Georgia Mountain Cabin Rentals

My experience was ok. The cabin itself (Lone Moose Lodge) was nice but the communication provided by the staff was horrible. The woman who answers the phones does not follow through with requests, is very short with the guests, and is «nice-​nasty» (meaning they speak with a nice voice with a nasty/​mean undertone and clearly shows they rather be doing anything else in the world besides talking to the guest).
Before my stay a woman called 2 days before my trip to tell me my cabin that I reserved had been flooded 2 days ago and I had to pick something else. Why she didn’t call the day it «flooded» baffles me. At this time there were barely cabins left to pick from, nor were there a lot available with other companies at such last minute. After researching I found on trip adviser that this seems to happen a lot with this company, and I was very disappointed thinking I might have been lied to about the reasoning of the last minute reservation change. BUT I was refunded the difference since I decided to pick a cabin that was cheaper. Also, before my trip I asked several times for an address or cross street so that I can plan events for my guests during our stay before arrival. My question was constantly avoided and finally I was told places of interest would be emailed to me and they were never emailed to me.
During my stay I called to ask if we can have a vacuum provided or a staff member to come by because some powder had spilled all over the carpet and it was hard to clean up, and I had a dog that kept trying to lick at it. My response was, «it’s ok, don’t worry about it». But I told her that I needed something to clean it up because I had a dog here that would keep trying to lick on it. She said she would contact me back about it and I never received a call again about it.
Then after checking out, I emailed and called, left a vmail, and asked for a detailed receipt with the amount since it was different from the previous reservation so that I can make adjustments for my own budget (I had people that gave me money to pay and I wanted to make sure I had everything right). My answers were again avoided and with an excuse of «the computer isn’t working today»… so when I asked for a specific time I would get it, she tried to hurry me off the phone (same lady) and I said, ok well I will call again tomorrow. but before I could finish my sentence she hung up on me! I still have never received that email… I called back and left a v-​mail explaining how dissatisfied I was for being hung up on. Very rude of her! So with all that being said, I will not use Georgia Mountain Cabins again because of the very poor communication and lack of care for my requests.

This company is awful. Stay away because they stole money from me.
First of all, we get to the cabin and the key hole is rusted shut, to the point were we had to leave it unlocked in fear of getting locked out.
Next, we noticed there were no blinds but no big deal we were in the middle of the woods.
Last, there were no towels but we were there to hike and have experienced a lot worse conditions. Didn’t think anything of it.
About three days after out stay I received a call ACCUSING me of stealing bath towels!!! I was livid that they would say that. In the end, they ended up charging me $ 168 for towels!!!
Stay away. The management is shady and they don’t care for customers.