Goodyear Auto Service Center

I made an appointment for an oil change and a FREE computer read-​out of my F150 engine. The girl on the phone was pleasant, efficient and knowledgeable. She understood everything we discussed. The day of the appointment, I explained to the the gentleman (Paul?) on the desk what I wanted and he questioned why I wanted the computer check. Was my check engine light on? I said «no», but it had come on (and stayed on) for about 2 weeks and then mysteriously went off. He told me all I would get is a code read out but no diagnostics. Yes, that is what I want. I started to explain other things had been happening (blinker light flashing rapidly but today it was back to normal) but was cut off mid-​sentence to say «those things have nothing to do with the engine». I know that, I just wanted him to understand the check engine light NOT being on now may still show up on the FREE computer read out… just as the blinker. As a woman, I hate to take my vehicle to [most] repair shops and be treated like a dumb blonde. After 30 mins or so, he came into the waiting room and said he had something at the desk to show me. It was the air filter. He said I needed a new one. I took a look at the filter and there was some black soot but not very much. I turned it over and it was like new… absolutely no dirt/​soot. He was almost insistent that I needed a new one and was a bit put off when I said I would wait until I got back north to my dealership. He rang up my bill and as I swiped my card I noticed the bill was for $ 101. An oil change for $ 101??? He said I was charged for the computer check. No, no, no. We already went over this… I asked for the FREE service. He called the young lady who had made the appointment to come to the desk. She affirmed it is indeed FREE and to take it off my bill. She should be manning the front desk! She knows how to conduct business while giving great customer service. She is wasting her talents at this Goodyear store. PS A young man sitting with me in the waiting room was told he also needed a new air filter… hmmmmm.

1 year ago I spent $ 600 at this store for tires and alignment. I am very close to the store and so thought it would be convenient when I needed rotations, etc. I returned for oil change and tire rotation 6 months later. Upon completion I asked «were the tires rotated?», and they assured me they were. However when I checked them they were not, as I had previously marked them. They were in the same place! Upon my complaint they then rotated them. So 2 weeks ago I take my car back for oil change and tire rotation. I leave the car. 1 ½ hour later I get a call it’s done. I go to the store and can see my hood is still up in the bay. The woman in front tells a worker to go back and bring the car up. He says they are still working on it but she says it’s done. 15 minutes later she brings the car out. I ask «did they rotate the tires?» To which she says yes. So I drive home and the tires are not rotated again! I call her and she says they were rotated, 2 of the guys had torqued the wheels. I told her the tires were marked and they were not rotated. She argued with me, insisted the tires were rotated and hung up. About half hour later I was called and told «the service tech forgot to rotate the tires «and if I bring the car back they would rotate the tires.
No wonder tires wear out so soon!