deserve a raise.

I just received the following message from someone that works at this store and I must say, doesn’t help make me want to return. While I appreciate the response, I think the point was missed entirely.
«Hi there i noticed you were very displeased with your experience at levis. I work at that Levis you visited and during this time we were going through an hours reform which resulted in many employees having their hours cut and that included time on opening and closing. At that time we had to have everything in place and order by 9:30 sharp, the company would not allow any over time. So it is understandable that someone coming in 15 minutes before close that they would seem to be concentrating more on closing. Also I know the woman who worked that day, and I’m sure your definition of yelling is much different and I feel you added that unnecessarily just to make your experience sound worse. I suggest coming by again if you would like… the hours have been reformed again and now we can have time to actually fix our store if you do decide to come in near closing time again.»

It really depends who you get for sales associates… I’ve gone and had an excellent experience and I have gone and had the absolute worst experience. So shop at your own risk.
Some of the associates have a great repertoire of product knowledge and some are completely clueless. Some are friendly and some are flippant and down right dismissive at times. Funny how it’s the ones with the most product knowledge who are the friendliest and the ones who know the least are also the least friendly…

If you loathe going to the Mall of America (I don’t, but I can’t fault you if you do), I invite you to spend no more than 30 minutes finding exactly what you need at the Levi’s Store. That way, you can go back home and actually enjoy the rest of your weekend afternoon.
Unlike a lof of its competitors, the Levi’s store is well staffed, and the staff are very well trained, knowledgeable, and personable. You’ll find the expected full line of jeans as well as shirts, sweaters, and jackets.
Prices are generally on-​point considering the high quality. Keep an eye open for clearance racks. They often have generous markdowns.

I went to the dreaded MOA yesterday with a simple mission in mind: locate a pair of jeans.
My first stop was Macy’s. They had jeans. Lots of jeans. In fact, it seemed as if Macy’s entire stock of jeans had been flung randomly into a huge pile, leaving it to the customer to happen upon a pair in the right size. Since I was at the mall to find a pair of pants and not a needle in a haystack, I moved on.
Next stop: The Gap. Loud, pulsing music? Check. Bored, do-​nothing salespeople? Check. Another random pile of jeans, with no order to size or style? Sadly, check.
Fortunately, I decided to check out the Levi’s store. I had avoided this store due to my belief that the prices would be through the roof, but in my frustration I was willing to try anything. I am so glad I did.
Immediately upon entering the store, I was greeted by a very friendly and helpful salesman. He was extremely familiar with all of the inventory and offered useful suggestions on style/​size. In minutes, my mission was finally accomplished, and at a price much less than what I would have thought. I’m very pleased with this store and will definitely return in the future.
Bonus tip: if you know the size/​style of Levi’s you want, hit their website to save a few more bucks. If you’re not happy, you can return your online purchase to this store.