Apple Store

Worse service ever you have to make appointments days in advance nobody knows what they are doing you have to Google the issue you are having so ca explain it to the tech. Who will then have to send it off for repair

I am literally sitting at this store right now getting my phone «fixed» aka buy a new one because I effed up my old phone bad. Had to bring my dog in because it’s about 100 degrees too hot to leave him in the car. I had no idea this place was so dog friendly… They love him. They practically don’t know I’m here any more, but they are giving my pooch all the attention he could ask for, and that’s all I could ask for… A++ Apple Store in Boise!

My experience with Apple stores have always been great… BUT the Boise Apple store has destroyed my faith in the «Genius Bar.» It is a bunch of boys with their little manhood’s making decisions instead of their brains. Faulty screen was to blame, not a bent, cracked or mistreated phone. I was told I had to pay for a new phone because I was ONE MONTH out of warranty, which sucks but I understand. While I was waiting for my new phone, a pretty woman walked up with a phone that was obviously bent and cracked and the other «boy genius» replaced the phone for FREE! When my «boy genius» came back I asked the woman if she was getting hers for free and she said yes. Then I asked why I had to pay for a phone and she didn’t. The «Boy Geniuses» quickly became defensive and said that it was a different issue and to mind my own business. I paid for my phone and walked out, boiling red with frustration with the «boy geniuses.» The next time I am forced to come back to the Boise Boy Genius Bar, I will make sure my wife is the one trying to fix or replace one of my MANY Apple products. That is if I ever do go back to a «Genius Bar.»

Jonathan was superb, everyone I had contacted was great!
Jonathan helped me to correct a problem with my phone! From the first time I set foot into the store, he set appointment time, I returned to the store I was directed to a seat, waited maybe thirty seconds! Along came Jonathan, he greeted me and assured he would be able to correct the problem, or get technical support.
He was wonderful!
Thank you! Jonathan is the best!

Great customer service and attention. The store was busy, but everyone was getting what they needed. Thanks a million to Sam, our techie, who stuck with us and helped get everything synced and ready to go! A hui hou!

The service and support at this store is unparalleled! These hard working folks took care of my mac issues, and stood by their product. They were thorough and fast with the repairs. Don’t let the nay sayers on Unilocal turn you off to this store. I was an «apple hater» before my recent experiences, but am now a customer for life.

Automated system sucks when trying to get a hold of anyone at this location. And once your connected they hang up or the phone gets disconnected every time. Thanks for the wait time on the phone to have that happen.

My new iPhone has some glitch. Had to wait a while to see a tech. But Apple kept me updated. My Tech Ryan was the best… I may have to go back. My disappointment will be if I can not have Ryan help me again. He is knowledgable and took plenty of time to put things into lay terms to help me understand…

I have never encountered better customer service than at the Apple Store! When I used to buy PC’s, I often found myself frustrated because when I left the store, I was on my own with the computer. Then I bought a Mac at the Apple Store and I’ve had a completely different experience. I was so impressed by the support that came with my Mac that I decided to convert my office to Mac products and become a Joint Venture member. Every encounter that I’ve had with Apple has been positive. The staff at the Apple Store are very knowledgable about the products and they take the time to answer my questions. I have never encountered high-​pressured sales. I did some training sessions and the training staff was outstanding. The level of support and customer service that come with Apple products makes Apple a far better choice than the competitors.

The store at the Boise mall is alway helpful. They have well educated and know how the product works.
In deference to the verizon store where employees are interested in selling since they are on commission

I go to this Apple Store nearly 2 times a week for my business. The employees are some of the nicest people you will meet. They are always very helpful and courteous. Most of the time it is easy to get help right away even just walking in without a prior appointment. I would recommend this Apple Store any day. Nice work Apple!

Here is the scenario as it is playing out today. My wife dropped her iPhone breaking the screen. We made an appointment online to get it fixed at the Apple store. The appointment was for 12:10. We arrived at 12:05 and checked in. While we waited for someone to come and get us other folks walked in w/​o an appointment and had their phones put in the queue to be fixed ahead of us. Finally at 12:35 they came and got us. Now, 25 minutes after our scheduled appointment they told us it would be an hour and a half and to come back then. We returned after 90 minutes to be told it will be 30 minutes yet until they can get to it. Not sure what the point of making an appointment is since you can be seen quicker by not making one or why they offer an estimated time, including the caveat that extra time is built in to make sure it’s ready when you return. Overall the Apple store has earned a rock solid F.

I LOVE the Apple Store!
It is always clean. They are always busy and yet they always have someone that can help you with little to no waiting. They have live displays that you can try out to decide which device best fits your needs. When you’ve selected your items to purchase you don’t have to go wait in line, the employee helping you just rings up all your items right there.
If you need assistance with your Apple device it is super easy to schedule an appointment at the Genius Bar with their Apple Store app or online at
. Then just show up for appointment and check in. No having to wait lengthy amounts of time for help.
I’ve never had an issue with Genius assistance, a repair or replacement. They love taking care of their customers.
Yes Apple costs more than its competitors, but you can not get this kind of service from any of them.

Back for another visit to switch lines from different phones and to activate a new iPhone 6. Activating a single phone line from an older model to the newer is no heavy lifting. But to set the new phone to one line and to transfer the 2^nd line to the older phone is more than a little shift. It required the Apple Genius to coordinate with ATT to get the codes correct to do the switching. More than what I wanted to coordinate, so I let them do the job.
On top of the phone line switching, they backed up both phones data, installed the new iOS 8 on the older phone and then retrieved the backups to the right phone. Just to make their day, I had them install iOS 8 to my iPad Air. Everything worked great afterwards, except I had to reinstall certain passwords.
The Apple Store was quite busy this Sunday, unlike my last visit, but the Apple folks were quite efficient and each kept several customers going between downloads and transfers. Real juggling with good nature thrown in.
BTW, an hour plus of their time did not cost me a dime. Just part of product support.
Just a note, it would help if some people understood their technology a bit more before coming in. Several people don’t know reset buttons exist on iPhones and they could have saved time all the way around. Same with the laptops. And a couple of customers learned that iPhones are not indestructible, even with gorilla glass. Get a case for your phone!

My iPhone was getting hot and the lock button wasn’t working. They helped me in a timely manner and got me a new phone since it was still under warranty. The lady was very knowledgable, friendly and helpful. I couldn’t be happier with their service.

Always busy, always helpful, always expensive! But I always leave the Apple store wanting something! This store sure has it figured out. Same amount of employees as customers. Where else can you find this scenario?

The best, simply and easily. You pay a premium but you don’t deal with all the issues. The Genius Bar is by far the best solve it people around. Most of the time the issue is me and solved for free.

My first experience at the apple store was for my iPhone 4 in which it was damaged somehow and it wouldn’t recharge. I looked at the charger contacts and inside my phone and they looked to be corroded somehow. I explained this to the apple clerks and they took it to the back to check for water damage, when they returned the explained that the iPhone has two water sensors and 1 of mine was activated. Since only 1 was activated they replace my phone free of charge but had 2 of them been activated they wouldn’t have covered it. I am very grateful for them replacing my iPhone although it had never seen water so I makes me wonder how sensitive those water activation marks are. I never take my phone in the bathroom now to listen to music although my wife does on a daily basis. I have no idea how my contacts got corroded but I think something got in there and shorted the contacts out which made it look corroded. At any rate I have a new phone and am grateful at the ease of getting it.
The second experience was a bad experience. We made an appointment for our 1^st generation macbook air in which the battery had expanded and damaged the computer casing. My wife went in a day earlier to have the battery taken out before there was anymore damage and then I made an appointment after I did a little research on the Mac forums about this specific problem. We were hoping to get some kind of replacement battery or something but we got nothing. That isn’t the problem though because things go bad and we understand that. The problem was the fact the store clerk was essentially trying to place the blame on us, telling us there should have been many indications the battery was going bad. Sure there could have been but in our case there wasn’t. My wife doesn’t use the computer everyday and its an older computer at that so if there was some latency in the touchpad she wouldn’t have known it was the battery expanding. Also the clerk said that the battery indicator would show up as an X but even before she took it in with it expanded there was no X. My point is that the clerk was trying to place the blame on us for not seeing the defective battery which I had no idea would happen until I even googled the problem after the problem happened. If the clerk was more on our side and told us that I’m sorry this has happened but unfortunately we just don’t cover it, or something instead of trying to tell us it was our fault by missing the indications we didn’t know existed and we never recognized I would be giving it a better review. I rarely write bad reviews and am pretty understanding easy going guy. I know things go wrong, burn out, get old etcetera but don’t pass the blame on me and my wife for your defective products!!!
I will continue going there for support but I am pretty technical myself and don’t need the apple store for much more then warranty related issues.

Apple, great products sold in a smart & shiny retail store. The genius staff (repair guys) were great. I brought my less than 1 yr old MacBook Air in because I dropped a glass of water on it. (Insert loud in take of breath here). The staff was friendly, empathetic and commiserated with me so I didn’t feel like a total dummy. They provided me with great options and ideas, as well as some quotes for repairs. I might as well have just taken a bath with my computer my damage was that bad. Unfortunately there is nothing that can be done in the sense that my stupidity and clumsiness is not covered under AppleCare (the warranty). I’ll still keep buying my Apple products, I drank the Kool-​Aid long ago and I’m a die hard follower. Its great to know the local staff are friendly and that Boise actually has its own retail Apple store.

Made an appointment online because my 4s had quit vibrating and I knew I was still barely under warranty. I arrived about 10 minutes late for my appointment but they still took me in like it was no big deal. That was nice. I worked with an Alex, who worked on for a few, and then switched me for a new phone. (sweet)
We were done, and I walked out tried to call my husband and nothing worked on the phone. The guy had totally forgot to activate it. Thankfully I came back in and worked with a Stuart who was perfectly friendly and 100% professional & helpful. He called Verizon and worked everything out for me.
I love Apple and the store is so squeaky clean. So So So glad to finally have one in Boise.
+ They have cute little «kid stations» set up with iPads for them to play with while you are shopping/​getting help etc.