Rooms To Go – Boca Raton

Was in the store today and really love a lot of the stuff they carried. We went with a friend who was looking for a couch and the sales guy who helped us kept his composure when he realized he wasn’t getting a sale from us today. I’m in sales too, so I notice and appreciate that kind of stuff.
This place sells furniture and so that means when you are walking in you are getting a sales associate greeting you and helping at the door. Yes it can be a bit stressful but that’s just how they make their money so I don’t judge them for it. Our salesman John was helpful and courteous. If I lived in the area and needed furniture I’d certainly come back.

We ordered and paid for a 9″ box spring on Nov 29^th, 2015. On 12÷8÷2015 we expected delivery of this item they delivered a 5″ box spring instead. I called corporate and explained that they delivered the wrong item and was told that I had to wait 1 more week to get the item I ordered. I explained to them that I took off a day from work to wait for this delivery if they could please send it sooner they said no even though it was their fault! Today 12/​15/​2015 I took another day from work to wait for them to only discover they made the same mistake again!! I again called corporate and was told again theirs nothing they can do and I had to wait another week! This is the worse company I have ever dealt with! Corporate right down to the store has been I horrible experience! I still have not had this issue resolved.

I purchased a bedroom set, dining room set and living room set. Everything was great but for the living room set. The chair I bought comes in two pieces and the screws do not tighten all the way and the chaise I received has a warped cushion. I have called the store, and customer service. A technician came out (after 3 weeks of waiting) and he agreed that there was a problem with the living room set. He said that someone would call me me in a few days from corporate and arrange for the living room set to be returned. I am not looking for my money back — just a credit. I will look for something else in the store. Well they called and said that the tech said he completed the repairs!!! I was stunned. So now I have to wait another 4 weeks for another tech to come out and evaluate. ROOMS TO GO has no clue about customer satisfaction!!! I actually want to add to my bedroom set but don’t trust customer service to do the right thing about my living room set… I am just looking to exchange my set for what I thought I was purchasing!!! I do not recommend them based on the lack of customer service!

My folks bought a queen size bed a little over a year and 15 days to be exact. The springs were poking out of the mattress. I called RTG and they sent some one to check it out and told my folks they would have to pay $ 100.00 for delivery and pick up of a new mattress. I called to get this fee waived and they wouldn’t budge at all.

I wish I could give them 0 stars. ABSOLUTELY THE WORST CUSTOMER SERVICE! I bought 3 pieces of furniture from them this month. (Spent over $ 4000) Two of the pieces were delivered damaged. Called customer service and the lack of professionalism was overwhelming. I will never set foot in this store again. I realize the pieces are on the cheaper end, but when delivered damaged, the driver refused to put it back on the truck. AWFUL, SIMPLY THE WORST.

I am looking for new living room furniture. I figured I would take a leisurely stroll through the store & see if I liked anything. I really wanted to take my time & carefully consider my choices. I just had a manicure so I was relaxed & in a good mood. How silly of me to even think that looking at furniture at this store would be relaxing. I was in for a rude awakening.
As I entered the store, I was greeted by at least three sales associates. They were all standing in a row almost in attack mode. To be honest I thought it was sort of creepy. One person tried to approach me but before I knew it another sales shark attacked & started to introduce himself. I thought his behavior was rather odd so I numbly said hello & shook his hand. I was floored that he rudely interrupted his coworker just to get a chance to get a potential sale. It definitely made me seriously question why management would allow such unprofessional behavior to happen on the showroom floor. It was a classless move & I was all ready feeling disgusted.
Since I was all ready there I decided to stay and walk around as planned. The rude man said he would leave me alone because nobody wants an aggressive salesperson hovering over them. Did he really just have the nerve to say that to me? After he was so rude to his coworker? Did he think I was blind & didn’t notice the stunt he pulled? Not only is he rude but obviously not that intelligent either. I was on to him but I was determined to still look for new living room furniture.
Mr. Rude Man kept popping up throughout my visit. Whenever I sat on a couch or looked at something with a little interest, he was right there. I felt like he was stalking me throughout the store. Clearly his behavior (sales tactics) made me feel highly uncomfortable. I walked around for a few more minutes just to get an idea of the selections & price points that Rooms To Go offered.
They had a nice selection of living room sets & I thought the prices were quite reasonable. This store itself was smaller than a few of their other locations so they did not have all their living room sets on display. Not a big deal because there was just no way I would even consider making a purchase after feeling so uncomfortable.
I did find a beautiful sectional couch that was on sale at a wonderful price. I quickly jotted the name down so I can make my purchase at another location. I tried to escape out of the store but it was to late because Mr. Rude Stalker Man found me & started asking me if I made a decision so he can can write up the sale! Again the word classless came to my mind. I told him I was not sure of what I wanted. I told him I was in a rush to meet a friend for lunch, I told him I needed to take measurements & I told him I am not ready. Did this person not understand or care about a single word I said? Obviously not.
I found the salesperson to be rude & obnoxious. As a woman shopping alone, I definitely felt uncomfortable. My experience at the Boca Rooms To Go was a complete total nightmare. I left the store feeling completely aggravated, annoyed & disgusted.
In my opinion, Boca needs to hire a stronger manager who can teach the sales staff how to act like professionals not like crazed stalkers. Or better yet, clean house & hire some professional salespeople who know how to make a customer feel comfortable. I would not recommend the Boca location to anyone.
On a positive note, the next day I made a visit to the Rooms To Go in Pompano. WOW!!! I immediately felt comfortable. The salespeople were very friendly but not pushy in any way. This store appeared to be larger & had a better selection of living room furniture. I was able to walk around the store & take my time without feeling like I was being stalked. The store manager must be doing something right. I had a wonderful shopping experience & will definitely return.

We bought from the Rooms To Go in West Boca. The place has nice stuff, but let’s face it, it’s not high end furniture. But considering I have a young child we weren’t looking for couches that were very expensive. However, we wanted top grain leather and not blended leather.
Before we bought from Rooms to Go we stopped at several other furniture places including Macy’s, City Furniture, Thomasville, etc. The quality of the leather there was not any better than the quality at Rooms To Go. Plus their financing terms are great, very hard to beat. Why pay out of pocket when you can finance with no interest?
We bought a few years ago a top grain leather couch and matching overstuffed chair and they have lasted for a long time and still look new. Since they were still looking good we decided to buy from them again.
This year we bought 2 more top grain leather reclining couches. We paid around $ 2000, maybe more with tax. For the price the leather is has a nice grain and is soft and very supple. We were expecting to pay up to $ 4000, but like I said earlier the quality was just as good as the couches in the other stores.
After the delivery guys left, I noticed that there was a cut in the leather. One of the guys must have cut it when he was opening the box. I called customer service and they came right back and gave us a new couch and took away the one with the cut leather. Their customer service is really good and they stand behind their product. It’s been 6 months and the couches still look and feel great.
For as inexpensive as these couches were, I feel like we got a great deal and service for our money.

I am in total agreement with the other one star review. I bought furniture for my 2 bedroom condo for this store, almost $ 5,000. One of the pieces of art worth $ 169 fell off the wall. I am a part time resident and only there very two months I was out if luck. I was told they have a no return policy and because it was over 30 days, they wouldn’t do anything for us. I do not recommend them nor will I ever do business with them. Very poor customer service.