MasterCuts

Starting from the moment I walked in the door I should have known things would go bad. When I walked in the barber who was sitting in her own chair watched me walk in and waited until I had stood there a minute before mustering the will to get up and greet me. After about 5 minutes of her trying to check me in I went to her station to get a simple haircut.
I’m not a fashionable person and wear my hair in a simple style. I asked her to cut the sides with a number 1 and blend it in with the top.
I’ve been getting my hair cut with clippers and a guard for over 30 years and this was the first time I’ve ever had a barber use one hand to hold the clippers and the other to hold the electrical cord and freehand it. If cutting hair is an art she is the Jackson Pollock of hair.
The side of my head looks terrible. There is no even length anywhere. The area around my ears looks like when a dog gets shaved for surgery. The only reason I went to this place was because I am away from home and forgot to bring a hat. I thought getting a haircut would be cheaper than buying a new hat but now I had to get both.

I brought my mom-​in-​law for a quick cut and blow dry. She is 83 years old, didn’t want to be there, and has some difficulty in talking. Jazmine treated her with care, patience, and respect. Jazmine made it a wonderful experience rather than the struggle I anticipated. It was such a successful outing that Mom decided she wanted a photo with Jazmine to remember her by!

Go somewhere else! This is my first ever negative review, because I hate to be a complainer, but I would give Mastercuts at the MOA even less than one star if I could. My little girl decided that she wanted her haircut on her birthday, and didn’t want to wait for a better salon. We brought her in and I have to now bring her to another salon to clean this mess up, even after the lady who cut her hair pretty much gave her two cuts, because the first cut did not lay well at all. The back layers are choppy and the front is about ½ inch off from one side to the other. Awful. We actually went right over to Claire’s and bought a hat.

Great job as usual. They always take their time and make sure everything is perfect. I’ve had haircuts and eyebrow waxes by several of the stylists and have never had a single one do a bad job.

Stopped in on Saturday with no appointment for a trim. I sat down with a stylist who was very friendly and easy to communicate with which made all of the difference in the world. I told her that I needed an inch taken off of my hair and she explained to me why I needed about 2 ½ inches taken off. After hearing her out, I was glad that I had decided to go with her recommendation.
My hair looked amazing after she was done. It felt so much better and you could defiantly tell a difference between the beginning and end results. It was nice to have a stylist that actually wasn’t afraid to give me her opinion and tell me that I was wrong with what I thought I needed. Her approach was very light but she managed to gently tell me that i needed the extra 1 ½ inch of hair taken off of my hair. I was super happy with the final product. I will be going back to her for my dye job when I have more time to get my hair done Great job guys!

This place is horrible! My stylist Lisa was super rude! I wanted a long Bob and I wanted to keep the length in the front and specifically told her I didn’t want to go super short on the back. She then told me that I would just have to deal with it. When I told her I wanted an inch off more so it’ll look better, she told me she would not cut my hair anymore. She refused to. I then asked her why she was being so rude and she said she was not. She then said that if she has to cut my hair one more time, it would be able to cut two more peoples hair. I then said out loud that isn’t her job is to make her customers happy and she could not answer me. Then she went to get another stylist and brought her back to me and I explained everything. At the end that Bitch Lisa ended up cutting my hair the way I wanted and was being extra nice & apologizing to me. I will never ever go back here. I usually go to the one in Rosedale mall but I thought I’d give this one a try since I was at MOA already. Talk about rude & bad services.

Was touring the Mall of America on a road trip when my brother decided it was an appropriate time to get an out of state haircut. The stylist who helped him, Dani, was a real gem and a true professional. She had him looking all sorts of handsome in the time I went to get coffee for us. You never know what to expect from a budget chain in a mall but Dani blew us away. He’s still in love. Girl, move to Seattle and you’ve got some loyal customers lined up. Holla!

We had gone to the mall to get my hair dyed. I was very excited and something I have wanted to do for awhile. I only had a small window today to do it.
I stood in line for 30 MINUTES. 30 minutes. waiting for the one of the stylists to check someone out. Not finishing cutting hair, nothing like that. Checking someone out.
By the time I got up to the counter I was willing to forgo the wait, I really wanted my hair dyed. The stylist told me that she wouldn’t have time to dye my hair tonight because there were four people on the wait list in front of me. She offered to put me on the list for the next day, but refused and left.
Wasted 30 minutes in line to be told there was no time to dye my hair. The Mall of America closes at 9:30pm, I walked into master cuts at 7:00pm. I thought 2:30 hours would be more than enough time to dye my hair… however I guess not.
I would not have minded this, as maybe I should have called in sooner, however having to wait 30 minutes to be told they could seat me was really terrible. I could have gone to a different place to get my hair dyed in that amount of time. I would not go back, I would not suggest this to anyone.

Walked in and put my name on the list. One of the girls working said it’ll be about 45 mins and I can come back in a bit if I’d like, so I wandered the mall for 30 mins and came back 15 mins early. Then the other girl working said it’ll be at least an hour or more. that’s 15 mins past the mall closing time. Really!!!
What a waste of time. There are plenty of other places that I could have gone to in the mall, but it was too late after I wasted 30+ mins waiting. Do yourself a favor and go somewhere else where they actually pretend to respect your time.

Ugh.
I have a really short bob, and the hair at the knape of my neck was starting to get a little long, so I went in to get it trimmed, told the stylist I didn’t want anything else touched, just the absolute back/​bottom of my neck. The cut took all but a minute and half. Sure whatever, that’s what I wanted. I decided to buy one of their Chi flat irons as well. So in the end, my total was about $ 96. I was told that the Chi was on sale for $ 79 or something, and that I’d get it for 10% off or something, can’t remember exactly, but anyway, my total was $ 96, I thought was it was kind of a lot since the Chi was supposed to be on sale and my trim was only $ 5, but didn’t do the math when I was there, I paid, realized I signed without tipping, I had them run my card again and I tipped the gal $ 5.
Later, I realized that they charged me $ 22 for my cut, that’s why it was $ 96. Im like WTF, woman charged me $ 22 for my 90 second trim of the back of my neck!!!
I called a couple days later, told the gal that i wasn’t looking to get a refund, but I’d do store credit since I work close to the mall and that I could run there for my quick trims while on lunch. She said she’d have the manager call me the next day. No call.
I haven’t tried them back yet, don’t know if I want to waste my breath… it pisses me off though, someone should have called me back about this. Im never going back. Who the fudge charges that much, accidentally or not, $ 22 for a trim that she worked on for a whole minute and half?

Worst haircut of my life. I just moved here from Chicago for school and got a job at the MOA. I had gone to Regis before which is another place in the mall but they were booked for the day. I only needed a little work done so I figured that Mastercuts would do.
So my hair stylist spoke with me for for what felt like forty minutes about how she didn’t like how much she weighed and complained about her cheating/​lying boyfriend, while commenting that she was «having a bad day» and later saying she «felt nervous that she messed up my hair», which she did. I had longer hair on the top that I comb over and kept it relatively short on the sides. She completely biffed my left side, having to ask her manager for advice twice. Long story short, she turned me over to her manager when she didn’t know what else to do, my hair looked so bad that my buddy waiting for me laughed at me. So I asked them to just buzz my six inches of hair off. After all this I was still asked to pay for my haircut, once I got home my roommates noticed a large chunk of hair missing on the back of my head where they messed up lining me up with the clippers.
They cut hair like old people f****.

Chelsie is awesome! She works Mon-​Wed 5 til close.
I had not cut my hair in over 2 years and was very scared. She did exactly what I wanted… add some layers without going crazy.
I am not a fan of MOA, but I will subject myself to it just for Chelsie.

I will never, ever, ever, ever go here ever again. I wanted a slight change and thought Mastercuts would be a good place to try. I was very skeptical and should have stuck to my guts.
Yes, they got me in right away and the receptionist was quite friendly.
The hairstylist who took me in was horrible. She barely socialized with me — I mean, it was awkward silence throughout the whole half an hour I was there. I did not get the hair cut that I was hoping for. I was very detailed and explained what exactly I had wanted. The hairstylist asked for the desired length to be cut and I stated no more than ½ inch, which I got about 2 inches cut off. My layers are ugly! Like literally, I feel like those Japanese women (no offense or intended racism) who has short hair inthe front and long hair in the back. like, no kidding. It is ugly! I dont think I’ll ever trust anyone to layer or cut my hair ever again! On top of that, my hairstylist left for a good 5 minutes (i think to take a phone call…). Since she was gone for so long, I was crossing my legs because I got so bored and tired of waiting. When she came back, she rudely told me to uncross my legs. She didn’t politely ask me, she rudely told me to. Like, wtf? What service!

I got my haircut here by Paul and he was just amazing. Great sense of humor and I took his time to make my hair look great. Other places I been to they rush with the clippers to just get you out of there. Not Paul! Great employee and energy and I recommend him!

This place is ABSOLUTELY horrible. The service is terrible and all the stylists here are not only bad at what they do but extremely incompetent.
I’ve been layering my hair since I was 12 with several stylists in California. As I recall, the typical way a stylist would layer one’s hair (especially when one’s hair is very long) is by sectioning off parts of the hair with clips so that they can cut the hair neatly and with detail. With hair as long as mine, it usually takes half an hour to cut my hair and more.
Normally, I would never get my hair at Mastercuts but decided on a whim that I would give the shop a chance. Boy was I wrong. My hair was completely butchered. The stylist there only took 10 – 12 minutes max on my hair and cut my very long hair by taking strands of hair on a whim to cut. Every minute, she had automated «oh isn’t that cute» comments, that of which I was polite and nodded so as not to hurt her feelings.
After I was done, I was pretty much traumatized. She didn’t even blowdry my hair or comb it out when she was done. 15 minutes later after I had left, when looking into a mirror, I realized that one side of my hair was layered and the other side completely NOT layered. By this time, Mastercuts had closed. It gets worst…
I call the manager the next day who was nice to me. Her name is ABBY. She said they would take a look at my hair and see if they could give me a discount. I explicitly told her that I would not want someone else fixing my hair since I didn’t want it butchered even more. She said to just go ahead and come see her in the store and that she could see what she could do. After my long day of work, I take an hour long ride on the light rail to Mastercuts only to be met by extremely rude and EXTREMELY UNHELPFUL stylists.
The stylist didn’t even let me see Abby and claimed that my hair was even. She then proceeded to part my hair in a way I NEVER part it (in a strange zigzag fashion) and claimed that it was even. She then said that she would even out the layers for me (THUS, PROVING THAT MY HAIR WAS UNEVEN). I refused and said I wanted a discount. She began being very rude with me. Honestly, I think this Mastercuts is RACIST because a customer in the store saw me a little later in the mall and told me the stylists were talking shit about me and making derogatory comments. Unprofessional!
I had to leave the store furious and outraged that no one was providing me with the help I deserved. It was clear my hair was uneven and they were just trying to cover their asses.
I highly discourage anyone from coming to Mastercuts Mall of America. The woman who had cut my hair the first time mentioned that the store had been very slow and low in numbers lately. No wonder – they butcher peoples’ haircuts and are TERRIBLY RUDE.