King Real Estate

I am an out of state landlord and I own a couple of rental properties. I’ve not had to think twice about this home since I bought it over 7 years ago. They handle everything. Most importantly my house has seen a lot of turn over, but its vacancy rate is around 1%. They fill it immediately every time. If I had to think of a complaint, its that they aren’t the easiest to get on the telephone. However I prefer email. And I prefer getting paid vs talking to them. I get a summary statement every year that details all of the costs. There has never been a problem. When the brokers husband started doing repairs they were upfront by disclosing that fact and allowing us to opt out. Charlene King does a great job.

I have over twenty rental properties in several states and have employed many property managers over the years. I have to say that King Real Estate is the worst we have ever used. Please save yourself the aggravation of dealing with them. Repair work is done by the owner’s husband (unless specifically directed not to use them — as i have done) who way overcharges. From out of state I have assembled a team of repairmen that far out service and charge less than anyone selected by King Real Estate. My biggest concerns, however, are their accounting practices. We constantly find errors on our statements and when questioned they either don’t respond at all or they send new statements with the numbers changed to match whatever amount they want to show. It once took over six months of pleading with them to get back several thousand dollars they finally acknowledged that they owed us. We terminated our relationship with them four months ago and have not yet been provided a closing statement despite persistent requests, stating some «computer problem». OK, I understand that computers occasionally have problems, but any professional organization gets those issues fixed so they can remain in business and be able to account for client funds. We believe, again, that they are still holding several thousand dollars of ours but its hard to prove without seeing their accounting (which they refuse to provide us!). I could go on and on with examples of their unprofessionalism but will leave with mentioning one property’s advertisement that I requested to see. Unbelievably, she sent me to an online site showing their marketing that was full of typos, misspelled words and repeated sentences. Even without all the errors it was an extremely poorly written script, but the fact that she sent me this copy is a testament to the lack of attention and care they provide their clients and to their overall quality of service (or lack thereof…)