Boca Raton Marriott at Boca Center

For a business hotel it’s not bad. A few downsides; You can smoke at the pool, by every entrance, so for those who loathe cigarette smoke in your face, beware! It’s dismal and everywhere. Cigarette butts all over pool area… the place could be cleaner. Customer service is mediocre at best. Rooms don’t get made-​up/​cleaned at normal hours… very odd. If you want your room cleaned up by ½pm, you should put in a request. But again, this hotel is not good at listening to what the customer wants/​needs. Rooms are small, executive lounge is OK. There’s just nothing special about this place. Beds are not comfortable. Location works though.

Bar is nice, location is good, staff friendly; however, the place is dirty, smelly, noisy and generally disgusting. Add to this the fact that it is ridiculously overpriced and they give you nothing, not a bottle of water and the rooms are cramped and uncomfortable — you guessed it I’d never go there again.

SPRING TRAINING TRIP FROM WASHINGOTN, DC
We had always heard great things about the Marriott Boca Raton, but overall disappointed.
Good stuff: rooms updated and very comfortable — our King had a nice couch and the desk chair was more like an armchair. Cleanliness was very good, and the hotel offered morning or afternoon maid service which was first time I have had that. There was free Wi-​if. Also, the location is next to the Boca Center with shops, several very fun and good restaurants, a Total Wine and Joes Classic Market, with a huge selection of prepared foods as well as awesome pizza.
The bad: total chaos in the restaurant during breakfast for three mornings. A large group (karate workshop) was on site, all with breakfast coupons. One morning, we were told that the manager had told wait staff «no menu orders» as they couldn’t handle it; forcing you to eat the buffet which was 2^nd tier except for very good omelette — but then you had a long line. For the Sunday breakfast, time of which was not extended even though Easter Sunday, lots of stuff ran out and was slow to be replaced. Buffet set-​up space was cramped and crowded. (Hey Marriott, maybe take advantage of that long and unused adjacent bar space and SPREAD THINGS OUT!!) we gave up one day and went to the Panera’s which is about a 3 minute walk in Boca Center-​we plan to do that again tomorrow. A much better value and healthy!
I recommend you ASK if a group is onsite before you make reservations
Finally a picky comment. We asked for an high-​floor and were proudly told on arrival that we did indeed get a high floor-​turned out to be floor 6 of 12. We had not option to move.

love the location — super convenient. i am not convinced that their King beds are actually King sized. Looked like the Queens in my guest bedrooms and they were not comfy. But we were there for location. We walked out the door to shopping and dining, so that worked just fine.

Average at best! Attended a function there last night. The banquet staff was disappointing! As a former DOS I was actually looking forward to a Marriott style evening. …Motel 6 was more like it. The banquet staff seemed totally disinterested! The servers haphazardly brought out the food. .they would start with a table them kiddy move on to another one, leaving some sitting wondering if they were going to get served. I was one of them! I say patiently while my guest ate their meal and servers totally forgot about me. When I informed a server that I was without a meal, I was told to «hold on». Four minutes later the same server cave over and basically threw a plate down in front of me. The food was cold! The mashed potatoes were beginning to get that «shell» that forms when it’s cold. Since the attendance was far below the confirmed number, I thought I could order another meal that might come out warm. I asked the same server for another meal to which he replied «OK». That meal never came! I am the owner of a very popular on line radio station and the host of its morning show. I can assure you I’ll be throwing it out to my listeners tomorrow morning if these «brand name» hotels should continue to get people’s hard earned dollars for shoddy service. You can keep you Boca Marriott! I’ve hosted and recommended tons of events to Lakeside Terrace in Boca who does a far better job with customer service. Chalk up one for the little guy!

Attended an event here yesterday evening and everything from venue décor to the catering staff was really impressive. I’ve been to events where the venue staff are fumbling or begrudgingly working but not the case at this event.
Large reception rooms would be perfect for all kinds of events, yesterday’s event seated about 35+ tables and 10 ppl at each table which attests to the size of the room.
Lobby area is clean and the directional signs are clear and concise. Nothing like wandering a long hallway wondering where exactly your event is taking place. The food was catered by the hotel and it was really good. Simple grilled chicken breast, potatoes and green beans which was nicely presented.
The tomato, mozzarella and basil salad to start was wonderful with a balsamic drizzle.
I’d consider it as an option when looking for event spaces!

Cool place. It was reasonably priced, and the staff was nice, and mindful. They have a nice pool, and the grounds look well kept. Seems they actually care about rather or not the guests are happy.

I love this hotel cause its conveniently located next to shopping mall in Boca Raton
Yeah There is a service shuttle in the hotel –thank you Robert for driving me around !
I had an issue during my stay but Luis Davila was very accomodating and did his best to fix it :).
I did not like Daniel too much at the front desk –He was very arrogant and very rude :(
Free Wifi !

Great service. Staff is very friendly and accommodating to any needs. The rooms are a little dated, but I got a great deal here from Priceline so I’m happy for how much I paid. This Marriott is adjacent to an outdoor shopping center, which is convenient for food and shopping. I was very satisfied with my experience here and I would definitely stay here again.

Don’t stay here unless if you like a dirty out dated room… I got a call at 6:45 am saying it was a awake up call. Didn’t ask for that. I’m not a happy camper.
Never again!!!

Came here for Memorial Day Weekend. Our stay was fantastic. The hotel is very updated including the rooms and it is very clean. The rooms were spacious and bed were extremely comfortable. The pool area was very large and comfortable for large family to spend the day. The pool area was also very clean and had bar/​towel service. The hotel is located at the Town Center in Boca which is close to many restaurants and night life. It was our first time staying in Boca and we really enjoyed it. Definitely will make this our to go hotel when we visit.

Nice Marriott. Pool in nothing to brag about, it sits in front of the building by the parking lot. Staff is super attentive, more of a place to stay if your in town for business or on a short trip. Rooms are in need of a little upgrade.

My husband, mother, and I stayed here over the weekend for my friends’ wedding celebration.
The front desk staff was incredibly professional and friendly. I especially loved how nice Lawanda was! She was always willing to answer questions, help us with the restocking of complimentary toiletries, and share a smile.
My husband and I didn’t care much for the waitstaff. We thought they were rude, and when we would ask for something, it always felt like we were inconveniencing them, which really annoys me.
We had a room facing east, which was lovely.
The waitstaff needs some serious customer service training on what to say/​what not to say to a customer.
For example when a waitress asks what you don’t want for your dish that you are ordering off of the menu, and you answer, they shouldn’t respond with «Do you want to make it yourself?» …What…
Edit: My husband also told me that when he went to get a snack at the bar while I was getting ready for an evening engagement, he was the only one there with two bartenders. My husband asked, «Hey how long do you think it’ll take to order a quick snack?» And one of the bartenders replied with, «I can’t make any promises but at least 15 minutes, there’s no telling with this staff.» So my husband, a little taken aback asked, «Even for hummus, it’ll take 15 minutes?» To which the bartender reminded him «At least.»
Also, when a waiter comes by with coffee, please offer coffee to all of the people at the table and not just one person.
I originally gave this 4 stars but I had to lower it after hearing my husband’s stories about how he was treated by the waitstaff at the bar and for brunch.

This review specifically relates to the level of customer service I experienced while staying here for a week recently. The hotel is older but it is nice enough and the rooms are decent. It’s not the Four Seasons but it is still very palatial in many regards.
The customer service is what really sets this place apart and I travel very often for work and stay in a lot of hotels. Customer service is absolutely crucial to the guest experience and the front desk is extremely helpful in every capacity to make sure you are taken care of as much as possible from greeting you to shaking your hand and welcoming you to the hotel and asking what paper you want at the front door each morning.
I also want to point out a particular employee, Andre Derisio, who went above and beyond for me when I left a very nice pair of dress shoes in my room by mistake. He went the extra mile to have them shipped to me via FedEx and took care of them and provided exemplary customer service. His efforts alone make me want to come back to this hotel and give them my business when I am in town next month. Thanks for a great experience!

Gorgeous venue and extremely convenient location. I came here for a gala that was absolutely beautiful. Upon entering, a chorus of men in suits and ladies in crimson satin serenaded us with holiday medleys in the spacious hotel lobby. There was a beautiful reception out on the patio. The gala itself looked like a romantic wonderland with blue lights emphasizing the snowy white ornaments and glitter in a dimmed room. After the gala, we conveniently walked through the other end of the hotel and found an array of restaurants, bars, and shops. Several of us were wearing heels and did not want to walk far, so the fact that these places are right by the hotel were a huge bonus. We probably spent a couple hours over drinks, and by the time we went back to the hotel, valet parking had closed up shop and one of the girls in our group needed her keys. She asked the front desk for her keys, and instead of just giving it to her, the receptionist actually escorted her to the door and went to retrieve the car himself even though it wasn’t part of his job. Such nice staff! I didn’t actually stay in the hotel itself, but if I imagine that it would be a great place to stay while visiting because it’s surrounded by places to dine and shop. Plus there’s a hugeee wine shop at Boca Center for those who want to take the party back to their rooms…
Edit – I forgot to mention that a lot of cats come out at night. They’re pretty cute, and not the seemingly dangerous variety. We saw a couple cats peeking around during the patio reception, and my friend was dying to stuff one in her purse. Fluffy!

Stayed here when my girlfriend and I were attending a wedding in town.
— the staff here were overall pretty nice and helpful, calling cabs, extra towels, water bottles, getting packages delivered up to our room.
— besides that the rest of the resort was pretty horrible.
— pool area was very dirty, worn and o thought was in the slums
— gym area was nice for a good workout and lift, cardio equipment with big tvs and weights up to 45lbs and a pulley machine that was higher end.
— no free wifi, makes it feel cheap
— outside sofas had multiple dirty ash trays and empty cigarette boxes littered around, major deterrent
— outdoor furniture was disgusting, wouldn’t want a dog to sit on there, looked liked it was leftover from the last hurricane
Would not recommend staying here unless you have to. Nothing spectacular. Felt worn out and dirty in areas. Nothing to do much in walking distance, the malls and shopping here are overpriced and lousy. Outdoor areas are all old and unsightly. Restaurants, besides the taco place, are lousy. No close by bike paths or running trails, feels like nyc with a couple scattered Palm trees mixed into an endless strip mall. Had to take a 15 dollar can ride to the beaches, which were small and nothing amazing.

Got a great deal on P… Line. Having said that, it was a good stay for the money. Very clean functional room. Staff is friendly… if a little absent minded. (Offered me more pillows but then didn’t deliver)
Beds are not very comfortable they seem older, I prefer softer and they were very hard.
Also rooms are lacking basic information about how to connect to wifi, or the hotel amenities. Don’t know if it was just missing in our room but there wasn’t the usual binder of info.
We ate at the small café there good selection of drat beers and good house cab sav but expensive, food was good standard fare see pics.
Great location near everthing we needed.
Staff are very nice.

***Room rates at this Marriott are reasonable and the service is very friendly; unfortunately, the hotel itself is nothing special and the quality of the food in the Concierge Lounge is very poor***
There are not many contemporary and upscale Marriott hotels in the U.S. and several of them are even on the dated side. The Boca Raton Marriott is not dated, but it is not that sleek either. Rooms are mostly just functional and comfortable (clean too). Everything was in working order and the shower was good.
The Concierge Lounge (for Marriott Rewards Gold and Platinum members) looked nice and even came with restaurant style napkins and silverware, but the food I had was below average. I did not have their nightly appetizers, but their nightly dessert did not taste good. Unlike most Marriott Concierge Lounges, this one offered a much more ambitious dessert – tiramisu. The tiramisu looked nice, but it lacked a coffee flavor (no real chocolate flavor either). It even kind of had a weird, off putting taste.
The breakfast at the Concierge Lounge was very below average. Hot offerings included scrambled eggs and bacon. Neither tasted good. The scrambled eggs were cooked right, but they had a strong smell (the kind of smell that keeps a lot of people away from eggs). The bacon was a very poor quality and was really hard. The bacon, like the eggs, had a bad flavor.
The breakfast pastries and breads did not look good though that is fairly consistent with most Marriott Concierge Lounges. This Concierge Lounge did offer a good selection of individual boxes of cereal.
Despite the just okay rooms and the subpar Concierge Lounge, service was very good throughout the hotel. The front desk was very friendly and the restaurant bartender was pleasant and personable. I was, however, not credited with my Platinum arrival gift so I will have to call Marriott Rewards to get that fixed.
Room rates are reasonable though I am not sure how close this Marriott is to the ocean.
This Marriott was disappointing despite the friendly service. The Concierge Lounge was one of the worst ones I have been to in terms of food quality. The rooms were clean and comfortable though so this is probably a decent option for a short stay.
This Marriott offers complimentary self parking. It is easy finding an open space.

Near a nice little retail area right downstairs. We had a view of it from our room.
Every service person was kind and greeted me well.
They have free coffee in the lobby and a nice open business center. We also had FREE WIFI with our stay.
The pool is small but quaint with a hot tub. We didn’t use it due to time constraints, but I would have liked to!
They have 5 cats that frequent the valet stand and I heard that they feed and care for them and their medical bills. Way to adopt, Marriott.
If you stay here, take a quick walk to Joseph’s Classic Market and pick up an original twisted bread too!
Great outdoor seating area looking into the plaza too.
Ample free parking.

I’m stayed in many Marriott’s as well as other similarly rated hotel chains across the nation and I’ve got to say this is possibly the best experience I have had in a long time.
It initially started off on the wrong foot as I was assigned a room that had a strong odor of smoke. After speaking with the front desk clerk, I was immediately placed into another room and received some additional items for free.
The décor of the first floor was very nice. The room was decent and the breakfast buffet was decent, but the service by all that I came across was amazing. Daniel at the front desk was quick to resolve my issue. The bar and restaurant staff went above and beyond with their service. I didn’t get their names because the name tags were so small, but the way I felt treated is why giving an additional star. Keep up the great work and and I’ll definitely recommend this hotel to all that come to the area.
I want to add that having some shops and restaurants next door was a nice aspect to this location like Starbucks, Morton’s steakhouse and Joseph’s Classic Market (except Rocco’s, but I’ll leave my comments on their Unilocal page).