The Kozy

Great hometown restaurant! Makes you feel like you are at home great food and great people. Favorite is their homemade Black Bean Burger! Everything is made to order and the staff is wonderful.

I echo the others. Good food. Lousy service. Nobody knew who our waitress was. Took 3 people to get our order in. Waited an hour for our food. They forgot one persons food. Never informed us what was going on. Whoever owns this place needs to get the dinning room staff on point or clean house asap.

It seems like a nice place to stop and eat and has a cute atmosphere, but that’s the extent of the pros. My family of three waited fifty minutes before we finally got our food, my breakfast sandwich came out cold and without the side of fruit I requested. When I told them it was cold they took it away and brought back the same sandwich that they stuck in the microwave, which made the sandwich soggy and chewy and had little flavor. They never brought out the pancakes my dad ordered after asking for them two times. They did give us a 10% discount for the bad experience. Unfortunately the disorganization, lack of speed and subpar food will probably not bring us back.

Went there a week ago Friday for breakfast. Food was good and service was excellent. Went there again this morning (Sunday) and while the food was still good, the quality of service fell off a little. I’d guess it took 40 minutes from order to receiving 2 eggs and a pancake. A younger helper gal obviously did not want to be there and an older waitress (I’m guessing Sunday help only) was a little overwhelmed with the amount of customers.
I’ll be back, but probably not on a Sunday.

Nice people but completely unorganized dinner service. We have eaten here several times and want to LOVE the dinner however, there are just too many issues. It seems like breakfast and lunch shifts have their system down. Dinner service is a completely different experience. Completely unorganized (we actually had four different people trying to wait on our party of 6). I waited 45 minutes for a glass of wine that I had to order from three different people. A lot of staff seems very confused. Our food took a long time, but that doesn’t bother us. What is troublesome is that during that wait, you have to track down your alcoholic beverage order, ask about salads and appetizers etc. THEN when our food did come out, there were several mistakes with the order and a lot of missing items. Trying to pay our bill was a complete nightmare, taking several waitstaff to separate it (since they were all taking orders from us) that took another half an hour (not exaggerating) I went to order an espresso (which is ON the menu) only to be told that I could have one but it’s going to take a long time because only one person (out of at least 8 staff) knew how to make one. I was looking forward to having one as dessert and they lost $$ by not having properly trained staff. If management could get dinner shift on a routine and plan, this place would be a good find. Other wise, this place is going to be losing business fast. We paid too much $$ to not have decent service.

Waited almost 2 hours for our food. Ordered a blackbean burger… it was very dry… actually the worst one I have ever had. My husband ordered a Philly cheesesteak… he said it was the worst he’s ever had… dry and bland. Service was just OK. Don’t think we will be back. Overall it was just a very disappointing experience.

My family was looking for a quick bite to eat on our way to Hawn State Park. We stopped in here and had a great experience. Such a good experience that we stopped again on our way back. The food is great, honey, comfort food. The service was top notch. And the restaurant itself was clean and cute. We will definitely swing back by on our next trip. Best of luck with your business, always great to see someone so dedicated.

Pulled pork was great and made for a great stop between St. Louis and Memphis for lunch. Nice people and a cool laid back vibe. A great stop on the book tour!