Macy’s

I never shop at Macy’s. However, my brother loves it here. I get in, get my Clinique, and get out. I don’t know why they hog their paper bags but they do. My Clinique products were heavy and after asking for a paper bag I got a plastic one. I went to another check out line and asked for a paper bag. Again, I was given a plastic one. A bigger plastic one. Maybe she thought the bigger bag would better hold the heavy products. It didn’t. And, of course, by the time I got home, on the handles tore.

Macy’s is just becoming an old department store with little to no innovation. What offered a special shopping experience 20 years ago, today delivers a nasty, «thrift» store experience. Dirty and crowded stores, old dusty displays, untrained staff, grocery store grade bags, dingy bathrooms. Macy’s went on to purchase all retail competition in all American cities leaving the American public with less options to shop from and less effort from their part.

No less than 4 employees were standing around in the «Customer Service» (sarcastic air quotes) desk.
I asked a question about the 15% discount you get for signing up for Macy’s emails. The girl who happened to realize we were standing there got extremely confused and just said, «What email? I have never heard of that.» I repeated myself. «I don’t know. Let me go ax. HEY, TIFFANY?!» (Not, ASK, but AKS) …Apparently 4 useless people standing behind the desk was not enough, we needed a 5^th opinion. She came back saying she had never heard of any Macy’s emails.
I just turned and walked away, proceeded to sign up for Macy’s emails on my phone and use my 15% discount as planned. Least helpful 5 employees ever encountered in a Macy’s.

As a frequent shopper of Macys all over the country, this size and selection of this Macy’s was pretty good. The Petites section was on the smaller size but the handbags section downstairs was larger than most. The men’s section was also larger than most. The signage in the store could be a little more clear. I did have a few asks and service was helpful and friendly.

I stopped by here yesterday to pick up a item for my girlfriends birthday. Despite having a rough idea of what I was after, I took quite a while to narrow down my selection and make my purchase (I was buying a watch).
I was able to spend a good 5 – 10 minutes just browsing before I asked a member of staff for help. When I did she was very personable and gave me advice about some items I had mentioned. She even suggested looking at some other items which were similar to my tastes. Not too pushy but just right. When I eventually found the one I was after she processed my sale fast and efficiently. It was great customer service.
This store isn’t just about great customer service, it also has a good layout and product selection. It’s easy to navigate which can’t be said of other similar stores *naming no names*
Good job macys — I’ll be back

If you need your watch adjusted come here and ask for Ernie! He is amazing! The nicest guy I have met in the Mall of America! And he will adjust your watch until it’s a perfect fit!

I just bought a suit at this Macy’s and it was awesome. I’ve been to other Macy’s and had some horror stories trying to buy suits at their other locations, so I’m glad to have finally found a suit store that I can count on for great service.
I have a weird body shape (a somewhat large upper body) so suits don’t normally fit all that well and tailoring is tough. During an extremely busy Saturday (during one of their suit sales), an employee spent a lot of time teaching me a ton about how suits should fit. I tried on a bunch of suits and found one that was perfect.
The best part was that the salesperson was extremely honest. I tried on a suit that I thought fit okay and that I was willing to buy, but the employee told me that I should hold off until something better-​fitting is in stock.
The fact the employee passed up a sale and was able to spend time showing how suits should fit was awesome. I’m definitely going back –

BY far, the best place in the twin cities to shop for shoes, clothes, body care and home! Where else can you get all of this with such quality and, if you know how to shop, prices?! No where. Period. If you can find a better spot that is not price jacking for cheap thread let me know. I will be happy to have a go.

This store is a mess. Clothes crammed onto racks too close together and in no apparent order. Hard to find anything. Dressing rooms full of clothes. Does not have the variety of merchandise that many smaller Macy’s have. When the size I needed was not on the rack but was on the mannequin, the salesperson went to search other stores to find one and ship it instead of offering to take it off the mannequin. too lazy? I had to tell her to take the one off the mannequin so I didn’t have to wait for it to ship to me.
I could not wait to get out of there. Very unpleasant atmosphere for shopping.

Ugh. This Macy’s is so trashy. Out of all Twin Cities Macy’s, this one is the worst. It really needs to be remodeled. It just needs more upkeep in general. I go there because they have a really big section of a brand I like, but it always seems like there are just clothes everywhere.
The bathroom, let’s not even go there. I’ll walk the block to Bloomingdales.
The only thing this Macy’s had going for it, the Lush, they took out. Lame.

I was absolutely WOW’d by the customer service at this Macy’s. My fiancé Cullen H had purchased a shirt, tie, and belt for our upcoming wedding weeks ago, threw the bag in his closet and forgot about it until last weekend. He pulled it all out to try on the combo and UH-​OH no tie. It must have been left on the counter at Macy’s way back in July.ooopsie. He called and explained the situation to Alex in the men’s department and within an hour I was there and back with a new tie in hand. They were SO accommodating and made this little wedding stresser into no problem at all.

What does one do when you are out of town and your suit gets ruined that is for a formal event later that night. why you go to the mall of course.
Being a fan of Macy’s, they were my first stop. My event started at 5:30 and I arrived at the mall at 3:46.
Once there I quickly made my way to the ready-​to-​wear suit separates as I would not have time to have a suit altered and prayed they had a nice suit that would work. Not only did they have a nice suit that firt perfectly but it was on clearence to boot.
I was not approached or helped by any sales guy and after picking up a tie to match I headed to the counter. I was told since I was buying a suit I had to buy it in the suit section and not the tie section, which seems retarded to me especially considering no one helped me. I was told this was for commission reasons. Ok sure whatever.
I head over to the suit section and proceed to wait on someone to ring me up. All the sales people were busy selling some people who apprently have never worn a suit before as they were going over fits and finishes. While I can see how this would be helpful to a noob but to me I started to grow impatient. but I kept my cool.
Bobby, one of their sales guys, noticed me waiting and asked his suit noobs to try some more on while he helped me. Bobby was great. He made sure I had everything. He gave me some great advice about MN and also double checked for security sensors at my request. He really was great to work with and when I mentioned I left my Macy’s reward card at home in Dallas he hooked me up with a nice discount. I was out of the mall in no time and still had enough time to go back to my hotel across the way, shower, shave and get dressed in my new suit.

Clean store, nice selection. Typical Maceys.

Like all their cookie-​cutter stores only a bit bigger than some of the others in the area. Despite the size, it seems a challenge to find what you are looking for at times.
Most days they are running some sort of made up sale with ²⁄₃ of the store on clearance. If you live somewhere without department stores, you will find Macy’s the epitome of the classic store.

This Macy’s has always disappointed me. Small shoe department, small purse department. ‘Older’ clothes. Squished cosmetics dept.
Someone told m that this Macy’s is Macy’s Midwest or something, and the other Macy’s in MN (the ones that used to be Dayton’s) are Macy’s West, which explains some of the difference in supply and brands. I much prefer the Macy’s at Southdale or Ridgedale to this one.

I can’t believe that I went to the Mall of America and went into a Macy’s. In my defense, we waited until the last option and then went in just because I had coupons for Macy’s.
Somehow, I found a dress that had been narrowly evading me for the whole weekend. In fact, I found three dresses that fit my purpose that I couldn’t decide on so I bought all three of them. The fiancé even found a selection of shirts that he liked there, as well.