T-Mobile

This is just a review about this T-​Mobile location and not T-​Mobile as a whole.
This location’s employees are really terrible. Once (in 2010), I drove thirty minutes like a mad man to get a phone that they were holding for me. They only had one left – so they say.
When I arrived at the store, we went about upgrading my account (since I had not purchased a discounted phone for about 16 months.) Suddenly, the guy at the store (who was talking nonstop about going back home to Maryland) said that they couldn’t process the upgrade because of an error on my account. When I asked what the error was, I got a strange response and the guy disappeared to the back office for about twenty minutes. I couldn’t leave because he took my current phone and ID with him – which I found out they are forbidden from doing.
The man reappeared and forgot my phone and ID in the office, when he brought it back, I asked him why it took him so long. He made another strange excuse, «I was trying to unlock our system from the back office with my manager on the phone.»
Strange people at this store.
I called T-​Mobile and reported this, and got my account noted for an additional $ 50.00 off any new phone. I went to a store with non-​strange employees and got my phone and left without any of these nonsensical problems.
I hope this store goes out of business soon.

This T-​Mobile store is pretty bad, and I love T-​Mobile service. Store commonly quotes incorrect information refuses to honor any deal, removes SIM cards from paid in full un-​subsidized phones, rude, take for ever at check out, go else where for this great cell provider.