Velocity Factor

Still nothing from this company about resolving anything. I’ve never cursed while doing business, it’s unprofessional. Buyers beware, if they are willing to argue and lie publicly, think of what they will do to you as a customer. I just hope others learn from my mistake about doing business with these people.

Ok, so I have to admit some of the reviews scared me on this business, however, I decided to go there anyways because it was close to my work and their prices were reasonable.
Granted, Felipe is not a phone person and can be abrupt but don’t let that throw you off (I’ve noticed in Florida some people just don’t say bye before they hang up). When you meet him in person, it’s like he’s a totally different guy; very courteous and helpful. When I went to pick up my car, Felipe wasn’t going to let me leave until he showed me everything they did and what I needed to know about the car. Even though his phones were ringing off the hook, customers waiting, he still took the time to really tell me about my car, how to adjust it, and anything I wanted to know (basically, he wasn’t going to let me leave there unhappy). Further, when I brought in the wrong part (a $ 1000 mistake), he personally called the manufacturer, shipped my wrong part back and had the right part overnighted to him… incredible service. btw, the company I ordered the part from had a no return policy of items over $ 500 and a 20% restocking fee for items under $ 500 so I initially thought I was screwed.
The rest of his staff are also very courteous and helpful and seem to know their stuff. Overall, I would recommend Velocity Factor and plan on doing more business with them.

This crew is great to work with. I am from out of town and they didnt hesitate to accommodate me as if I was a long time customer. They are great to deal with and have great prices. They are very easy to talk to about parts and prices.
I will be definitely be spreading the word to my performance minded friends.
Thanks again for the exhaust option.

The owner — Felippe– is chauvinistic dirt bag with a degree in Con Artistry. No customer service value and trains his employees to be his dogs. He’s bitter man and it took forever to fix my father’s car. Think twice before going to Velocity Factor! #nothankyou

Philipe and his team get an A+. They have worked on my boyfriends audi countless times and were able to solve problems other mechanics couldnt handle. Personal service and quality work is what this place is all about. FYI this shop is more of a performance and mod shop but they’ve done maintenance on my vehicle as well even though its not a «sport car» per say. happy to know about this place

I recently purchased a Mazdaspeed3 that already clearly had some aftermarket installs on it. Wanting to make sure the vehicle was running properly and efficiently I called down to Velocity Factor.
After discussing with Felipe that I AM NOT A RACER, just occasionally enjoy a good «pull» in my car; I shared with him which direction I would like to go with a little added performance and reliability.
I had a couple of ideas in mind and Felipe actually encouraged against several of them. Its comforting to hear a business owner allow you to keep coin in your pocket.
I took my car in on a Monday and was back on the road by 3:30ish
Car runs amazingly! Gained power and MPG’s.
I certainly recommend this shop and intend to do more business there.
Felipe has worked on 3500+ cars and has a clean shop with lots to look at. Research their website or stop through; no pressure or goofy «tuner nerds» running around. Mizner Park in Boca is within walking distance so you can grab a nice lunch while you wait for you automobile to be done.

Felipe isn’t the most professional person by any means. If you have an issue with the quality of work that he does, be prepared for him to tell you to leave. Do your research before choosing this place. He also likes to tack on extra charges without notifying you first. I’m filing a complaint with the better business bureau. Not that it’ll matter… they’re already rated an F by the BBB!

My RX-​8 was bogging down. I researched the parts I needed on the Internet and had them mailed to me. Instead of putting them in myself like I intended, instead I researched local repair shops. I am so grateful that I found Velocity Factor on Dixie, literally a short walk from my office. They fixed my car in hours and didn’t deviate much from the low estimate they quoted me. Now my car goes VROOM VROOM big time. What a relief to find these guys.

I never had a problem there, Philipe and his crew are awesome. They did an awesome job on my MS3, it’s running perfect. Everybody that I have recommended to go there has not complained. Thanks again VFR for everything :-)