Best Western Plus University Inn

I just had a very mixed experience at this hotel. Here’s what happened.
I arrived as scheduled and although I booked a King, i was switched to a queen. The front desk guy told me to call back at 10pm to see if anyone canceled. I reviewed my reservation to see that I did book a King. I called him. He called his manager as there is often only one person working in the evening. He called me back and told me that there were A/​C issues in some of the rooms and to talk to the manager tomorrow. He then called me a little before 11pm to check on me.
The next day I talked to the manager. She told me she’d take $ 5 off my bill for the price difference. She also told me they’d move my stuff to the new room, and to come back that night for the new key. I did return that evening with my stuff pleasantly moved and had a spacey king room.
The next day it was pouring rain, and neither of my key cards worked. I was locked out, getting drenched, holding a laptop and food. I was very far from the lobby so I called and Alex, the guy from the first night, told me he’d come get me right away. Ten minutes later he didn’t show. I called again, and after my call was constantly put on hold music he nervously picked up. He told me he’s with people but he will come right now. Fifteen minutes pass. I finally go to the front desk extremely annoyed. He’s still there. He’s helping people but I don’t understand why he didn’t tell me to go to the lobby and told me just to wait. He nervously makes me a key card and I returned to my room. I filed a complaint with corporate who assured me a manager would call. No one ever did so far and I checked out this morning. The girl at the desk was polite and told me she would make note of my complaint from Alex.
So what are the pros? The upper rooms are spacey. For a hotel, it’s relatively quiet. I did hear some yelling going on at 2am one night and some kids yelling, but overall, it was okay. Even if you get a room near the gym or the entrance to the upper level, you probably won’t hear a lot of noise in your bed. Also, some of the customer service people are fairly nice.
What are the cons? Besides mixed customer service, the rooms are dated and overdue for a remodel. There were also bugs in the light fixtures. Also, the desk was often unoccupied in the evening.
I understand that towards the evening the staff need dwindles, but I wouldn’t anticipate that around 5:30/6pm. Also, more training in customer service should be required. I was extremely distressed about someone insisting I wait in the rain and him never showing.

Wounderful!!! Michelle the assistant manager at the front desk is very helpful and accomodating. We stay here every time. Clean rooms and clear pool. The breakfast lady is also wounderful and sweet.

Very impressive upper scale motel in East Boca. Room is immaculate. Love the view of the pool and courtyard. Fantastic place to stay for the price!

We needed a room for one night and pleasantly surprised how nice this hotel was, old fashion with the hallways outdoors, beautiful courtyard with a really nice clean pool and hot tube. The free breakfast in the morning was hot and fresh, usual hotel morning fair but well cared for by a friendly clean women. this is not a place for a high end traveler, but great for decent ordinary people, lots of nice families in residence.

Not as promised. My reservation clearly stated that Wifi would be available. Wifi was not available and the owner/​operator (when it was too late) admitted that he knew far in advance that Wifi would not be available during my stay because of scheduled work on the system. He made no apology — he laughed in my face.
As an elderly lady staying at this Best Western said to me «I spent all morning trying to get on the Internet, thinking my computer was not working. If I had known they would not have WiFi I would never have booked here!» Ditto for me and others. The owner knew. He did not tell her at the time of reservation, nor me, nor presumably anyone else who booked here thinking they would have Wifi. THERE IS A WORD FOR THAT.
I WILL NEVER BOOK AT ANOTHER BEST WESTERN WHILE THIS OPERATOR STILL HAS A BEST WESTERN FRANCHISE. I WANT WHAT I WAS PROMISED AND WHAT I PAID FOR — call me crazy.

They has recently done some remodeling here. Unfortunately it was quite obvious as to where they skimmed the corners. The bathroom was very old & the pipes made strange sounds that scared the crap out of my niece. The room itself wasnt bad. The breakfast not great but the kids seemed to love it. The front desk was helpful & polite.

Beautiful, peaceful garden in the inner court. Amazingly quiet A/​C. Great value.

The room was clean enough… which is why I’ll give it two stars… but between the front desk trying to over charge me and then blame me for it… then the housekeeping lady trying to just walk into my room. I was not very happy, I guess for this price in boca you can’t complain to much. But it’s hard not to when you get such bad service.

It’s fairly old and dated but it’s really clean. You can’t go wrong with the cheap rates and free breakfast.

Clean comfortable no frills rooms. Free breakfast is minimal but sufficient and tasty. Staff seems indifferent but I don’t care about being doted upon. Nice tropical courtyard with a pool. Nothing special but I would come back. I really just need a place to sleep when on vacation and the beds are very comfy.

Dies Hotel ist großartig! Das einchecken ging ruck-​zuck. Große Zimmer, alles sehr sauber und ordentlich. Den beheizten Pool darf man bis 10 Uhr abends nutzen, ebenso den heißen Spa. Hier funktioniert alles: das Wasser läuft ab, alles ist fest montiert und stabil. Die Möbel in einwandfreiem Zustand!
Auf jeden Fall zu empfehlen und gerne wieder!!!

This was the most awful hotel I have ever tried to stay in. It was horribly dirty, there were pubic hairs and lipstick marks on the sheets. There were also pubic hairs on the floor and on the towels in the bathroom. When we called the front desk to complain they offered only to change the sheets, not to change our room. It was late at night so we were unable to get a room in another hotel that night so we were stuck in the filth and were not able to sleep. In the morning we left but were not offered any consolation other than $ 18 off of the room rate and were told to call the customer service number to be reimbursed. When we called the customer service number they said that they could not give us a refund if any kind but would give us enough rewards points to redeem for a $ 50 gift certificate. When we went to the website to get the gift certificate we found out that they had misled us yet again and were given 12 000 points when it would take 13 000 points to get a $ 50 gift certificate. We called customer service again and they were very rude and said we had agreed to what we got. Don’t ever go to this horribly disgusting and terribly run hotel.

Great value!
My disclaimer: I didn’t actually stay here but I spent the day there with friends who stayed there all week. I was very impressed with the size of the rooms and the general environment: set in a nice residential area, the hotel has beautiful tropical landscaping, a nice pool and hot tub (very clean), free wifi in the courtyard., pool and lobby area, and plenty of parking. The rooms have queen beds, refrigerator and microwave.
There are many breakfast possibilities close by, including McDonalds, Dunkin Donuts, the Boca Diner right across the street. My friend said they served a complimentary breakfast in the very attractive courtyard.
Not too far down the road there’s a very nice neighborhood park, Lake Wyman, with monkey bars, picnic/​barbecue areas, basketball, volleyball, soccer field, public bathroom (checked out: clean), boardwalk and walking trails.
My friend said she had searched up and down the coast for similar accomodations and these were the most reasonable. She was very happy with her stay and the value. I would definitely stay there myself; I enjoyed the day we spent there.