Embassy Suites by Hilton Boca Raton

Well, I just checked in so maybe things will improve, but frankly, this property is dumpy. The rooms, the hallways, they are so old and there is a noticeable mildew smell everywhere. The first room they gave me was so bad I had to leave and get another. Smell was overwhelming, the window seal was broken and you could hear the wind howling in, the phone didn’t work … truly pathetic. I think Hilton needs to make a site visit. I’m hopeful for food and beverage since I have too much work to do to go find food elsewhere.
I was also surprised that as a Hilton Gold member I was not given a room on the Preferred floor like I do at other Hilton properties. (but that is just an aside)

We had a great 5 day stay at the Embassy suites in Boca. We arrived late and could not believe how helpful and friendly the staff was. A gentleman from the dining room (I think he was the manager — wearing suit and tie) stopped what he was doing to help us unload the car and make sure we got all of our stuff to the room. Room was spacious, clean and comfortable. Morning breakfast was amazing, fresh omelets, pancakes, and all the other breakfast fixings. Oscar in the dining room went out of his way to make sure everything was perfect at breakfast time — and beyond.
This hotel has a great, helpful staff — and the Embassy Suites should be proud of all their employees.

We came ton this hotel for my cousins wedding. After a 10 hour drive we were looking forward to settling into our room and having dinner at the hotel. So the four of us (hubby & 2 kids) empty the car and go to our room. It smelled like smoke. We wanted a smile free room. Hubby went to the lobby and got new keys to a new room. We moved the luggage cart and the room was already occupied by another guest. Then we moved to a third room which smelled like mildew, which was coming from the bathroom. All of us were coughing from the smell. So finally they moved us to the «presidential suite». The pics are attached. This hotel is not very well maintained. After we finally settled in we headed down to order dinner. There was no waitstaff at all. We ended up ordering pizza. Also for a mid level hotel no complimentary coffee? Would definitely not stay here.

For a revamped place this is a dump. Check out picks. Looks like they just pained over thw mold and caulked over the moldew and ignored the rust. And ch 6 on the tv wouldn’t play without fading in and out sound wize. Bill crap

Great, clean hotel! I can’t believe how quiet it was, and the black out curtains were so effective. I slept in late and this never happens!
The room was clean, and smelled good. The bathroom and towels were clean. This is rare, and means the cleaning staff isn’t wearing fake hair.
Only complaint is the down pillows. They make me stuffy.

We chose this hotel as a stop-​over point while heading further south. It was Valentine’s Day weekend so every hotel in the area, including this one, was pricey, but the complimentary offerings made the Embassy worth it.
The happy hour snacks weren’t anything to brag about but who is going to complain about free chips and hummus? They even had goldfish crackers for the kiddos; old and young alike! The unlimited drinks were awesome and our group of 4 certainly got our monies worth in terms of beer and wine. Plus, the shelf wine was actually tolerable and the bartender, though extremely busy, was quite a pleasant fella. He earned bonus points for checking my age. At 29, that’s a compliment! ;) Happy hour also provided prime people watching opportunities.
The complimentary breakfast was great, too. I wasn’t expecting a made-​to-​order omelettes, pancakes and eggs. The guy manning this station was impressive. He multitasked several orders at once and never had to ask twice what people wanted in their omelette. The line moved quickly and the food was tasty. The only downside was that the coffee was terrible and I’m a grumpy asshole without my morning joe.
Our room was small and efficient but nothing overly impressive. The pullout couch was not comfortable, but they rarely are so that’s to be expected. The offerings are really the star of this place.

I always had a pretty negative impression of Embassy Suites. A few years back, I stayed at one when attending a wedding and it was horrid; old, worn out, and musty. Yich.
I have to say though, the one in Boca is the complete antitheses of that. The front desk clerk told me it was recently updated and yeah, it looks like a million bucks. The room was great too! It had a clean, European feel, it was spacious, and there was even a separate living room. There were a few things that were off though, namely, the neglected balcony, the crappy no-​name brand TV whose picture looked like hell, and the overzealous housekeeper who plowed through a do not disturb sign and tried to get access to the room at 830am.
Overall though, it was a very pleasant and comfortable place to stay. Four stars for me.

We stayed here as a family for 1 week. My expectations were low as this is not a resort. I felt it would be fully functional as a place to stay to be in the area.
The pool area was fine. I am not sure when they clean up things because we went out one night at 8 and our chairs from earlier in the day were exactly where we left them. It is small, but the kids (12) enjoyed it enough.
The room was ok. Functional enough. I brought several antibacterial wipes to cleanse everything as it was dirty.
The free buffet breakfast was nice. The only issue is that it was really busy by 8:30 with only one guy to cook the pancakes, omelet, etc. Milk was never full for coffee. There were not enough dishes, but because it was so busy, the food did not sit for long.
Housekeeping took forever. And, all they really did was make the bed and empty the trash. Obtaining towels for both swimming and showers was a joke.
*We did call to complain. Our room rate was lowered. Victoria also sent up a bottle of wine and strawberries, which was very nice.
The happy hour was ok. At times, very busy. Basic snacks and several drink options. One night, there was no place to sit, so we sat at a table. I was asked to leave so someone else could sit there and have a meal-​nobody ever came. It was dumb, but that is the mentality of some of the people who work at the hotel. Typically, I would have said something, but we were heading out anyways and just not that big of a deal.

Nice enough hotel in appearance but the overall vibe of the hotel I did not feel was pleasant. You can tell when the owner of the hotel does not treat there people well, the level of service is not there. I stay in hotels over 180 days a year and I am not impressed by this Hilton property at all. Hilton properties overall have shown they do not really care for there highest level repeat customers. Concierge lounges have gone by the way side or if they do have a concierge lounges they serve pathetic vegetable and cheese platters and many have started charging for what used to be complimentary drinks. This embassy suites has the tradition managers reception normal to Embassy Suites. The complimentary snacks are horrible and if I was the owner I would be ashamed. It was one half hour after the start of the managers reception and there were no plates and you could tell the snack were not being replenished at all. The complimentary drinks were bottom bottom shelf. I did not recognize any brands served. They only allowed one bartender to serve complimentary drinks so there was a long line and they had half the the reception area tables reserved for paying restaurant customers so there was very little area to sit. I understand it is free but there still should be some level of standard and by the way it is not free it is included with the room you pay for. The washers had the knobs removed so you could not select anything other than cold while washing your clothes. Overall not a good feeling property.

Very nice for an Embassy Suites. Renovated with a sexy look of silver throughout. Typical open center dining area with bar stool seating for 8 as well as a lounge area. Complimentary breakfast is the standard for ES. Entering to the suite is pleasing to the eye. Sexy I tell ya! Modern looking furnishings.
The surrounding area is office building and hotels. Just a few minutes from Boca Raton airport. I would definitely stay here again.

This appears to be an older hotel, but it is very clean, and the breakfast is tops. The staff are polite and professional. In my suite though, the actual bedroom never got nearly as cool as the living room. I got free WiFi bcs I am Diamond Hilton Honors member, but I think and HH member gets it free.

This place was cool for an overnight stay. Not too much in the area,(you have to drive at least 15 mins out to find anything) pool area isnt much but the room was pretty clean and comfortable but what made this place worth it was the complementary happy hour that was about 2 or 3 hours, no limits, lots of options and snacks and breakfast the next morning was way more than i expected. If you need a room in the area for a moderate price i would suggest it.

Clean comfy rooms, great food, horrible Internet. I am a frequent traveler and a Hilton stayer. Love this hotel for the service, food, happy hour and comfy clean rooms. The only reason I didn’t give 5 starts is because the Internet in the bedrooms is horrible! Please get some internet boosters for the next business stay!

This place and the people staying here is a nightmare! We checked in today, Saturday. at 8p. We decided to get dinner down in the restaurant lounge area in the middle of the hotel which looks nice and cozy. we sat for 40 min before anyone helped us and we searched for menus ourselves and then complained to the desk attendants. There were about 4 dif groups sitting and eating and 3 other couples waiting and being irritated like me and my friend were. The food was yummy when we eventually received it, but they brought me a pinot grigio instead of pinot noir. didn’t take anything off the bill when we had to ho. up and complain once more because nobody was helping us. 2 tables got up and left without paying’- that was how bad it was, seriously they were nowhere in sight for 30 min at a time. Anywho. annoyed but tired we were looking forward to sleep. The walls are soooooooooo paper thin you can literally heat every single person on your hallway and if you are in the front of your room you will hear the people in the restaurant lounge. people let their kids run and hangout in the hallways til midnight! If that weren’t bad enough, we got to a sleep anyway that was until we were awaken by the next door neighbor on his balcony at midnight having a full blown speaker phone convo. We could hear every word from the phone and of course our loud obnoxious neighbor. We called down to complain and nothing happens. so 10 min later we stuck our head out the balcony door and asked if he could take his convo inside as politely as we could muster up — this man cussed us out and called us
names .the balcony is attached to the other ones so he could’ve come over he wanted to .we were scared. he was drunk and an ass. so we called down again and they said they didn’t want to upset him anymore if he was drunk? Wtf? So we moved rooms in the middle of the night. I’m now going to try to lay back down to sleep. Do yourself a favor and DO NOT STAY here. they will not take care of you when you want to rip your eyes out from the bad service and horribly designed hotel and obnoxious guests!
2 stars were given because the beds were comfortable and the food was yummy.

My husband and I thoroughly enjoyed our stay here! Super comfy and modern décor. I (even as a light sleeper) was able to sleep in due to the super comfy beds and light deterring shades! I couldn’t believe I slept til 9:40!!! The window shades blocked light so well I seriously fleet like the sun hadn’t even come up yet! Amazing!
You CANNOT beat the complimentary happy hour! Which includes light snacks… Not much to talk about regarding the light snacks but… I can’t complain bc they had free beer, wine & mixed drinks for happy hour (5:30−7:30).
Oscar single handedly manned the dining room and ALWAYS made sure we were comfortable and had everything we needed! He was great!!! Can I have an Oscar at my house please???
Actually, all employees were very friendly and helpful, which was soooooo nice and really made the difference between the experience being ok and pleasant.
I was even slightly impressed by the shampoo & conditioner. The stuff actually … Worked. Lol! There was a separate shampoo & conditioning bottle, which was great bc the combine stuff is crap. The conditioner actually made my hair decently soft! Which never happens & makes me feel super bad for the 90% of women staying in the same establishment that have way more course hair than I do, lol!
The breakfast was vast and had everything I could have wanted!!! I would recommend maybe a tiny more variation in the fruit department, but honestly, I could tell they really tried to have several options for everyone!

I was surprised because it’s nicer than I expected. Very spacious and clean. Definitely worth the price and very convenient …

I appreciated the free breakfast and free wifi (the latter with a Hilton Honors card). The rooms were also pretty decent with a small adjoining living room (4 people, 2 queen beds). The hotel also has a full gym and pool. The breakfast was good, your typical American buffet with scrambled eggs, sausage, etc and also included an omelette bar. However, options were somewhat limited (no cheese?). Parking is also free. The hotel itself is pretty far (15 min drive) from the beach so if that’s what you’re looking for try something in Delray or Pompano.
If I had to sum it all up in one word, it would be average. Not bad but not great.

It is an updated Embassy, but the rooms are much smaller than the typical one. It made me feel extremely closterfobic and like I was staying in a prison cell (not that I have ever done that).

Really rough Embassy Suites in the heart of Boca. Who would have thought!
I have been here a couple times for a seminar, and although the atrium restaurant in the middle of the hotel looks a little remodeled, the rest of the hotel is the pits. The carpets, bathrooms, and meeting rooms are really old and badly need a refresh.
There are so many other nice hotels in the area that I would not have family stay here.
The area is really safe so that is not a problem and the location is extremely close to the freeway so it is handy if you are looking for that…

So, I have never stayed at this hotel ever.
But, I have attended a Pakistani wedding for the past two nights here. So that means this review is related to the banquet room and surrounding.
I have been to a few marriage events in south florida but they were mostly at Marriott in Palm Beach area. Desi people love doing a few events at hotel venues.
It gets a bit complicated trying to find hotels who let outside vendors bring their own food. This hotel was accommodating to allow the hosts to pick their own caterer. The banquet area seemed like it was renovated and had a spacious feel to it.
I like the fact that one day the appetizers were served in the atrium and one day they were served outside near the courtyard. It was truly the perfect idea for the outdoor weather today.
I would just recommend a more efficient staff. They seemed a bit slow paced but overall decent.
It is a good place to book an event/​party. I liked the overall quality.