Mattress Firm

I went to this store since it’s right on 278. Walked in the lady greeted us after a couple of minutes. She went on by saying go ahead and look around. We were not sure what to get, what kind of mattress I needed for my back problems. Anyway my husband asked a couple questions as we walked through the store. The woman seem busy on the computer and was curt. A customer walked in and said to her I need you to help me, I have emailed three different people from your company, filed a claim and I still have not heard from anyone. The guy seem frustrated. She said to him there nothing I can do, just wait. The guy said I have waited, long enough. So she went on to say ok I’m going to email my manager and maybe since my email address comes from the company they will read it, that’s all I can do. MY MOUTH DROPPED! my husband and I immediately walked out and went to Mattress Shop a couple miles down the road.
Reggie, the sales person was wonderful, down to earth type of guy. Asked questions about the way we sleep, what we prefer and so on. He made it so much easier to choose a mattress.
So if you want quality service and need help choosing the right mattress go see Reggie. Do not waste your time and money at this corporate store. It’s horrible!

«We have purchased three sets from this store in the past two years. Mattresses are mattresses; prices are similar at most stores. Go for service. This store’s service is outstanding and they carry a wide line. I wouldn’t think of going anywhere else.»