Allstate Insurance: Martin Wolner

I worked with Martin over several years, for both car and auto insurance. I was never especially pleased with the customer service, generally abrupt and in some ways condescending, however I did not make a change for convenience factors. I had very little need to work with him directly over the years as I was a low maintenance customer and work a busy schedule.
In November 2014, I purchased a new car and things spiraled out of control. Martin quoted me a price and date for automatic payment withdrawal that was not consistent until ²⁄₁₅. For three months, the payment changed and was withdrawn on different days. Once, two payments were drawn in the same month. Each time I reached out to Martin and he essentially told me I should be patient that it would all settle into place.
After 3 months of inconsistency, I finally told Martin that I would have to terminate my services with Allstate. Then came a barrage of irritable responses from Martin. He told me my concerns related to a rate $ 17 higher monthly than he quoted me was my own responsibility for not weeding through the endless documents auto-​forwarded to me from the corporate office. My understanding was, having used an agent was the benefit of not having to read every detail. If I wanted to manage the policy on my own, I would enroll online. I used Martin to be my advocate, instead he accused me of not doing my homework.
He sent me repeated emails that were antagonist and started with things like ‘but…’ when I expressed concerns. I’m not sure where the customer service is when the agent sends you an argumentative introduction to your inquiry. I haven’t left Allstate yet because I haven’t had enough time to research alternate options, but I have changed agents from Martin Wolner and would not recommend his services in the future.