Boston Proper

I have loved Boston Proper for many years. Admiring their sensual clothes and even working out to fit in some of their dresses. I bought one dress for my mom’s wedding last year and completely loved it. I gave it a great review online. I bought a pancho for my mom for Christmas this year too. Then I bought a dress recently for my work’s 60^th Anniversary celebration and I loved it.
I loved it even despite it being still a little tight I knew this would be the case because I read all the reviews and had worked out to fit in it. The only thing was that it had a couple snags. To show the snags (which he noticed) my boyfriend took a picture and I included it in the review I gave online. Others have given this type of feedback but about the lace in their reviews about this gorgeous dress.
Also, I included photos my boyfriend took of me smiling in the dress that were for the first time, better than I looked in person! lol. In any case, the review I gave online about the dress included positive comments, including about how I felt the dress was too tight, but that everyone else thought I looked great. I talked about how beautiful it was. I also talked about how it snags your hair a little bit if you have long hair. I gave 4 stars.
I really put a lot into this review and even made my boyfriend’s mom a little mad because I was running late for us to go to the beach (we’re in Fort Lauderdale for the holidays and it is my first time here) while writing this bloody review and adding all my photos etc. My boyfriend even helped me write it as I rushed to put on my bathingsuit.
All this to say, that this morning I was shocked when BP emailed me to say my review cannot be posted because it didn’t meet the guidelines. When I read the guidelines, I noticed I met every guideline and so was really confused. It made me doubt myself and then, it just gave me a bad taste in my mouth about the company.
I let them know via email that it was really odd my review would not be accepted/​posted because it met all the guidelines. I’m super disappointed given all the work I put into it. It is too bad because I was a loyal and happy customer until this.

DO NOT EVER SHOP HERE!!! The worst customer service ever! Received items I didn’t order and the reorder was wrong. I was told 3 times the correct order had shipped. Now today, I was told «You must have misunderstood»… 3 TIMES??? I called corporate… Here was there exact response to me wanting to speak to customer service «We don’t offer customer service in corporate» very snippy and then hung up on me. Will tell everyone I know what happened today.

I have shopped online with Boston Proper for a few years, off and on. Recently I received a crochet-​overlay «salsa» dress as a gift and it fell apart after hand washing. (The label said hand wash or dry clean.) I LOVED this dress. I contacted BP’s customer service and they immediately sent a free return shipping label and said their returns department would make a decision. About 3 weeks later, I received a replacement dress. What makes this even better is that I had the dress for a year before I ever wore it. (It is a white, summer party dress.) I hoped they would replace the dress, but thought they probably wouldn’t since my receipt clearly was a year old.
I am very impressed with this level of customer service. They did the right thing and I certainly will continue shopping with them.

Boston Popper unlike most companies do not offer free shipping. There customer service is very poor and their clothes are often not as they appear on line If you return them you then pay and additional shipping charge NOT WORTH IT SHOP WITH OTHER COMPANIES THAT OFFER FREE SHIPPING AND RETURNS

I have been shopping here since they were a tiny tiny mail order. I am a clothes horse and I have to say 75% of my new clothing now comes from Boston Proper. They have really grown and I LOVE all of their items. I have to admit, they do back order a bit, and sometimes the item just doesn’t come, but the clothing and quality are worth it to me. I can’t wait to get their catalogs and I do order each time I get one. This clothing is unique, and I do get compliments in their clothing. I plan on ordering from them as long as they are in business.

I don’t shop. I hate stores, but unfortunately I do love new clothes! Stoked to find cute clothes online! I spend money on an order, pay expedited shipping and anxiously await… The item I was the most excited for never shows up! I sent a total of 4 emails to the customer rep and still have not been issued a refund. It has been FIVE MONTHS since I ordered the clothing! This is ridiculous. This company could make money, but will soon be out of business if they keep this up. Shame.

Yeah not ordering here again. They change you multiple times on an online order, but FIRST they freeze the entire amount! Returning everything, and customer service is a joke. This is the worst online company I have ever dealt with.

Once again I ordered an item from Boston Proper and received a response that it was on back order. The back order date came and went without an update and my requests for an update went unanswered… until today when I sent a 6^th request for an update. BP replied saying they had contacted me that there would be another delay and because they didn’t receive an answer cancelled my order and could not place a new order. It’s another example of BPs bait & switch tactics. Advertise products, gauge response, then decide if they are going to buy the product for fulfillment or feign «out of stock.»
Shop with a vendor that offers quality products and fulfillment.

Twice this fall I have ordered items from the catalogs shortly after receiving them and planned to wear both on my holiday travels. Neither time was I advised they were out of stock when placing the order. Really? No excuse for that lack of service!

I’ve been a customer of Boston Proper for years. I love the different styles offered and get many compliments on my choices. I’m offered $ 10 off or free shipping if I haven’t ordered in awhile. I recently ordered a dress for a wedding and waited until the week of the wedding to order. I called and talked to the person that answered the call an after asking quite a few questions she recommended I size up form a 4 to a 6 I paid double for shipping to get it in 2 days (it was 3 days but it still got here it in time) and when I tried it on it was to big. I didn’t complain just sent it back. It cost me an additional $ 11 to ship it and another $ 7 to send it back. They asked me to review the purchase and I said it was a pretty dress but was disappointed that it was suggested aai size up and went on to say stick to your size. I got an e-​mail back saying my review was rejected and if I had a complaint I should’ve dealt with them directly… REALLY? I was a good customer and still said some good things…

Absolutely sucks!
I had problems with this company in the past so I stopped buying from them. I also had gotten no help with their customer service at that time…
WELL YEARS LATER, I decide to give them a second chance. Nope. They blew it!
After waiting waaaaaaay to long for my order to arrive, I open the package and what’s this? Someone else’s order! Now they expect ME to drive this thing down to the post office to return to them. They also will not issue a refund right away, so if you want your order, you’ll have to pay for it twice and wait 5 – 10 days for your refund!
I was counting on wearing what I ordered for an event, now that is down the toilet.
Thanks Boston Proper! Perhaps you should view AMAZON’S shipping warehouse to learn how to fulfill orders and retrain the whole company… and also how to make up for a screw up! Very angry!
BUH-​BYE!

Boston Proper is a beautiful boutique with attentive sales people. The clothing is well made and very fashionable. Their concept that you are «shopping in your closet» is unappealing to me. The fitting rooms are part of a «closet» with clothing in cubbies. I would prefer an open area without the clutter. When I was ready to pay, my salesperson took my merchandise to an enclosed room, rang it up and then brought the receipt to me with my bag. I felt as if she had something to hide and it made me feel uncomfortable. I would prefer to have my purchase rang up and wrapped in front of me. I would highly recommend shopping in the Boca Boston Proper boutique.

I live in California and I use to shop with Boston Proper/​online (BP).
Before Xmas I placed an order with BP. Due to busying with the holidays I was totally forgotten about this order. I just remembered today and found out that the order was never come so I called BP’s to let them know… She (I forgot to ask her name) was so nice and offered me a credit back for the lost shipment
I shopped BP a lot and I still liked their clothes until now. I always received compliment from people about my clothes purchased from BP.
Thank you and I will definitely shop with Boston Proper again and again.

Why didn’t I think to check here before placing an order with this disappointing business? This was my first time ordering with them. I ordered 4 items from a current catalog. Two were in stock and the other two were expected to be received «in 30 days», oh boy. I received the two in stock items about a week after ordering, not bad. When I opened the box and took out the first item, a top, I was pleased. When I went to take the second item, a gray dress, from its bag, I ultimately pulled out a gray TOP! When I called BP to notify them of the flub, I was on hold forever. When I finally did talk to a rep and explained my situation she looked to see if they still had the dress in stock. Guess what? She then informed me that the dress I ordered was no longer available in my size. So I paid $ 100+ for a $ 20 top that I never actually ordered in the first place and then couldn’t get the item I did order. After reading these reviews I’m uncertain that I will receive a timely refund (although I was assured I would), and I don’t feel confident that I’ll receive my back ordered items at all which, by the way, are the ones I was especially looking forward to receiving. The one thing I AM sure of is that I will never patronize this business again!

I ordered on line a swimsuit from Boston Proper as a gift for my sister-​in-​law nearly 49 days ago! Worst catalog service I have ever encountered! Item has been promised to me several times within a 30 day window and continuely, moved out another 30 days! Be aware when ordering from this company — product may not be available! Will never order from this company again.

Bostonians IMPROPER!
Recent internet order where I specified the shipping address delivered to a business location has eradicated the business name with only the address, contact name, and phone number for undeliverable via UPS. Ayia! This online women’s clothing company created aggravation in my daily turn and burn resulting me to place a subsequent order by phone to be on eternal hold to speak to a human being. My initial order was «return to sender for missing business name; lack of suite or floor» which I had to wait for a long-​haul three weeks for a full refund.
Boston Proper, Inc. can take an order but cannot fulfill it properly.