Citrus Salon & Day Spa

This spa is amazing. I’ve been going to Citrus for awhile now. I’ve always had great massages! I go to Donna for manicures and pedicures. She is the absolute best! Everyone is really friendly and accommodating.

Nice place, nice people. The woman at the front desk is super sweet and helpful. Libby gives a nice facial and I like the products they use. The spa is tranquil and clean. I highly recommend this place for spa services.

my husband buys me a gift card each year to this place. i go because its closer than toppers in devon. and there is a difference! the people are rude. the owner needs to clean up a little, and the prices are higher for what you get. also, they allow you to bring your kids!!! on several occasions i’ve witnessed children as young as 5 or 6 with mom or grandmom. wth??? get a sitter! i dont come to relax by having to hear someone elses brat crying about being hungray or tired. once i witnessed a little girl putting her hands all over the complimentary sliced cake… which was under glass! the mom just sat and watched… and when i mentioned it on my way out, the girl at the desk just looked at me like i was an alien! when this gift card is finished, im back at toppers. its peaceful, smells good and they dont allow children! Dawn H. jeffersonville

This place is just average as far as hair services go. I stopped going after a few years because for the money they charge you just don’t get the value. I’ll spend whatever if I love how my hair looks but I didn’t it was just okay. My facial with Libby was a joke as at the beginning of the facial I told her I didn’t need any skin care products that I was very satisfied with what I have been using for quite some time… She had quite an attitude after that and even mocked me after saying «your skins is so dry flakes are just falling off from around you’re eyes, But your very satisfied with your current products». I said what are you talking about I’ve never experienced that. She said skin could be dry without seeing any flakes or redness!!! That was enough for me not to return to this place and their technicians who obviously their main goal is to sell products and get their commission. The front desk is polite enough but most of the staff walk around like they are to good to smile or say hello. Who needs that when you are ready to drop a bundle?

This review has nothing to do with the massage therapist, Kim, who was wonderful and attentive. I felt bad for her given the circumstances and things and equipment that were out of her control malfunctioning and going wrong. Horrible customer service. Almost everything malfunctioned while I was there … Cold shower and broken shower head during a freezing body scrub, broken lockers, broken ATM and rude front desk, loud/​obnoxious spa area filled with trash (could hear loud conversations in the waiting area for the entirety of the massage), no water and cold tea water after I was encouraged to enjoy a hot cup of tea after shivering in a freezing room and a cold shower. When I went to leave a tip the woman at the front desk made it sound like just this once she was doing a favor by putting the tip on my credit card… Uhh your ATM machine is BROKEN. Wow. Will not be going back!

First time at Citrus for a massage. She did a great job. I was disappointed in not having a tour and found the two showers unusable –one had shoes and things and the other had large items as well. I asked the cost to color and cut my hair– it started at $ 30 more than I am paying now. Pricey… I have a gift card so I will be going back.

my experience was smooth and well worth the price i paid. i made an appointment through the online system, but called later that day to make sure it went through. the woman on the phone was very polite and made sure i got my appointment scheduled.
since it was my first time there, i showed up about 20, 25 mins early. the lady at the front desk checked me in and escorted me back to the spa area to show me around and explain how things worked. the spa area is really nice; very clean and relaxing. my only complaint is that it’s still rather noisy in the spa area, even when you are in the rooms getting your services done. i could hear blow dryers and voices while i was getting my massage, which wasn’t that big of a deal but sometimes was a distraction. side note the robes were really comfy.
i waited a little while after changing while my masseuse, ezzy, set up, maybe 10 – 15 mins. she was very nice and explained the massge to me and asked me where i was experiencing any tension or if i had any issues that might interfere with the massage. i had the citrus signature, which is a combination of hot stone, swedish, deep muscle, and aromatherapy. i am SOLD! for $ 135, this was a great way to try this place out without breaking the bank. the price isn’t bad compared to other spas in the area, and you get 4 different kinds of therapy for 90 mins. i never had a hot stone massage before, but now i think i’ll be requesting it again.
you know you had a good massage when you feel tipsy afterwards. i was almost afraid to drive home, i felt so good.
i will defintely be coming back for massages here! i can’t speak to the salon services, but if you are looking for some spa pampering, this place is worth a visit.

I have been a client of Citrus since it opened. I’ve spent thousands of dollars there. At my last visit, I returned because I was offered 25% off all my services if I came in (after a long hiatus). I treated myself, and booked the ½ day spa appointment, and a cut/​style.
I had two of THE WORST months at my very stressful job, and the idea of a half day spa appointment kept me going as a reward. Day of… ruined it all!
My cut was fine (although not worth $ 65), although never blown out, because there was a big rush to get me in for my spa services. When I went in the back for the spa services (massage/​facial/​pedicure), the woman scheduled to start with the massage refused, claiming the owner took too long with my hair and there was not enough time for her to set up for the next guest (although there was a full hour before that was set to happen). I explained I bought a package deal and wanted to use the package deal, and she informed me it was impossible because she did not want to be off schedule. She also blamed me for being later when, in fact, I arrived 15 minutes early and had to wait for the stylist.
I told the masseuse I would leave, and went back into the changing room. The person scheduled to do the facial interrupted me while I was changing in the back room to persuade me to stay for the facial and the pedicure, but that defeated the purpose, since I was there for the package deal of a half-​day spa retreat (which was also at a better price than the services individually).
When I left, the person behind the counter failed to deduct 25% from my haircut, so I paid $ 65, and a $ 20 tip, for a cut that was never finished, and for which I was supposed to receive 25% off. I didn’t realize it had happened until I was out in the car because of the yelling.
Yes, yelling. When the front desk person informed the owner there was a problem, he did attempt to get involved, and directed the woman who was to do the massage to do it, but she refused. Loudly. Both of them were yelling at the front desk. Sure, that’s the person I want to touch me for a massage! Either way, poor management. I could not believe she was yelling at the owner and refusing. Worst, I was never contacted about the problem, I wasn’t even offered a compromise — like maybe my haircut would be free, since my head was soaking wet??? It was simply: your services are not available today because the person scheduled to do your massage flat out refuses to do so «because it takes me a long time to set up the oils for the next guests»… Whatever. Sadly, after years and years of patronage, and thousands and thousands of dollars, I will not return.

I live in the ‘burbs and really can’t be bothered to travel far for hair service, and as far as service, it’s just ok. The place tries to be sort of upscale but lets face it, it’s just all for show. It’s the same group of hairdressers that make their rounds around the salons in the area, they might as well be working at some more modest joint. I’d say go there for color (only b/​c I’m scared to try someplace in a strip mall like Hair Cuttery), but go somewhere else if you getting a trim or want your hair permed or something like that. As for the spa, forget about it. The service is lackluster, the facial was terrible, just smoothing on one moisturizer after another, and she didn’t bother to tell me the steam machine was broken until the end.

I rarely give negitive reviews, but this place was one of the worst massages I have ever received. Citrus is more of a hair salon rather then a «spa». Immediately after your massage they try to sell you on another one. Sorry, but thats the last thing you want when you are relaxed. Both my wife and I have gotten massages both in the USA and the Caribbean, so we are not novices. In my opinion, this place is mediocre at best! Do yourself a favor and don’t waste your hard earned money.

I went to Citrus for 6 years until I moved to the West Coast. Monica is an AMAZING colorist. I really think of her as a skillful artist. She listens carefully to your ideas and then offers suggestions. Every time she colored my hair I walked away feeling thrilled with the results and impressed with her talent. I can’t recommend her as a colorist highly enough! Also, she’s fun to chat with!

I’ve been going to Larry for haircuts for probably 8 years now. He does a meticulous job. The salon is beautiful and very relaxing. All of the staff is friendly!

I live in the city, my mom lives in the ‘burbs, so we met here for her 60^th birthday. We had facials, massage, manis and pedis. It was such a wonderful day. So relaxing and the staff was so sweet and attentive.

I have been going to Citrus for many years and it’s always been a positive experience. I haven’t gone lately as much as I used to but was back today. It was very enjoyable. I was greeted by name (Deb) by the ever efficient and friendly Clair. My eyebrows look the best ever after waxing service by Melissa. Anthoni as always did a great job with my highlights. Nina his assistant was super friendly and did a great job as well. I’ll be going back again.

I’ve read some of the negative reviews on here and I have to disagree.
I’ve been going to Citrus for several years now and I’m really happy with what I’m getting. I’ve never experienced rudeness or mediocre service. The staff has always been friendly and pleasant. I always leave with a great haircut — my stylist always gives me the exact cut and style I ask for, and she doesn’t get overly pushy about products.
I can’t really speak for their coloring since I’ve never had my color done at Citrus.
I agree that it is somewhat pricey — but since I’m always happy with the cuts I get I think it’s worth it.

I really don’t get most of the negative reviews on here, but to each reviewer his/​her own, I guess?
I called Citrus last week because I realized that I don’t think I had cut my hair since my wedding almost a year before, and figured that I’d splurge and get my eyebrows done, too. They were able to make me appointments for both that evening, no problem. I arrived a little early and the girls at the front desk couldn’t have been more polite or gracious, showing me where to sit while I waited and coming over to check on me quite a few times while I waited and ask if I wanted a drink. After a short wait, and still prior to my 6:45 appointment, Lindsay came over and got me to do my eyebrows. While I had been waxed before, this was my first eyebrow wax, but Lindsay and I chatted right through it, and before I knew it I was done! I went back to the waiting area where I didn’t mind waiting for Kathryn to be able to cut my hair because there was a hot guy in the salon to drool over, and plenty of magazines to read. When Kathryn came to talk to me before I got my hair washed, she convinced me that I really could pull off the hairstyle I wanted, and in full faith of her confidence, I went for it. She apologized over and over for being behind schedule, and gave me an amazing cut. I will let her do whatever she wants to my hair from now on! She is definitely worth the money for a senior stylist.
While Citrus is a little pricey, I left feeling like every penny was well spent. I convinced myself that I wouldn’t get my eyebrows done all the time, but now I feel like I want to go back just to chat with Lindsay as much as to get them redone when the time comes!
As far as ambience, the high ceilings and décor are definitely high end salon, not down home feel, but the people made me feel so welcome that I definitely enjoyed my time of indulgence, rather than having it feel cold. I made my next appointment with Kathryn before I even left the salon, and that says a lot for someone who can count the number of salon (or non-​Hair Cuttery, for that matter) haircuts she has ever had on one hand! And I definitely want to check out the spa services sometime in the near future. Perhaps a hint to my husband for our anniversary this weekend?

Well I guess it’s a good thing I managed not to read these reviews before coming here for the first time this past weekend… it might have discouraged me from checking it out. Maybe I went on a good day… who knows… *shrug*
So I’ve been checking out all the local salon and spa’s the past few months. I’m not terribly picky since I usually just get a 1 inch trim and a blow dry. And I usually take whoever’s available when I want to come in. So I ended up with Kathryn, who as a senior stylist cost me a whopping $ 65. $ 65 is probably more than I would ever be willing to spend on a haircut, but since my last experience with a junior level stylist was one of the worst experiences ever, I figure I would be safe with a more experienced stylist.
Hair Stylist: A+ — So Kathryn has been in the biz for some 13 years and is actually recently left Jolie’s because of management issues. While I only have positive things to say about my experiences from Jolie’s, La Vita’s, and AME, Kathryn stood out among them. Long story short, Kathryn gave me the new hair style I was debating for a while, when the stylist from AME told me my hair was too thin to do it. Apparently NOT! I loved it, and will probably see Kathryn again because of it.
Customer Service: B — Average… I’ve got no complaints and no kudos.
Ambiance: B+ — Nice exterior, clean, I’ll probably have more to say when I get my massage in a few weeks…
Overall: B+

ugh
Such mediocre services and horrific customer care.
I don’t know why I went to this place for so long, it is just the worst.
What in heaven’s name is wrong with those twits at the front desk?

Eileen cuts my hair magnificently each time. Indeed the ladies at the counter seem as if they are from the «Sprokets» skit on SNL, but I ignore them. Last minute appointments can be hard to come by, so plan your spontaneous haircut.

I just got a cut from Jess. It was great and exactly what I wanted even though I had a terrible time trying to verbalize. I definitely recommend her!
Also, reasonably priced and accommodating, giving me an appointment on short notice.