Enterprise Rent-A-Car

Stellar service! Nice selection of cars! Very efficient, accommodating, and friendly staff!

This was by far the worst car rental experience I have encountered. After only traveling for four hours we noticed the front plate under the car was loose. We took it in to exchange cars since we only just began our two week vacation. One employee immediately said it was damage to the car and we would have to pay for the damage through an insurance claim. We refused to pay for a «screw that fell off from the plate,» After a very uncomfortable exchange and only having driven the car for four hours we exchanged the car but with not knowing if they would determine if a missing screw was cause or a damage claim. We had to live with this for two weeks and finally we were told that we wouldn’t be charged for the missing screw. We have been traveling and renting cars for many years both domestically and internationally and we never had such a negative experience. The new car that they gave us was an old Jeep, hardly a car we wanted or needed in New York. I would avoid Enterprise and use a reputable car rental company. This experience put a damper on our vacation. This particular rental site was extremely rude and unprofessional.

We booked a 15 passenger van to take the family to Cleveland for an anniversary dinner two weeks in advance. We called 2 days in a row to make sure the van would be available by 10am for pick up. We arrived at 10:08 and the van was on its way from Cleveland. They told us it would be cleaned and ready by 10:30am. The gentleman waiting on us called the driver and the driver said it still needed cleaned. They told us 11:00 am it would be ready. We came back at 11:30am and it still wasn’t ready. They also told us they still needed to go fill up the gas tank. 11:09 am and we’re still waiting… they told us since they «dropped the ball» that we could bring it back with an empty tank of gas. That’s the ONLY reason they got 2 stars. While we were waiting, 2 other people that we knew who had booked a vehicle months in advance were waiting on their vehicle that they were promised and it also wasn’t available… disappointing.

I rented a car for the weekend. I utilized the pick me up option and sat in my hotel lobby for 30 min before they arrived. So if you are on a tight schedule for sure give your self extra time. The agent that drive me was really sweet and the agent who checked me out was really nice. My rate was interesting. I called and booked a few days before and was quoted a rate. Once I got to enterprise I had a local coupon card that I tried to use and out of our corporate rate, film commission discount card and the rate I was quoted. I actually had the lowest rate. Then the car I received was nice but the gas was on empty. The agent said to bring it back on e. But that is completely impossible. So I was forced to leave a half tank. Feels a bit sneaky. I do appreciate a after hours drop off.
Edited bit: went back and rented following week. I was given permission to bring the car back on empty because of my previous experience. Happy about that.

Always rent from Enterprise for a vacation car. Last year (2014) had a small problem but the manager made good with a free upgrade coupon. Made my reservation this year (2015) and indicated that I had a free upgrade a month in advance. When I arrived to pick up the upgraded vehicle there were none and no notes indicating that I had conversed with the staff in advance. None-​the-​less, Nathan gave me a loaner for a few hours and promptly found the SUV that I needed and all was well for vacation. Good Job Nathan!

I had the complete opposite experience from the reviewer below. I got into an accident on the PA turnpike on my way to a wedding in Cleveland. The body shop down the road recommended this place. I explained my situation to them (5 hours away from home, car in the shop for at least a week, need to drive back home in VA for work, etc). They went through the various options with me, gave me a discounted rate (a $ 75 daily rental for $ 30 a day) and waived the fee for an extra driver. There were only 2 people working the desk that day and it was pretty busy, but they were polite, helpful and efficient.